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Chargeback?

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Hi
On 29th Jan I paid £4.99 through Paypal for an item on which I was the only bidder.
The item never arrived and nor did the second delivery which the seller said he had sent. A few days ago he said that he would contact Royal Mail to find out what is going on.

So time is rolling on and whilst £4.99 is not going to break the bank I feel that I should be filing a claim.

Can anyone point me in the right direction?

Will this affect my Paypal /Ebay account in any way and will I still be able to bid etc.

Cheers
Crescendo

Comments

  • soolin
    soolin Posts: 74,156 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Watch your timing as you only have 45 days to start the chargeback. You are only allowed to do three chargebacks a year, but this is the only downside, it doesn't make any difference to your accounts otherwise.

    Personally I think your seller has had long enough, start the chargeback now.

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • ACID
    ACID Posts: 1,209 Forumite
    soolin wrote:
    Watch your timing as you only have 45 days to start the chargeback. You are only allowed to do three chargebacks a year, but this is the only downside, it doesn't make any difference to your accounts otherwise.

    Personally I think your seller has had long enough, start the chargeback now.

    Soo

    OK HOW DOES THIS WORK
    an honest seller sold an arcade machien to someone , the seller delivered the machine personally


    when he got back home a chargeback from paypal was doen for the arcade machine and he got hsi mnoney back he also got the sellers arcade machine??

    is that even possible??
  • shelly
    shelly Posts: 6,394 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    ACID wrote:
    OK HOW DOES THIS WORK
    an honest seller sold an arcade machien to someone , the seller delivered the machine personally


    when he got back home a chargeback from paypal was doen for the arcade machine and he got hsi mnoney back he also got the sellers arcade machine??

    is that even possible??



    I'd say its possible because seller can't prove delivery. Paypal want proof of trackable delivery. Personal delivery isn't trackable.
    :heart2: Love isn't finding someone you can live with. It's finding someone you can't live without :heart2:
  • Kimberley
    Kimberley Posts: 14,871 Forumite
    If i were you i'd clear out your PP account before he does the chargeback :)
  • AuctionCUT
    AuctionCUT Posts: 51 Forumite
    If i were you i'd clear out your PP account before he does the chargeback

    1) If you try to withdraw funds to a bank account while a chargeback is filed the transfer will be reversed. Remember it takes about a week for funds to be moved to a bank account.

    2) Even if you do it in time, the paypal account will go into negative balance & paypal will tell you to add funds to the account. If you don't they'll either close the account (unlikely), or come after you for the balance.
    Coming soon....
  • Kimberley
    Kimberley Posts: 14,871 Forumite
    AuctionCUT wrote:

    2) Even if you do it in time, the paypal account will go into negative balance & paypal will tell you to add funds to the account. If you don't they'll either close the account (unlikely), or come after you for the balance.

    Mines in negative, but they won't get their money :rolleyes: If they pass it on to a debt collection agency, i don't know who paypal are :confused: If you look on paypalsucks.com you will see there are loads of people who have been through this and Paypal have been powerless to claim their money back. They have no enforcement rights via the courts
  • AuctionCUT
    AuctionCUT Posts: 51 Forumite
    i don't know who paypal are

    I like it - :D
    Coming soon....
  • soolin
    soolin Posts: 74,156 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    ACID wrote:
    OK HOW DOES THIS WORK
    an honest seller sold an arcade machien to someone , the seller delivered the machine personally


    when he got back home a chargeback from paypal was doen for the arcade machine and he got hsi mnoney back he also got the sellers arcade machine??

    is that even possible??

    Totally possible, any seller that takes paypal on an item that cannot be tracked as delivered is asking for trouble. I like paypal it is my preferred method of payment but I would urge people to always understand what liability they have when using it. Bleugh often posts to various links to various 'anti paypal' sites which are full of stories from people who never read the terms and conditions.

    Paypal are very clear in their rules about chargebacks, so protect yourself:

    https://www.paypal.com/uk/cgi-bin/webscr?cmd=_help-ext&ui_mode=answer&prior_transaction_id=0&action_code=4&answer_id=6894796&leafid=95937&_PPP=511&_PPC=4&_FI=Tracking_Deliveries

    Soo
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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