A cautionary tale re: SRJ Debt Recoveries

I have also been harrassed by srj debt recoveries for a bill they claim I owe E.O.N. The amount is £230.21 but I do not owe anything. I phoned them and explained there had been a mix up and that whilst I did live at the address in question and I was supplied by E.O.N, I did not live there at the time the bill was run up. They rudely told me I was a liar, it was my bill and I had to pay. I told them my current residence is being supplied by E.O.N and that like the previous address this bill is in my partner's name and I have never had any direct dealings with E.O.N. This made no diffrence and they told me the account with E.O.N is not in my partner's name and never has been- what lies! I have had to email them ( at their request) a copy of my current tennancy agreement to prove I did not live at the address in question during the time they are on about but they have not even bothered to reply or acknowledge receipt of the email. I don't know what to do now. How do you deal with a company like this?:(

[FONT=&quot]I have sent them this letter.
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[FONT=&quot]SRJ Debt Recoveries Ltd[/FONT]
[FONT=&quot]P.O. Box.1173[/FONT]
[FONT=&quot]Woking[/FONT]
[FONT=&quot]GU22 2BS[/FONT]

[FONT=&quot]September 3, 2011[/FONT]
[FONT=&quot]Dear Sir/Madam

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[FONT=&quot]Your Ref: xxxxxx[/FONT]
[FONT=&quot]You have contacted me under the above reference number, quoting an amount £102.45 which you claim is owed by me.

I would point out that I have no knowledge of any such debt being owed to British Telecom Group Plc as per your claim[/FONT]
[FONT=&quot]I am also in receipt of our another letter which I found on street outside my letter box duly opened which does not indicate why it was written, and also it may have been read by the neighbors or anyone in the street which is also against the OFT Debt collection guidance, Final guidance on unfair business practices July 2003 (updated December 2006) OFT664 2.6 (j) which clearly says acting in a way likely to be publicly embarrassing to the debtor either deliberately or through lack of care, for example, by not putting correspondence in a sealed envelope and putting it through a letterbox, thereby running the risk that it could be read by third parties.

Whereas it has been asked in the letter to contact on premiums number 08453137203 which I did and incurred charges as well, this is also against the guidance of OFT Debt collection guidance, Final guidance on unfair business practices July 2003 (updated December 2006) OFT664. Parga 22 (h).[/FONT]
[FONT=&quot] Further you have violated as per guidance set forth in 22 (g) which say it is an example of violation when ignoring or disregarding debtors' legitimate wishes in respect of when and where to contact them, for example, shift workers who ask not to be telephoned during certain times of the day

You have kept calling on my number despite clear warning that either you should introduce yourself or write me a letter but you ignored all the instruction and caused severe mental stress which has affected my personal as well as life at work.

You have also violated the para 2.8 (d.) which says contacting debtors directly and bypassing their appointed representatives also you asked for date of birth and other personal details which are violation of 2.8 (j). requiring an individual to supply information to prove they are not the debtor in question, for example, driving licenses, passports, full name, date of birth, signatures.[/FONT]
[FONT=&quot]You have also violated OFT guidance, threatening at the end of your letter that I will receive letters, telephone calls or court proceedings, without letting me know any details of the issue and you have not asked the suitable time to call me and without giving me evidence you have threatened me of court proceedings.[/FONT]
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I am familiar with the ‘Office of Fair Trading Debt Collection Guidance’ which states that it is unfair to send demands for payment to an individual when it is uncertain that they are the Debtor in question.

I would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

Furthermore, ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

I would ask that no further contact be made concerning the above accounts unless you can provide evidence as to my liability for the debt in question.

I await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a Complaint to the Office of Fair Trading ( and to any other Official body that I deem relevant) and seek compensation from yourselves. [/FONT]
[FONT=&quot]I have also come reservations about the way you carried out while approaching me and I will write them direct to the concern authorities if you do not cease to write and calling me further.


Yours

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