Welcome to MoneySavingExpert.com's Forums!
THE EASY WAY: All the Forum's best tips go in MoneySavingExpert's weekly E-mail
Plus you'll get all the new guides, deals and loopholes. It's free & spam free
IMPORTANT! This forum isn't moderated.
If you spot a spam, illegal, offensive, racist, libellous post or PM please email abuse@moneysavingexpert.com

  Remember, this is an open forum! Anyone can post so always exercise caution when acting on info.
  Don't post links for personal gain. Except in the referrers section and always declare any interest.
You must Register to post (don't worry it's free)
Reply
Views: 723  
Thread Tools Search this Thread Display Modes
Old 03-11-2009, 5:20 PM   #1
loopy.magic
MoneySaving Convert
 
Join Date: Oct 2009
Post Count: 96
Thanked 28 Times in 24 Posts
Default Virgin Mastercard general rip off or just me?

I have a Virgin Mastercard that for 18 months now has been charging 34.9% interest and if I want to do balance transfers it will cost me 5% transfer fee. Over the past year I've asked them to reduce it twice but they just flatly refuse.

This is completely beyond the interest rates and transfer fees for my other cards. Average Rate for these is 17-18% and the standard transfer fee of 3%.

Is there anyone else out there experiencing this with Virgin cards?

Last edited by loopy.magic; 03-11-2009 at 5:24 PM..
loopy.magic is offline   Reply With Quote Report Post
Old 03-11-2009, 5:36 PM   #2
tazza34k
MoneySaving Newbie
 
Join Date: Oct 2009
Post Count: 3
Thanked 0 Times in 0 Posts
Default

I have a virgin MasterCard been about 2 years I took it out at 0% for 16months , just before my promotional period they sent me 2 letters increasing my APR from 16.9% to 24.9% then to 34.9%.

I opted out of the second hike. ( I was asleep for the 1st hike) there minimum payments was a joke. Last month Interest charged on £6580 was £147 they took a minimum payment from me for £148 so I paid off £1 that month, that was the last straw. I have balance transferred my virgin card to my other cards, and paid off as much as I can now.

I called them yesterday they told me my account would automatically close when the balance reaches Zero, Can't wait.
tazza34k is offline   Reply With Quote Report Post
Old 03-11-2009, 5:39 PM   #3
bigstevex
MoneySaving Stalwart
 
Join Date: Oct 2007
Post Count: 344
Thanked 72 Times in 61 Posts
Default

but if you only pay a pound off the balance each time you'll have that debt for the next 548 years lol!

Its not technically virgins fault aswell its good old MBNA! They are appalling, i got their 9 months no fees 0% bt card and it'll be paid off in full in month 9 lol!
bigstevex is offline   Reply With Quote Report Post
Old 03-11-2009, 8:23 PM   #4
_Andy_
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jan 2006
Location: Hampshire
Post Count: 5,522
Thanked 2,908 Times in 1,981 Posts
Default

Just because they have a higher rate than another card doesn't make it a 'rip off' - simply that they're not, for you, competitive.
Why should they reduce it just because you ask - they're there to make profit.
_Andy_ is online now   Reply With Quote Report Post
Old 03-11-2009, 8:25 PM   #5
jonesMUFCforever
Deliciously Dedicated Doubly Diehard MoneySaving Devotee
 
Join Date: Aug 2004
Post Count: 10,921
Thanked 3,237 Times in 2,610 Posts
Default

To follow on from Andy's post - if your credit rating was A1 then you would be able to get decent rates and balance transfers.
I feel OP has not told us everything about his circumstances here.



What goes around - comes around
give lots and you will always receive lots
jonesMUFCforever is offline   Reply With Quote Report Post
Old 03-11-2009, 8:55 PM   #6
loopy.magic
MoneySaving Convert
 
Join Date: Oct 2009
Post Count: 96
Thanked 28 Times in 24 Posts
Default

Quote:
Originally Posted by _Andy_ View Post
Just because they have a higher rate than another card doesn't make it a 'rip off' - simply that they're not, for you, competitive.
Why should they reduce it just because you ask - they're there to make profit.
It's all objective I guess, but in my opinion 34.9% interest for anything is a rip off.

If you don't ask you don't get. I've asked other credit card companies to reduce rates in the past and sometimes they have obliged. I'd rather ask and be refused then not ask.
loopy.magic is offline   Reply With Quote Report Post
Old 03-11-2009, 8:59 PM   #7
loopy.magic
MoneySaving Convert
 
Join Date: Oct 2009
Post Count: 96
Thanked 28 Times in 24 Posts
Default

Quote:
Originally Posted by jonesMUFCforever View Post
To follow on from Andy's post - if your credit rating was A1 then you would be able to get decent rates and balance transfers.
I feel OP has not told us everything about his circumstances here.
What about my circumstances do you feel I haven't told you that's relevant? my other credit cards have standard interest rates of 19.9%, 17.9% and 14.9%.
loopy.magic is offline   Reply With Quote Report Post
Old 03-11-2009, 9:00 PM   #8
TFD
MoneySaving Stalwart
 
Join Date: Dec 2008
Post Count: 456
Thanked 193 Times in 152 Posts
Default

Quote:
Originally Posted by loopy.magic View Post
What about my circumstances do you feel I haven't told you that's relevant? my other credit cards have standard interest rates of 19.9%, 17.9% and 14.9%.
My credit cards, have, believe it or not, APR's of: 14.9%, 17.9% and 19.9% (oh and 34.9% on Cap One)

My credit rating sucks. I wouldn't expect anything less than 34.9% from MBNA.
TFD is offline   Reply With Quote Report Post
Old 03-11-2009, 10:02 PM   #9
Moggles
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jul 2006
Post Count: 5,775
Thanked 5,801 Times in 2,796 Posts
Default

Standard rates are not fixed, they're variable.

IME, the only foolproof way to keep standard rates down
is to ditch and switch as necessary



People who don't know their rights, don't actually have those rights.
Moggles is offline   Reply With Quote Report Post
Old 04-11-2009, 10:59 AM   #10
BenL
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Sep 2004
Post Count: 2,577
Thanked 1,085 Times in 798 Posts
Default

Quote:
Originally Posted by loopy.magic View Post
I have a Virgin Mastercard that for 18 months now has been charging 34.9% interest and if I want to do balance transfers it will cost me 5% transfer fee. Over the past year I've asked them to reduce it twice but they just flatly refuse.

This is completely beyond the interest rates and transfer fees for my other cards. Average Rate for these is 17-18% and the standard transfer fee of 3%.

Is there anyone else out there experiencing this with Virgin cards?

Just incase there is any confusion - You don't pay MBNA/Virgin 5% extra to move your balance away from them. You pay (or not pay if you get a good deal) any balance transfer fee to your new provider.



I beep for Robins - Beep Beep
& Choo Choo for trains!!
BenL is offline   Reply With Quote Report Post
The Following User Says Thank You to BenL For This Useful Post: Show me >>
Old 04-11-2009, 11:05 AM   #11
alibat
MoneySaving Convert
 
Join Date: Jun 2007
Location: Sheffield
Post Count: 23
Thanked 0 Times in 0 Posts
Default

MBNA have a long history of treating people poorly, doing all they can to keep them in debt forever, hiking APRs and turning extremely nasty if things start to go wrong. They may be the biggest card issuer and have what appears to be the on face of it, some of the best deals on the market. But personally, I wouldn't touch them with a bargepole!



Proud to be dealing with my debts

alibat is offline   Reply With Quote Report Post
Old 04-11-2009, 11:17 AM   #12
dzug1
Fantastically Fervent MoneySaving Super Fan
 
Join Date: May 2008
Post Count: 3,675
Thanked 1,509 Times in 1,278 Posts
Default

Quote:
Originally Posted by loopy.magic View Post
What about my circumstances do you feel I haven't told you that's relevant? my other credit cards have standard interest rates of 19.9%, 17.9% and 14.9%.

Easy then. Use these cards and give up the Virgin one.
dzug1 is online now   Reply With Quote Report Post
The Following User Says Thank You to dzug1 For This Useful Post: Show me >>
Old 04-11-2009, 11:25 AM   #13
ILW
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jan 2009
Post Count: 2,033
Thanked 1,866 Times in 858 Posts
Default

Is it just me that thinks the term "rip off" is a little over used on this forum along with "miss sold"?
ILW is offline   Reply With Quote Report Post
The Following User Says Thank You to ILW For This Useful Post: Show me >>
Old 04-11-2009, 11:36 AM   #14
nomoneytoday
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Feb 2006
Post Count: 2,493
Thanked 1,212 Times in 636 Posts
Default

Quote:
Originally Posted by ILW View Post
Is it just me that thinks the term "rip off" is a little over used on this forum along with "miss sold"?
Only from people who don't read the T&Cs, or don't shop around, expect the companies to offer the best product withour asking or undertaking research first

A 43,699% APR loan may be high, but it's stated on the Keyfacts doc signed when the debt is taken on....
nomoneytoday is offline   Reply With Quote Report Post
Old 04-11-2009, 1:53 PM   #15
loopy.magic
MoneySaving Convert
 
Join Date: Oct 2009
Post Count: 96
Thanked 28 Times in 24 Posts
Default

I did read the t&cs and I do shop around, this is merely a thread to get opinion on Virgin Mastercards. I simply wanted to get peoples views and experiences of Virgin cards and hopefully make other people aware of this, which after all is the point of this forum isn't it?

I'm not stupid or desperate enough to pay 34.9% (I pay the full amount off every month). But for life's little emergencies, where on some months I may not be able to pay the full amount it would be nice to pay a lower rate around 17-19%. As soon as my credit worthiness allows I'll be getting another card and ditching Virgin/MBNA.

Unfortunately my other cards have balances on them at promotional rates which means I can't use them for normal shopping purposes.
loopy.magic is offline   Reply With Quote Report Post
Old 04-11-2009, 2:00 PM   #16
petera74
MoneySaving Convert
 
Join Date: Jan 2007
Post Count: 37
Thanked 12 Times in 11 Posts
Default

They need to be stopped!! Iam in the same boat.

MBNA are the worst at catching people out. They dont send you a letter about the increase they just add the figure on your statement, as a customer you only see the new percentage figure by working it out from the amounts in pounds and pence.

They will try if possible to shed a couple of % but this is the biggest trick in the book. Because they have customer saying yes I will accept 22% instead of 29.9% because the customer think they have a bargin. In fact they have just tricked the customer into agreeing to the 22% figure. Then you are stuck. Do not accept 29.9% or any others other than the original 15.9% on your terms & contitions. They are abusing the variable bit in the tems & conditions, with unfair hikes. Get them to justify why they have increased it so much, do it it writing.

If you can switch the balance do so. But its not that easy at the moment because other lenders don't want new debt.

Hope your ok

Good luck

I have now gone to the FOS with my complaint http://www.financial-ombudsman.org.u...act/index.html

Peter

Last edited by petera74; 04-11-2009 at 2:03 PM..
petera74 is offline   Reply With Quote Report Post
Old 04-11-2009, 2:30 PM   #17
ILW
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jan 2009
Post Count: 2,033
Thanked 1,866 Times in 858 Posts
Default

Quote:
Originally Posted by petera74 View Post
ve now gone to the FOS with my complaint http://www.financial-ombudsman.org.u...act/index.html

Peter
Dont think interest rates fall within the remit of the FOS
ILW is offline   Reply With Quote Report Post
The Following User Says Thank You to ILW For This Useful Post: Show me >>
Old 04-11-2009, 2:38 PM   #18
petera74
MoneySaving Convert
 
Join Date: Jan 2007
Post Count: 37
Thanked 12 Times in 11 Posts
Default

They do, I contacted all of the financial complaint procedures and I ended up getting informed to contact FOS. Although it appears to be lawful to rate jack, it cannot be justified as fair, In my case anyway. So the FOS has the power to get MBNA to act.

My story is very complicated. Put it simply, I was tricked into the web of deceit by MBNA!
petera74 is offline   Reply With Quote Report Post
Old 04-11-2009, 7:21 PM   #19
loopy.magic
MoneySaving Convert
 
Join Date: Oct 2009
Post Count: 96
Thanked 28 Times in 24 Posts
Default

Quote:
Originally Posted by petera74 View Post
They do, I contacted all of the financial complaint procedures and I ended up getting informed to contact FOS. Although it appears to be lawful to rate jack, it cannot be justified as fair, In my case anyway. So the FOS has the power to get MBNA to act.

My story is very complicated. Put it simply, I was tricked into the web of deceit by MBNA!
The Virgin Card originally charged me 17.9%. I think MBNA try to sneak through these horrendous hikes in interest and hope people won't realise how much it will cost them.

Good luck with the FOS complaint, I hope it works out for you, update this thread once you get a reply.
loopy.magic is offline   Reply With Quote Report Post
Old 04-11-2009, 7:30 PM   #20
jonesMUFCforever
Deliciously Dedicated Doubly Diehard MoneySaving Devotee
 
Join Date: Aug 2004
Post Count: 10,921
Thanked 3,237 Times in 2,610 Posts
Default

Quote:
Originally Posted by TFD View Post
My credit cards, have, believe it or not, APR's of: 14.9%, 17.9% and 19.9% (oh and 34.9% on Cap One)

My credit rating sucks. I wouldn't expect anything less than 34.9% from MBNA.
How many cards? What are the limits and balances outstanding?

What is your salary?



What goes around - comes around
give lots and you will always receive lots
jonesMUFCforever is offline   Reply With Quote Report Post
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  


All times are GMT. The time now is 11:40 AM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
 Forum Jump  

Martin's Money Tips

Forum Etiquette
Pls be nice to all MoneySavers. There's no such thing as a stupid question, and even if you disagree courtesy helps.
Take care over copyright. Use excerpts and links rather than copying long text. This site asserts copyright on all comments posted on the board.
   
This website is based on journalistic research. It does not constitute financial advice. Any information should be considered in regard to specific circumstances. All tips are followed at your own risk and should be followed up with your own research . See Full Terms & Conditions and Privacy Policy. ® Martin Lewis and MoneySavingExpert.com. 'Martin Lewis' and 'Money Saving Expert' are registered trademarks belonging to Martin Lewis.