Ebay have send a Debt Letter!

dickibobboy · 9 November 2007 at 4:20PM

So my ebay fee's were paid late, I totally forgot about them not using the computer much.

(actually when i say i i mean my son, Who has an account for himself for buying etc.. and he's 15, i know he shouldn't have one etc.. but he does)

I owed them £15.00 of ebay fee's which when i realized i paid off with paypal immediately.

My account was functional and i thought it was all taken care of.

Now today i get a letter from 'Intrum Justitia Credit Management Services'

Saying i owed them £23.20

So i ring the number and speak to a VERY rude forren man, Who wouldn't let me explain anything and kept interrupting me.

What i got out of him was very limited, Because of a late payment i have occurred a charge of £8, (only £8 i owe as £15.20 i paid off plus £8 is £23.20)

I have checked through my sons email and there is no emails mentioning this administration fee!

So i said i am going to look now on the phone at ebay and he said, I don't have time, Goodbye sir!

I will ring back in a bit, But where is this administration fee visible on site? It maybe and that would be the end of it but i cannot remember seeing it.

Now my son has debt letters and a formal debt recovery action.

I know its only £8 which i suppose im going to have to pay but im really annoyed with this.

OliveOyl_2 · 9 November 2007 at 4:31PM

You could just let them know that at 15 they won't be able to recover that money from him?

He'd lose his account, but then he may have already.

Ebays money collection procedures are very efficient, it seems really difficult to argue with them, they always seem to win - sorry. But good luck.

But thanks for the reminder, I think I still owe a couple of quid on mine......

soolin · 9 November 2007 at 4:32PM

The link you want is here:

http://pages.ebay.co.uk/help/account/payfees.html

If you don’t keep your account current, your account may be suspended for non-payment and you may be responsible for collection costs

StaffsSW · 9 November 2007 at 4:39PM

It's in a vaguely worded part of the eBay User Agreement that they can refer to collection agencies if the fees are overdue..

Unless otherwise stated, all fees are payable in GB pounds sterling. You are responsible for paying all fees and applicable taxes (including any value added tax) associated with using the Site in a timely manner with a valid payment method. If your payment method fails or your account is overdue, we may collect fees owed using other collection mechanisms. (This includes, without limitation, charging other payment methods on file with us and retaining collection agencies and legal advisers.) You agree that we may issue you with invoices in electronic format by e-mail.

http://pages.ebay.co.uk/help/policies/user-agreement.html

I fear that any arguement or contention with ebay wil result in a barrage of templated emails and them doing the "la la la, fingers in our ears, we can't hear you routine"....

If you do not have a direct payment payment set up to pay your fees, such as credit/debit card, or direct debit, then the maximum you can be outstanding for is £15, before it is due collection.

It only takes a couple of reasonably high value sales to get this balance, and there are times when i upload a batch of listings that will cost me £40-£50 in one hit.

If you are planning on continuing to trade on ebay, I personally would bite the bullet on the £8 and treat it as a lesson in the way that ebay works, and learn from it. Either check your balance every time you list or complete a sale on an item, or set up a direct a payment method.

StaffsSW · 9 November 2007 at 4:43PM

After re-reading the OP and picking up the relevance of the 15 year old son being the account user - there are many reasons why under 18's are forbidden on ebay.

His mistake, but it could be your credit rating that is affected.

Pay the £8, and cut the son's fingers off - he needs a lesson in money management and responsibility!! ;-)

(I don't mix well with kids or teenagers... is it that obvious?!?!)

Burlesque_Babe · 9 November 2007 at 4:51PM

I agree, pay the £8 but deduct the £8 from any pocket money/earnings your son has.

Ebay have send a Debt Letter!

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