We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Advice required -Apple computer
moneysaver_77
Posts: 103 Forumite
Hi All,
Just seeking some advice for a friend who bought an Apple Mac computer for £900 in April 2006. His computer has basically packed up. He took it in to the Apple shop where he bought it and they told him its going to cost between £400-£600 to repair. The hard drive has gone and also there are lines on his screen which could be due to the motherboard or a panel (means nothing to me!!)
He bought the computer by cash his parents gave him as he was a student at the time and didn't have a credit card. He spoke with Apple to day who said that for them to consider the sales of goods act he has to prove that the computer was bought with the fault and that they will not repair it. He was told to get a solicitor to write to them if he wanted to claim under the sales of goods act.
I was wondering if what he has been told is correct and is there anything he can do? I thought under the sales of goods act items had to last a certain amount of time, 6 years?
Thanks in advance
Just seeking some advice for a friend who bought an Apple Mac computer for £900 in April 2006. His computer has basically packed up. He took it in to the Apple shop where he bought it and they told him its going to cost between £400-£600 to repair. The hard drive has gone and also there are lines on his screen which could be due to the motherboard or a panel (means nothing to me!!)
He bought the computer by cash his parents gave him as he was a student at the time and didn't have a credit card. He spoke with Apple to day who said that for them to consider the sales of goods act he has to prove that the computer was bought with the fault and that they will not repair it. He was told to get a solicitor to write to them if he wanted to claim under the sales of goods act.
I was wondering if what he has been told is correct and is there anything he can do? I thought under the sales of goods act items had to last a certain amount of time, 6 years?
Thanks in advance
0
Comments
-
He doesn't have to get a solicitor at all, Apple are just being awkward to try and put him off. If Apple choose to ignore his letters because they haven't come from a solicitor, then that's up to them, but they won't be doing themselves any favours as the law says he's perfectly entitled to sue Apple in the county court as a litigant in person without using a solicitor.
He would probably need an independent report stating bascially the fault was inherent and wasn't caused by misuse etc. But strict rules of evidence don't apply in county courts (for claims under £5k anyway) - they take a common sense approach and would probably consider on the balance of probability that the fault was inherent.
I'd get an independent report from a computer expert and a quote for the cost of repair, then send a letter before action to Apple by recorded delivery, giving them 14 days to act, with the option of repair/replacement at their own expense in order to mitigate their losses, or pay the cost that the independent expert has quoted.0 -
Interesting one, keep us posted on results,
would expect the PC to be engineered to last the usual business turnaround/refresh so 3 yrs would be a minimum life span to be expected.click here to achieve nothing!0 -
did he take out the apple aftercare? they wont fix faults for free past 12 months unless you have this0
-
Interesting one, keep us posted on results,
would expect the PC to be engineered to last the usual business turnaround/refresh so 3 yrs would be a minimum life span to be expected.
That's a PC though....Macs are only designed to last the 6 months in which they're the newest and shiney-est in the line, then you're due an upgrade anyway
0 -
Hard drive should be replacable fairly easily, but for the others you are probably at the mercy of Apple; nearly two and a half years seems almost reasonable to expect a failure for some components, but being an apple, I would imagine they would not be easily user replaceable, requiring said repair...0
-
Thanks for the replies. I will keep you all posted. He didn't take out Apple care or pay by credit card!! Don't worry he knows he's a numpty!!
I would have thought that when you spend that amount of money on a computer that you would get a reasonable amount of time out of it. 6 years maybe a bit much but I would expect at least 4 or so. I have had a computer for 5 years now, given it to my nephew and its still going strong!!
Anyone know where he stands legally and in relation to the sales of goods act?0 -
No, he's certainly not a numpty for not taking out an Applecare extended warranty! It's a complete waste of money as your statutory rights under the SoGA are far greater anyway, and don't cost a penny. But of course Apple don't want you to think that, as extended warranties = ££££.
Given the cost of the machine (£900) it's hardly a cheapo bit of tat, so should be expected to last at least 4 years in my opinion. And with it being an Apple, the consumer could reasonably expect that it's high quality and built to last longer than the 'average' home PC, as Apples are widely used in industry and put under heavy duty usage.
I'm sure that a court would find in his favour but also 99% sure that Apple would settle in full out of court if a claim was issued. But hopefully the mere threat of a court claim would be sufficient.0 -
thought of trying a local Computer repair and seeing what they say??0
-
Taxiphil expects bread to last six years as well.:rotfl:0
-
I know that when I bought my MacBook in Dec 06 that it came with a 3 yr parts + labour warranty. This was because I bought the item from the Higher Education store and comps bought from this store come with the extended 3 yr warranty not just a 1 yr one like the standard comps. Also, did he purchase Applecare? If so he should be covered by that.
Everything seems to be done by computer there. I've never needed to show a receipt/proof of purchase when I've taken items in for repair.Kavanne
Nuns! Nuns! Reverse!
'I do my job, do you do yours?'0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.3K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.4K Work, Benefits & Business
- 601.1K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards