OMG!!! MBNA Visa (£100 deposit card) they are keeping the £100 deposit!!!???

TheAnalyst · 20 May 2009 at 12:49PM

Some of you will remember that MBNA offered a Visa credit card with a £100 deposit? This was offered to people who applied for a regular card but did not meet the credit score.

Anyway, fast forward 9 months... As my credit is now much better, I have just applied for & recieved a Barclaycard Gold with a good limit and free balance transfers for 6 months so I transfered my balance from MBNA to the Barclaycard a few days ago leaving me £2.91 in credit.

So.... I just called MBNA to close the account as the APR is shocking, my limit has never increased and to get my £100 back to be told "sorry sir as you went over your limit on the MBNA card in previous months you do not get the £100 deposit returned, it's in the terms and conditions"

I asked to speak to a manager but she was not available but will call me back in the next 24 hours, I also asked them to read me out the section in the t's & c's that states this but the advisor didn't have them and said a copy would be sent out to me in the post.

SURELEY they cannot do this????!!!??? :mad:

dmg24 · 20 May 2009 at 12:51PM

Was it in the terms and conditions? I trust you read them before spending on the card?

dhassen · 20 May 2009 at 12:53PM

I don't know, but it wouldn't surprise me that a breach of ts and cs (ie late payment or over credit limit) would lose you your deposit. Sounds crap, but still quite likely.

seeya23 · 20 May 2009 at 12:58PM

look like they took your money and ran off with it

dmg24 · 20 May 2009 at 1:00PM

seeya23 wrote: »

look like they took your money and ran off with it

Or did the OP breach the terms and conditions and hence the bank retained what was theirs?

davethorp · 20 May 2009 at 1:24PM

If you did breach the terms and conditions, I would follow the guide for reclaiming credit card charges and question as to if £100 is a genuine estimate of their costs relating to you breach and if the term permitting them to retain it is fair under the UTCCRs.

Chances are they will back down as £100 is ludicrous

TheAnalyst · 20 May 2009 at 1:26PM

Yes I skimmed through the T's & C's when I originally recieved the card, do not recall any mention of the deposit at all, never mind them keeping it! Interestingly, I actually called them a couple of months back as I was under the impression the £100 would be returned after a few months, their reply was that it would be retained until the account was closed.

dmg24 wrote: »

Or did the OP breach the terms and conditions and hence the bank retained what was theirs?

Are you for real? I have paid the balance in full, have paid their interest for the 9 months I used the card and paid the £12 fee for the one time I did go over the limit... How on earth do you come to the conclusion that the £100 is somehow theirs??

:rolleyes:

JHWilts · 20 May 2009 at 1:37PM

You went over the limit, they don't have to pay it to you as officially you breached their T's & C's by doing that. I had that with a Virgin card when they lost my payment and then immediately put me into the "no longer eligible for 0% interest". They eventually conceded it was their fault as they "lost" my payment but this happened for 4 months in a row, each month I had to ring up and get them to amend it and finally I took my business elsewhere. It is a nightmare but even if yo upaid the fee, you breached their rules and regulations for the £100.

NickX · 20 May 2009 at 1:49PM

I think an official complaint should secure your £100 deposit back. You also have the option to take the case to the FOS (Financial Ombudsman Service) after 8 weeks should you not be happy with the outcome.

Ignore the bank employees (or perhaps just bank apologists) who will always side with the bank at every opportunity.

vet8 · 20 May 2009 at 2:13PM

dmg24 wrote: »

Or did the OP breach the terms and conditions and hence the bank retained what was theirs?

How is a £100 deposit the bank's money? It is just that, a refundable deposit. He was charged for going over limit the £12 that is allowed. For the bank to take HIS £100 is just fraud.

chattychappy · 20 May 2009 at 3:13PM

davethorp wrote: »

If you did breach the terms and conditions, I would follow the guide for reclaiming credit card charges and question as to if £100 is a genuine estimate of their costs relating to you breach and if the term permitting them to retain it is fair under the UTCCRs.

Chances are they will back down as £100 is ludicrous

This sums up the position very neatly. I think it is especially true given you have paid the £12.

OMG!!! MBNA Visa (£100 deposit card) they are keeping the £100 deposit!!!???

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