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Train Compensation - National Express
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For season ticket holders, they no longer give discounts. Instead they have a delay repay scheme thing now.
This means you need to let them know when your train has been delayed more than 30 minutes or cancelled.
I have only realised this now after a month and was wondering how you can find the journeys which were delayed - there is a LiveDeparture thing on the rail website but it doesn't show an archive of when the trains were late.
Does anyone have any ideas.
Feel a bit hard done if I don't get compensation cos I haven't been reading the press or whatever that everyone else seems to know about this and to make a record every time it's delayed (which is a lot in this area).
Seems its more an inconvenience than the delay itself getting your compensation!
Thanks for your help.
This means you need to let them know when your train has been delayed more than 30 minutes or cancelled.
I have only realised this now after a month and was wondering how you can find the journeys which were delayed - there is a LiveDeparture thing on the rail website but it doesn't show an archive of when the trains were late.
Does anyone have any ideas.
Feel a bit hard done if I don't get compensation cos I haven't been reading the press or whatever that everyone else seems to know about this and to make a record every time it's delayed (which is a lot in this area).
Seems its more an inconvenience than the delay itself getting your compensation!
Thanks for your help.
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Comments
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If you want to test the depth of the water .........don't use both feet !0
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I've not studied it, but this appears to be what you are looking for ===>>>
http://www.traindelays.co.uk/0 -
You can't remember if the train you have been traveling on has been delayed by more than 30 minutes on any day in the last month? 30 minutes late is a fairly significant delay, and whenever I am delayed that much I certainly remember it.0
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I can vaguely remember the services - the point is that there are so many delays I've had that have bee over 30 minutes it's been hard to recollect them all.0
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It depends when the season ticket was bought. The new compensation scheme does not apply to season tickets purchased under GNER. It will only apply once it is renewed under National Express.
http://www.nationalexpresseastcoast.com/en/About-us/Passengers-Charter1/Compensation-for-season-ticket-holders/0 -
I am new to this forum, so if you have talked about this my apologies.
I signed up last year to a site called DELAYREPAY.COM.
Once you have signed up, and put in your season ticket details, it has a list of all train services on the former one network for the last 20 days at least, that were late.
click on icon next door to the delay and easy walk through means you can print out the fully completed delay form, just fold and send to the freepost number.
REMEMBER: you can specify rail vouchers or a cheque.
I saved £600.00 from my yearly season ticket renewal this year.
Put mine in for the last couple of days forago as well.
If you don't have a season ticket, and were delayed, type in your ticket number, and the rest of the details, and you can send it to the freepost address too.
Apologies for re-hashing old posts, if there were any....0 -
DelayRepay.com is a brilliant site which lists all delays submitted by its members.
However if you dont submit a delay on the site, the site will not know if there is a delay!Ex-Employee of a Train Operating Company.
Ticket routing and rules expert.
Been Penalty Fared on the Railway? PM me and Ill try to help you win your appeal.
Been sent a summons on the Railway? PM me and Ill try to help you.0 -
true, but then you don't have to be on the train to put in the compensation claim.
Shame they do not operate the same thing on london underground.0 -
true, but then you don't have to be on the train to put in the compensation claim.
Shame they do not operate the same thing on london underground.
But they DO. You get £4 back if your train is delayed more than (??) 30 minutes.
And from what I've heard they don't check too closely whether there actually was a delay - though someone was done a while back for putting in large numbers of fraudlent claims, so they may have tightened up0 -
But they DO. You get £4 back if your train is delayed more than (??) 30 minutes.
And from what I've heard they don't check too closely whether there actually was a delay - though someone was done a while back for putting in large numbers of fraudlent claims, so they may have tightened up
On the underground its 15mins delay (through the fault of TfL) and they send you the full single cash fare for the journey youve done as a voucher.
So pay £1.50 on oyster, get sent a £4 voucher.Ex-Employee of a Train Operating Company.
Ticket routing and rules expert.
Been Penalty Fared on the Railway? PM me and Ill try to help you win your appeal.
Been sent a summons on the Railway? PM me and Ill try to help you.0
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