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I need some advice!
AquariusStar
Posts: 3 Newbie
in Credit cards
I phoned my credit card company to explain that i am have some financial difficulties. I have just had a baby and am struggling to pay the minimum amount.
I explained this and spoke to a man who was not interested in listening to my situation, all he wanted was a payment from me, i explained that i havent got any money to pay him and he was rude and spoke over me, i asked to speak to the supervisor and he said that he could deal with my situation, after me explaining again that i couldnt afford a payment he again spoke over me so i demanded to speak to the supervisor who then referred me to another department.
I spoke to a women who instantly had an attitude as soon as she came on to the phone, she asked me why i couldnt afford a payment, i again explained my situation and she asked whether i thought about this during my pregnancy, i said no, she then said that it was my own fault because i got pregnant and i should have thought about the consiquences. I at that point got a bit angry and said that i fell pregnant and a termination was out of the question, and she then said again, that it is my fault! I said to her that i cant change the past and im phoning to ask for help today and i think that she was way out of order for saying that and that i would like to speak to someone else as i found her very rude, she then said that she will hang up on me, which is what she should do.
I feel very upset, victimised and embarrassed about this and i was wondering if there was anything i can do
Please help, i feel reluctant to make any payments now
I explained this and spoke to a man who was not interested in listening to my situation, all he wanted was a payment from me, i explained that i havent got any money to pay him and he was rude and spoke over me, i asked to speak to the supervisor and he said that he could deal with my situation, after me explaining again that i couldnt afford a payment he again spoke over me so i demanded to speak to the supervisor who then referred me to another department.
I spoke to a women who instantly had an attitude as soon as she came on to the phone, she asked me why i couldnt afford a payment, i again explained my situation and she asked whether i thought about this during my pregnancy, i said no, she then said that it was my own fault because i got pregnant and i should have thought about the consiquences. I at that point got a bit angry and said that i fell pregnant and a termination was out of the question, and she then said again, that it is my fault! I said to her that i cant change the past and im phoning to ask for help today and i think that she was way out of order for saying that and that i would like to speak to someone else as i found her very rude, she then said that she will hang up on me, which is what she should do.
I feel very upset, victimised and embarrassed about this and i was wondering if there was anything i can do
Please help, i feel reluctant to make any payments now
0
Comments
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You can lodge a complaint with the card companies to begin with - you'll need the date and time of your call and the names of the people you spoke to. I'd call them up now and ask them to send you a copy of the conversation that's recorded for training and quality purposes.
Meanwhile, you should look at http://www.cccs.co.uk/
And look at posting on the DFW board where you'll be able to get specific support while you're helping to sort things out http://forums.moneysavingexpert.com/forumdisplay.html?f=76
Given your change in circumstances, I'd say it's unlikely (but not impossible) that you'll get a card with lower minimum payments to help you out."A child of five could understand this. Fetch me a child of five." - Groucho Marx0 -
That is utterly shocking. Surely the woman on the phone could have suggested the implant or a coil?
What a useful contribution! the lady has been insulted for having a baby and is asking for help and you make a comment like that?! nice!! :mad:
I agree with Cannyjock, I hope you get something sorted, thats disgraceful the way she spoke to you.
Angel 0 -
Thank you for your help.You can lodge a complaint with the card companies to begin with - you'll need the date and time of your call and the names of the people you spoke to. I'd call them up now and ask them to send you a copy of the conversation that's recorded for training and quality purposes.
Meanwhile, you should look at
And look at posting on the DFW board where you'll be able to get specific support while you're helping to sort things out
Given your change in circumstances, I'd say it's unlikely (but not impossible) that you'll get a card with lower minimum payments to help you out.0
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