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Homecare cover being cancelled?
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Popping back to report some more progress with this problem ..
The customer care manager hadn't phoned last week as promised so on Thursday I rang BG - got a phone call back within the hour and turned out she had been away on a training course. She told me the problem was sorted out, the offending entry on my records had been removed and my Homecare wouldn't be cancelled after all. Hooray - common sense finally prevails.
I'm still waiting for written confirmation of this but .. I managed to get her to agree to knock c. £70 of my current year's cover as compensation for being b****red about for the last few weeks.0 -
chrissiesurfergirl123 wrote: »Well this sounds unusual to me. I had my heating on homecare for 17 years with the same boiler until last xmas when the thermocouple failed. For the first time ever the engineer undid the flue and spotted corrosion and promptly cut off my boiler! To cut a very long story short the part required for the flue was no longer available and had not been for years along with many other parts. No-one told me this at the yearly services nor had inspected the flue in all those years of checks. They just took my money for something they were not going to be able to fix.
I too got a quote from them for a new boiler of £3500 from them. No way!!!!!!
Hi guys
Take a look at this item on Ebay search
110325903777
.I realise your not in his area,but he seems reasonable to me.
Try www.mybuilder.com You may want to buy your own boiler.
Some people may also qualify for the Coldbuster or Warmfront govt run schemes in their areas.0 -
Hi there. We have been having a gradual problem with just one radiator downstairs for the past couple of years. The other rads downstairs don't get as hot as the upstairs, but they are sufficiently warm, however the main lounge rad has good heat in the in pipe, warm rad and a cold out pipe. We've been told and quoted for a powerflush by British Gas (robbers) at £695, which i begrudge paying as they cannot guarantee it will work. If we don't have the powerflush, I am told our heating syustem will not be covered under our insurance. We drained our system ourseoves and added a cleaner from a DIY store in the autumn, the water flows freely through the system and is pretty clear (similar to weak orange squash in colour). We've been looking into using Fernox and I'm informed that the best to use is DS-40. I can't seem to find it on websites for the usual DIY stores. Is this something I have to order from the internet or could it have a different code? The rad was changed this weekend and its made no difference, so the problem must be in the pipework, I assume, though it can't be a huge problem, surely???0
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Updating this thread to say that the written confirmation arrived this week that my direct debit has been reduced for Jan to Jul to refund me £66.88.
At last I'm a happy bunny (but still sore about being b****red about!)0
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