Existing ING Customers: Up your saving rate

What's the deal?

If you’ve had an ING Savings Account for over a year you’ll only be earning 4.75% compared to the 6% rate new customers get (which includes a 1.25% bonus for 1 year).

Yet we've had reports customers who ring to complain have had their rates increased, so why not call up, say you’ve heard others have got it and ask for the higher rate too.


How to do it

• The Strong Method:
  
  Phone customer services on 0800 376 8877 to complain that new customers are getting the better rate. Say you'll close your account if you don't get the same interest and if it won't give you the higher rate considering that other people have got it, it's worth thinking about following through with moving your money to one of my Top Pick Savings Accounts, such as Kaupthing Edge's* 6.5%.
  
  This will hopefully lead to an attempt to convince you to keep your ING account, either by the customer representative you speak to, or they'll patch you through to the 'Customer Retentions' department.
  
  If you have said you want to cancel, not got the higher rate and are having second thoughts; don't feel obliged to go through with it. Simply say you want time to think about it and you'll call 'em back.

• The less strong method:
  
  If you wouldn't consider leaving. Just call it up and say "I've heard other people are being given a higher interest rate, I'm a loyal customer I want it too" and test your luck that way.

Then come back and tell us how you got on

Let us know if you try this and how you got on by posting below. Thanks


Will this technique work for anything else?

Companies who get your cash on a regular basis are desperate not to lose it. By phoning up customer services and threatening to take your business elsewhere, you can often save wads of cash. Read Batter down your mobile phone bill and Beat your Car Insurance renewal for good places to start your haggling.