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Eon - final bill 16 months after switching!
EddyCheddy
Posts: 2 Newbie
in Energy
Hi,
any help or advice on the following would be greatly appreciated.
I was contacted end of Dec ‘08 by Eon and advised my latest bill was now ready.
I left Eon for Atlantic E & G in Aug ‘07 so thought this was a bit strange.
Phoned and I was advised I owed them £340 to clear off last bill (due to last few bills being estimated).
I did receive a phone call end of 2007 from Eon advising the final bill had not been paid and they were investigating what it would be, I was advised that if it was a small amount it would be written off and that would be the end of it. As I heard nothing further I assumed it was all cleared.
It now seems that when I switched to Atlantic they provided Eon with the final meter readings and got the night rate and day rate figures the wrong way round, this confused the poor souls at Eon and it has taken them 16 months to figure it out.
I have had a couple of calls with Eon and had 2 different responses from them regarding what the final bill actually is; it appears they are still not sure!
I will say their Customer Service Reps are helpful and polite, more than can be said for Tiscali but thats another story.
Looking through the posts on here can someone advise if I am actually liable for this as the Energy Billing Code states:
The Code includes a requirement for consumers to be protected from debt where the supplier is at fault for not billing energy supply. Where the supplier is at fault, consumers cannot be back-billed beyond 12 months from the date on any subsequent bill.
I am in the process of writing a letter to their Customer Services Director to vent my anger; any information to back up my case or help me out of this would be great.
Eddy
any help or advice on the following would be greatly appreciated.
I was contacted end of Dec ‘08 by Eon and advised my latest bill was now ready.
I left Eon for Atlantic E & G in Aug ‘07 so thought this was a bit strange.
Phoned and I was advised I owed them £340 to clear off last bill (due to last few bills being estimated).
I did receive a phone call end of 2007 from Eon advising the final bill had not been paid and they were investigating what it would be, I was advised that if it was a small amount it would be written off and that would be the end of it. As I heard nothing further I assumed it was all cleared.
It now seems that when I switched to Atlantic they provided Eon with the final meter readings and got the night rate and day rate figures the wrong way round, this confused the poor souls at Eon and it has taken them 16 months to figure it out.
I have had a couple of calls with Eon and had 2 different responses from them regarding what the final bill actually is; it appears they are still not sure!
I will say their Customer Service Reps are helpful and polite, more than can be said for Tiscali but thats another story.
Looking through the posts on here can someone advise if I am actually liable for this as the Energy Billing Code states:
The Code includes a requirement for consumers to be protected from debt where the supplier is at fault for not billing energy supply. Where the supplier is at fault, consumers cannot be back-billed beyond 12 months from the date on any subsequent bill.
I am in the process of writing a letter to their Customer Services Director to vent my anger; any information to back up my case or help me out of this would be great.
Eddy
0
Comments
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You might take a look at some of the template letters on the Debt Free Wannabe boards that begin "I do not acknowledge any debt to your company ..." and then go on to ask for proof. But I wouldn't bother until you have actually seen a bill, don't chase them for it.Declutterbug-in-progress.⭐️⭐️⭐️ ⭐️⭐️0
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On the face of it, asking for this money would be a breach of the billing code, so i would challenge them for it0
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owain.davies wrote: »On the face of it, asking for this money would be a breach of the billing code, so i would challenge them for it
I agree with this to based on this info posted. Do you know if there was any money owing on your account at the time you switch as it would only be the newly billed charges that would need to be removed under the billing code.0 -
Thanks for the replys, I have been working through my bills and it looks like they have made a complete hash of it.
The day rate has a typo and is high by 3000kW/h!, and they have estimated the night rate on the final bill and it is high by nearly 1000kW/h. Neither reading reflects the figures used by the new provider as the initial readings.
In answer to the questions, I had not been made aware of any outstanding money at the point of switching and apart from the vague call at the end of 2006 there has been no other communication.
If there is any money outstanding at the end of my calculation I will use the Billing code as justification for not paying!
Thanks for your help.0
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