Help Just Dial

methrift · 1 November 2005 at 9:26PM

I joined Just Dial Saver International Lite for 16.99! it would have been a good deal for me coz it includes upto 60 hours of free calls to australia.

But when i checked my online account i noticed that i have been charged for this destination. I wanted clarification and so emailed them.But 3 mails and no replies!! Only acknowldgement of receipt of emails.

And for past 2 days, I am unable to login as the websites My account page says " this page doesnt exist".

Can somebody help me with this? Is there anyother way of contacting them?

If i cancel the services, can i say they didnt provide adequate service?

Please advice.Thanks!

Added : I am able to log in now!

Steve_xx · 1 November 2005 at 10:02PM

It looks ok to me. The account login page does come up ok now. On your browser try selecting: Tools, then select internet options, then select delete cookies, delete files and clear history. Then try again to access the login page and it'll probably be ok then.

Portlandbill · 1 November 2005 at 10:18PM

methrift wrote:

it would have been a good deal for me coz it includes upto 60 hours of free calls to australia.

The calls are not free you are paying £16.99p a month for the priviledge of this service.Thats over £200 a year.Do you actually speak to OZ for 13 hours a week.

Heinz · 1 November 2005 at 10:25PM

Portlandbill wrote:

The calls are not free you are paying £16.99p a month for the priviledge of this service.Thats over £200 a year.Do you actually speak to OZ for 13 hours a week.

And did you know that 18185 now charge 4p connection and then ½p per minute?

methrift · 2 November 2005 at 6:52AM

Thanks for all your replies. I was able to login later.

My calls to australia n other countries are for more than 15 hours/ week.

I may try other companies but right now i have set up a direct debit. If they dont respond or i am charged... can i refuse to pay quoting their initial agreement?

allherts · 4 November 2005 at 9:56PM

I too signed up for justdial's international lite service and I too continued to be charged for all my international calls. Of the 10+ emails I have sent them, just two have been answered and they have offered me two credits of £2 or so each. What they haven't sorted out is the problem. So after a month of this farce, I have abandoned the £16.99 fee and returned to the fee free service. It's as if they really couldn't care less. This is a perfectly adequate service as long as you don't have a problem. You might get lucky by trying the customercare@just-dial.com email address rather than just the care@ email address.

ginajp · 19 November 2005 at 10:25AM

I call Australia for approximately 6 hours a week. I pay 1p per minute landline to landline by dialing 0844 8619898 first. The cheapest I've found landline to Oz mobile is 8p per minute. I also call Ozzie landlines using my free minutes on my mobile by directing my call through a UK mobile number. I got all of these numbers from Martin's site.
I looked at the JustDial International option and I honestly can't justify speading that much per month when I can call for 1 pence per minute just for the amount I use.

Btw, has anyone ever found a cheap way for texting Australia - thats where all my money goes!

Heinz · 19 November 2005 at 10:33AM

ginajp wrote:

I call Australia for approximately 6 hours a week. I pay 1p per minute landline to landline by dialing 0844 8619898 first. The cheapest I've found landline to Oz mobile is 8p per minute.

I looked at the JustDial International option and I honestly can't justify speading that much per month when I can call for 1 pence per minute just for the amount I use.

There are two 6p/minute methods for calling Australian mobiles shown on the MSE CallChecker.

1p/minute to Australian landlines is double what you could be paying if you used 18185 (4p connection and 0.5p/minute).

neil40 · 2 December 2005 at 12:16AM

I signed up for the just dial international max tarriff as my wife calls her family in Bulgaria quite a lot.The fee is £24.99 per month which was supposed to include free calls to Bulgaria but when i got my bill, i realised to my shock-they charged for every call too.I too e-mailed countless times without success.Finally i got a call at work from someone in a call centre in India!.I explained the situation but she could'nt get what i was saying.So anoying!!.Thanks Just dial-you have £100 of my money and not much chance of getting it back as they ignore e-mails and recorded delivery letters!.

Word of advice -Only use saver lite for no monthly charge.

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