Dell Laptop Help

BERRIGO · 21 February 2009 at 6:00PM

Could someone please help. I have a dell laptop which is running extremely slow, tried AVG, c cleaner, a adware but still no use any ideas anyone??

Browntoa · 21 February 2009 at 6:03PM

Please download Malwarebytes Anti-Malware and save it to your desktop.

Make sure you are connected to the Internet.
Double-click on mbam-setup.exe to install the application.
When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
- Make sure the "Perform Quick Scan" option is selected.
- Then click on the Scan button.
If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
Make sure that everything is checked, and click Remove Selected.
When removal is completed, a log report will open in Notepad.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

BERRIGO · 21 February 2009 at 7:28PM

Thanks for that but still no use

Mike1901 · 21 February 2009 at 7:30PM

Hi Berrigo,

I notice you haven't put the log from the Malwarebytes scan into the post - did the scan not complete successfully?

A few more specifics on exactly what happened would be useful

Browntoa · 21 February 2009 at 9:00PM

the log will tell us what it found

please post it

BERRIGO · 21 February 2009 at 9:52PM

BROWNTOA,Thanks again performed full scan this time and found TROJAN VIRUS, I think thats cracked it !! cheers for your help

Browntoa · 22 February 2009 at 2:34PM

without the log as requested I cannot identify waht is wrong and what further steps to take

Dell Laptop Help

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