primus billing.. non existant

the_devil_made_me_do_it · 17 January 2006 at 5:41PM

I became a Primus customer in October 05. I still pay line rental to BT, and use primus for free evening and weekend landline calls. I still haven't been able to view any online bills. When I login, I'm told that the bill isn't ready to be viewed.
So, I've yet to see a bill, which isn't ideal. Anyone else had the same experience??

jem16 · 17 January 2006 at 5:49PM

This may or not help.

I switched over on the 15th November and my first bill appeared on the 20th December for 5p. On reading the bill I notice that only chargeable calls made are on the bill. In other words there is no mention of a service charge which of course there will not be with free E&W calls.

So perhaps your lack of a bill is simply down to the fact that you've made no chargeable calls. In saying that it does give me the opportunity to generate reports which shows up all the calls I have made including the free ones. Have you tried clicking on Reports?

the_devil_made_me_do_it · 17 January 2006 at 6:18PM

didn't notice a reports icon to click on

jem16 · 17 January 2006 at 6:24PM

the_devil_made_me_do_it wrote:

didn't notice a reports icon to click on

It's on the blue title bar at the top of the page after you log in and click on e-billing. It says Statements, Reports, FAQ etc.

steven_cardwell · 17 January 2006 at 10:28PM

I received my 1st bill in November for 4p, which was the dialler phoning home to add Primus.

Nothing for the 2nd month (December), so i sent them an email, if there isn't enough to bill, or not worth billing, it would seem that the billing changes to every 3 months, rather than monthly.

Below, the email i received.

Dear Mr Cardwell,

Normally with Primus Saver accounts you would be billed every month
however under the circumstances your account billing will be changed or
suppressed to every three months. The reason for this change is because
your bill was so little that the system will automatically suppress the
amount and carry it forward to the next month. You should receive your
next statement detailing all previous calls towards the end of this
month.

Primus Telecommunications Ltd would like to apologise for any
inconvenience that this may cause.

Regards

Gary Connor
Senior Uk Residential Advisor
Primus Telecommunications LTD

the_devil_made_me_do_it · 18 January 2006 at 9:24PM

Thanks to both of you. It seems that it is because the bill is so low. I also had an email from them to today saying pretty much the same as they wrote in your email.

jem16 · 18 January 2006 at 9:31PM

At least I know the reason if I don't get a bill this month.

primus billing.. non existant

Comments

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free