We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
M&S 90 day refund only
Options
MSE_Martin
Posts: 8,272 Money Saving Expert
What's happened?
Marks & Spencer has reduced its 'return and refund' policy to a maximum of 90 days. Yet this is still much more generous than most retailers. It's worth giving you the heads up though.
Click reply to discuss.
Marks & Spencer has reduced its 'return and refund' policy to a maximum of 90 days. Yet this is still much more generous than most retailers. It's worth giving you the heads up though.
Click reply to discuss.
Martin Lewis, Money Saving Expert.
Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.
Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.
Don't miss out on urgent MoneySaving, get my weekly e-mail at www.moneysavingexpert.com/tips.
Debt-Free Wannabee Official Nerd Club: (Honorary) Members number 000
0
Comments
-
I think they should have done this ages ago tbh. I never thought it made good business sense to refund on an item that was so old they didn't even stock it anymore.
Ikea also have a 90 day return policy which seems reasonable considering many people may well buy a large amount of furniture at the start of a house renovation job for example, so it may be some time before they realise an item is no longer required.
I think that most of us would realise our M&S knicks needed returned long before 3 months though.
Herman - MP for all!
0 -
As I don't have a Primark near at hand I usually do a trip a couple of times a year, for a winter and summer top up of clothes.
Went last w/end and took with me two items I had bought in October. Still had the receipt and they were exchanged with no problem at all, I would have been happy with a credit note. They refunded the full price although one blouse came up as half the price I paid.
The sales assistant told me they had no time limit on returns. 0 -
TBH I am not surprised. I have a friend who works for M&S and she told me that some 'customers' really took advantage of their returns policy and abused it.
The few always spoil it for the majority.0 -
It always amazed the 'cheek' of some people in the returns queue at M&S - I even watched one woman return a blouse that had the labels cut out, with no receipt - insisting that the full price of £40 be refunded!!! And, M&S did refund her!!
Its about time they did start toughening up, and apply the same rules as other retailers.Only 5% of those who can give blood, actually do!
Do Something Amazing Today.
Save a Life - Give Blood.:A
20 pints donated! :j:j0 -
thats a shocker I have some clothes I bought in Jan sales then regretted that I was meaning to take back that are over 90 days. They are unused Anyone know if this applies retrospectively?0
-
scoobie wrote:thats a shocker I have some clothes I bought in Jan sales then regretted that I was meaning to take back that are over 90 days. They are unused Anyone know if this applies retrospectively?
I work for M& S, you will get the last reduced price a lot of thing have been reduced to 50p, if I where you Id take them to a charity shop. I cant understand why it takes so long for people to return stuff to us. Most of us wanted the refund policy to be 28 days.0 -
I also work at M&S if you have the receipt then you will be refunded the money you paid. This new policy came into place on the 4th of May so the first 90 days does not come into effect untill the 9th of August. Unfortunately if you don't have the receipt then you will receive the last reduced price which by now it could be of very little value.scoobie wrote:thats a shocker I have some clothes I bought in Jan sales then regretted that I was meaning to take back that are over 90 days. They are unused Anyone know if this applies retrospectively?0 -
I took a jacket back that was an unwanted Xmas gift of at least a year ago, way beyond the ninety days anyway. I was told the refund would be a penny. Decided not to bother and put it on ebay. Amazingly I got £21 for it so that is always an option. I do feel M&S have been far to generous in the past and it is about time they tightened up.We all evolve - get on with it0
-
I've taken goods back to John Lewis several years after purchase (but still unused). Without a receipt I have been allowed to swop for other goods, receiving full purchase price for the item I was returning. Never had a problem, even if it's been items they no longer stock. Never done it with clothes though.0
-
Also, with effect last week, M&S have stopped accepting vouchers in payment of their '&more' credit card.
This was a useful way of making your tokens go 1% further, now closed off0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.1K Banking & Borrowing
- 253.2K Reduce Debt & Boost Income
- 453.6K Spending & Discounts
- 244.1K Work, Benefits & Business
- 599.1K Mortgages, Homes & Bills
- 177K Life & Family
- 257.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards