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Which telephone and/or Internet provider has the worse customer service??
trinidadone
Posts: 3,377 Forumite
Hello fellow Money Savers.
Like many people, I have changed telephone and Internet providers over the last few years. I have been a customer with TalkTalk, British Telecom, and NTL/Virgin. Often I have choosen a company solely based on value for money and have given little thought on customer service.
I am keen to know what experiences Money Savers have had with telephone and/or internet providers.
Please vote in the poll, and add your comment!!
Like many people, I have changed telephone and Internet providers over the last few years. I have been a customer with TalkTalk, British Telecom, and NTL/Virgin. Often I have choosen a company solely based on value for money and have given little thought on customer service.
I am keen to know what experiences Money Savers have had with telephone and/or internet providers.
Please vote in the poll, and add your comment!!
Trinidad - I have a number of needs. Don't shoot me down if i get something wrong!!
Which telephone / Internet provider has the worse customer service? 30 votes
British Telecom
40%
12 votes
TalkTalk
40%
12 votes
Orange broadband
0%
O2 broandband
0%
Sky broadband
3%
1 vote
Virgin
3%
1 vote
Plusnet Value
0%
Newnet
0%
Post Office
0%
Other
13%
4 votes
0
Comments
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TalkTalkSURELY tALKtALK WONT BE THE WORSE??Trinidad - I have a number of needs. Don't shoot me down if i get something wrong!!0
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British TelecomAs a newbie don't know how to set up polls, but would also be hlepful to know who people think are the BEST customer service providers. I have always had excellent service from 02 broadband. And its a freephone number. And they are in the UK. Shame about having to use a BT line.....0
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talk talk are pure crap ,maybe not the worst but still crap ."Do not regret growing older, it's a privilege denied to many"0
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OtherI think this poll lost all credibility the instant Talk Talk Company Representative voted.Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.0
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British TelecomPersonally while I've received appalling customer service over my broadband from Virgin (when it was NTL) and my TV package from Sky, by far the worst service I ever received was from BT.
Didn't connect my phone on the day they said they would, then it took me nearly 2 hours on hold to get through to them, no apologies when I did etc.
Mind you, last week I emailed them with a complaint over my termination charges and they rang back within 24hrs and wiped the charges and confirmed in writing, so maybe things have improved over the last 2 years.Martin Lewis is always giving us advice on how to force companies to do things.
How about giving us advice on how to remove ourselves from any part of MoneySupermarket.com
I hereby withdraw any permission Martin might have implied he gave MoneySupermarket.com to use any of my data. Further more, I do not wish ANY data about me, or any of my posts etc to be held on any computer system held by MoneySupermarket.com or any business it has any commercial interests in.0 -
British TelecomBT, end of..0
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TalkTalkI think this poll lost all credibility the instant Talk Talk Company Representative voted.
yes I notice the TalkTalk representative voted for BT as the worse company. I thought the talktalk rep was on here to advise talktalk customers, interesting!!!Trinidad - I have a number of needs. Don't shoot me down if i get something wrong!!0 -
British TelecomInterestingly (for me anyway) if you are a Virgin customer, you can post any problems/ questions/enquiries in the Virgin newsgroups.
These get answered very rapidly and a simple post from me at 4:15pm on Sunday had all my levels checked within the hour, and me then posting a request for an engineer, had it all booked within the next hour. All without the need for me to go anywhere near a phone.
They turned up when they said too.
Very impressed.Martin Lewis is always giving us advice on how to force companies to do things.
How about giving us advice on how to remove ourselves from any part of MoneySupermarket.com
I hereby withdraw any permission Martin might have implied he gave MoneySupermarket.com to use any of my data. Further more, I do not wish ANY data about me, or any of my posts etc to be held on any computer system held by MoneySupermarket.com or any business it has any commercial interests in.0 -
British Telecom
what is interesting it shows bt are worse then sky from a professionals viewtrinidadone wrote: »yes I notice the TalkTalk representative voted for BT as the worse company. I thought the talktalk rep was on here to advise talktalk customers, interesting!!!0 -
TalkTalkdevizes18193 wrote: »what is interesting it shows bt are worse then sky from a professionals view
thankyou for your "professional viewpoint" :P I thought I was commenting on talktalk voting for another telephone rival
Trinidad - I have a number of needs. Don't shoot me down if i get something wrong!!0
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