Free VoipCheap? Oh no it isn't!

I'm already in contact with the OFT about http://www.voipcheap.co.uk as they do not have this limitation anywhere in their terms of use, or during the sign-up process, it can be found in their FAQ though but only if you go to the feedback section that states.

How long can I use my credit to make calls outside the VoipCheap network?

Credit in your VoipCheap balance remains active for 120 days after your last credit purchase. Credit balances on accounts with no activity during a 120 day period will be lost.

For something as important as this they should have it listed as part of their terms of service and during the applying credit phase or even an easy to find FAQ section on the main page, to me having to click feedback would indicate that I had something to tell them about their package, not the other way around

I think VoipCheap, while being a generally good service, is also using false advertising and should be reported to the related authorities.

In fact it will publicise some tariffs, but will apply others.
Calls to UK landline and Italy landline are advertised as free.
To some users (e.g. me) these costs have gone to 0.5 pence a minute. The same has happened recently to many other users (see VoipBuster forums), always with 'free' destinations suddenly becoming not free.

This has happened:
- with no warning
- with no indications of the reasons
- with no indications of real costs on any web site (where tariffs are still mentioned 'free')
- with an apparent discriminatory policy (i.e. a policy where no-one understands what is going on and some poeple are on one tariff and some others on another with no logic criterium).

And to be clear: I am only talking about people using the service well within the 120 days above indicated. The changes to the charges happened for example to me after about 50 days of use of the service (to some people even after few days of use of the service).

I think there should be a clear policy and clear statements from Finarea about their services.

I don't mind paying if the service is good (and I continued to use it paying in the last few days).
But I DO mind being discriminated without understanding the criteria for allocating people to different tariffs and I DO mind not knowing what tariff I will have to pay (as the published tariffs do not apply to me anymore).