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Egg interest rates HIKE!!!!!

Just got this email from Egg.....
[FONT=Arial, Helvetica, sans-serif]At Egg we regularly review all of our customer interest rates taking into consideration the following factors:
• Our costs for providing credit in the current economic environment.
• Customers' credit profiles and how accounts have been managed since they were opened.

Following a recent review, we're making some changes to your Egg Card agreement, amending the interest rate you pay. Please read the information below to see how these changes affect you.

A summary of the changes effective from 7 October 2009
Your new APR is 21.9% (variable) (Condition 3).
The new standard variable annual interest rate for Purchases and Balance Transfers is 21.9% and for Cash Advances the standard variable annual interest rate is 25.9% (Condition 4.1).

To say I am gutted is an understatement as I have just moved to Egg from MBNA as they did a simialar thing and hiked the apr up to near 30%. So I feel like Egg have basically hung me out to dry. I emailed them in June and asked the APR on the balance transfer and the fees. They said I would have 0% until December 2009 as I have an anniversary offer.
So I agree to move over and paid the 3% fee to transfer and within 6 weeks I get this email.

Is it mostly based on my use of the account with them, or are loads of you in the same boat?

Im trying to pay off my debts, and i keep getting kicked while im doing it. Im half tempted to just give in and just do a voluntary agreement thing or simply not pay at all.

Im gutted.



[/FONT]
Debt LIGHTBULB Moment - Sept 2009 - *** DEBT FREE SEPT 2020
Coventry BS Loan - was £21300. Now £0 CLOSED Northern Rock Loann - was £7500. Now £0 CLOSED Egg Card - was £5300. Now £0 CLOSED.
Capital One Card - was £5550. Now £0 CLOSED Cahoot Overdraft - was £1500. Now £0 CLOSED.
«13

Comments

  • To add, I have never missed a payment with Egg [nor any of my credit cards] EVER. I work in a decent upstanding job and earn a decent wage. I pay minimum payment most of the time, but that should not penalise me - as they are making their interest on me anyway.
    I just cannot believe this!!!!!!!
    Debt LIGHTBULB Moment - Sept 2009 - *** DEBT FREE SEPT 2020
    Coventry BS Loan - was £21300. Now £0 CLOSED Northern Rock Loann - was £7500. Now £0 CLOSED Egg Card - was £5300. Now £0 CLOSED.
    Capital One Card - was £5550. Now £0 CLOSED Cahoot Overdraft - was £1500. Now £0 CLOSED.
  • Ouch. My egg is still showing at 16.9%, but I've just closed it (again). Decided I'm happier just keeping my Barclaycard.
    Starting Debt: ~£20,000 01/01/2009. DFD: 20/11/2009 :j
    Do something amazing. GIVE BLOOD.
  • vet8
    vet8 Posts: 877 Forumite
    I think Egg are doing a round of this, I got the same e-mail today as well. The last time they did this though they then lowered my interest rate about a month later!
  • Moggles_2
    Moggles_2 Posts: 6,097 Forumite
    I feel like Egg have basically hung me out to dry. I emailed them in June and asked the APR on the balance transfer and the fees. They said I would have 0% until December 2009 as I have an anniversary offer.
    You still have 0% APR on your existing transactions until December 2009 then.
    How does this increase in your standard rate change things?
    People who don't know their rights, don't actually have those rights.
  • I got this email as well - I have had the account for ages and never miss a payment etc etc.

    I rang MINT who I have another card with and they offerred me a 0% for 6 months balance transfer so transferred on the spot as aim to have it paid off by then as I am leaving the country.

    Seemed to come out of the blue and a bit money grabbing!!!
  • My blood is absolutely boiling with this, as Egg clearly knew that I only agreed to balance transfer to them because they offered me the 0% for 6 months and that the rate aferwards wasnt too bad. I have therefore transferred and paid the susequent charges only to be told that this no longer applies from 3 months into this agreement.

    I have since closed the card I transferred from and my other credit card is at its limit because I keep reducing the limit every couple of months so that I have no money to spend.

    I applied for an Abbey card in July and was declined on scoring. Possibly because of the amount of dormant accounts I had open, or credit checks that had been completed in 12 months [as I have just moved house and had things on finance].

    So Im kinda screwed with this if Egg dont help me.

    They have written that email as though its due to the credit crunch, when in fact what they are saying between the lines is that I am not as valued a customer as some others. [Why, I do not know, as I must make them lots in interest].

    I am struggling to get my debts in order as it is, and now the monthly payment will go up £55 per month as a result of this. I just feel im getting beaten with a big stick.

    :(:(
    Debt LIGHTBULB Moment - Sept 2009 - *** DEBT FREE SEPT 2020
    Coventry BS Loan - was £21300. Now £0 CLOSED Northern Rock Loann - was £7500. Now £0 CLOSED Egg Card - was £5300. Now £0 CLOSED.
    Capital One Card - was £5550. Now £0 CLOSED Cahoot Overdraft - was £1500. Now £0 CLOSED.
  • [FONT=Arial, Helvetica, sans-serif]Im trying to pay off my debts, and i keep getting kicked while im doing it. Im half tempted to just give in and just do a voluntary agreement thing or simply not pay at all. [/FONT]
    The quote above is EXACTLY how I feel! It has got a ton worse in the last couple of months with creditors reducing my credit and then demanding payment. Just when I think I'm starting to get on top my overdraft is reduced, apr is increased, etc etc. It's so frustrating!

    Anyways... I received exactly the same email yesterday, so I feel your pain. I'm a bit more fortunate in that I don't use the card any more so I am able to use the "opt out" option. I am interested in hearing if this has any major impact on a persons credit??

    Thanks :)
  • Mersylad.
    If you look through the mist in front of your eyes and read the rest of the email, you will see that promotional rates and deals are not affected by this.
    Don't get mad, get even.
    You suggest you have a lot of unused credit faciltys.
    Take this as a wake up call to get your credit affairs sorted and get ready to meet new challenges head on.
    By the way, my new rates are 19.9% for bt's and purchases and 25.9% for cash.
    I shall be cancelling the card as I have just paid off my 0% promotional balance with them and don't expect any offers untill the second anniversary....in a years time.
  • Got a reply to my email to Egg.
    I can confirm the balance transfer you processed will be on 0% until 1 December 2009 as agreed.

    I'm afraid I can't aleter the decision that has been made on your account to increase your rate from 17.9% APR variable to 21.9% APR variable.

    This was taken as a business decision following a review of your account with Egg and information provided to us by credit reference agencies. Also todays market condions will also have been taken in to consideration when coming up with this rate.

    You can cancel further use of your card and repay your balance at your existing interest rates by replying to this message with confirmation that this is what you want to do.

    Please be aware that if you choose to cancel the use of your account, you'll no longer be able to use your card and when your current card reaches its expiry date, a new one won't be sent.

    All remaining sections of the account terms and conditions remain in place until the full balance has beenrepaid and you must continue to make your minimum payments. Interest and charges will continue to be applied at your existing rate.

    Any regular payments you've arranged, eg monthly subscriptions, will no longer be paid from your card account. You'll need to contact the relevant provider(s) and arrange an alternative means of payment.

    By taking this action your ratre will remain at 17.9% APR until you've cleared your balance.

    Thanks for your message.

    I am just frustrated with the banking world . I just feel like in the glory years of lending - financial institutions were happy to throw credit at people [daft people like me] who were happy to spend, spend, spend - now with the financial crisis we find ourselves in a real akward position of high debts, no one will to give credit to help and most places starting to find a way to make money out of this by increasing APR's and blaming in on credit reference scoring. I know my circumstances have not gotten worse since those "credit happy days" - in fact, I earn more, owe less, and have never missed or had a single late payment with anyone. Yet, I am told now that I am not as "worthy a customer" as someone who is paying larger chunks off a balance, or in full each month.....its like a complete opposite of the situation that allowed me to get myself where I am today - and like financial institutions are happy now to wash their hands of people like me, and just watch the money roll in as people struggle to pay to keep up. I want to pay my debts off honestly, and without causing problems for me or anyone - but im finding im being backed into a corner somewhat - and its just sad

    Im happy to hold my hands up and say "Im an idiot for getting into this position of debt"....but what I dont expect is to feel like Im being kicked while im down. Yeah, I spent it, its my debt - but banks should have to take a responsibility for allowing the situaiotn to get to this point with lax policies and being happy to splash the wealth of debt in the late 90's and 2000's..



    I want to pay my debts honestly....and I understand banks are here to make money and as such I should pay them accordingly for lending me money I never had. However, I think 10% on top of a balance, to a maximum of 15% is more than enough. To be looking at nearly a 1/4 or 1/3 of the entire balance is scandelous.
    Debt LIGHTBULB Moment - Sept 2009 - *** DEBT FREE SEPT 2020
    Coventry BS Loan - was £21300. Now £0 CLOSED Northern Rock Loann - was £7500. Now £0 CLOSED Egg Card - was £5300. Now £0 CLOSED.
    Capital One Card - was £5550. Now £0 CLOSED Cahoot Overdraft - was £1500. Now £0 CLOSED.
  • lisyloo
    lisyloo Posts: 30,094 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    However, I think 10% on top of a balance, to a maximum of 15% is more than enough.

    Can you justify this?
    e.g. provide figures for wholesale banking rates and costs of employment etc.

    Just sounds like figures you've pulled out of the air to me with no knowledge of the costs associated with running a banking buisiness, just to suit your argument with no basis in fact.
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