Windows cannot find shortcuts

Hi try these steps to get your Firefox back up and running

firstly you need to update all plug ins and extensions associated withe firefox just as a precaution to make sure everything is compatible with the new version. after you've done that give it a try as this can sometimes fix the problem

if it doesn't fix the problem then try following these steps

1. Open Windows Explorer (or My Computer).
2. Go to Tools -> Folder Options -> File Types
3. Select Extension: "(NONE)" File Type: "URL:HyperText Transfer Protocol"
4. Click "Advanced". In the "Edit File Type" window, select "open" and click "Edit"
5. Uncheck "Use DDE" (the dialog should then hide the lower part).
6. Click OK for that dialog and the next one (afterwards, the "Use DDE" box is still checked but the "DDE Message" box will be cleared, as shown here)
7. Repeat for Extension: "(NONE)" File Type: "URL:HyperText Transfer Protocol with Privacy" (and any other protocols you want to fix)
8. Repeat for Extension: "(NONE)" File Type: "Firefox URL"
9. Repeat for Extension: "HTM" (or "HTML") File Type: "Firefox Document"

it's a bit more complicated than the previous step I'm sure you'll agree so if you get stuck just post a reply and we'll do our best to help.

good luck