Do Tesco still take Sainsburys vouchers? (e.g. £3 off a £30 shop)???

Tesco official policy is that they DO accept Sainsbury, Morrison and Waitrose linked save coupons, ie Spend £30 get £3 off etc,

BUT, either they do not bother to inform all their stores - or the stores management take the deliberate decision NOT to pass the information onto their staff on the cs desk, nor on the tills

I have phoned up head office and had the policy recited word-for-word, but you try and get some bolshey cs or till supervisor to believe you.
I have told them to phone head office - but they come back and say they don't accept them, so I assume they just phone somebody higher up the food chain in their own store.

By the way, head office didn't ask where I lived, or if I had a Sainsburys or Waitrose near by. Their policy is their policy, which just like DTD, some stores and staff chose to deliberately ignore when the mood takes them.

I wish some Tesco employee who knows their onions would explain WHY stores refuse to honour these, when Head office say they should

Coupon-mad wrote: »

It's such a shame that you believed that lie, it's all too common when stores try to find a reason to refuse a voucher. :mad:

Shame on that Tesco store. :mad:

I can only speak personally, and I didn't believe their lies, but it was impossible to get them to accept my coupon, even though I had already gone armed with the knowledge from Tesco HQ.
Till operator said no - so I said Ask your supervisor
Supervisor said no - so I said ask head office
Several minutes later he returned to say No
By which time the queues of impatient fed up customers was growing behind me and poor sa on till was getting near to tears - when it wasn't her fault at all.
I was not loud, aggressive or anything, just kept on asking them to check their facts.
You all know I am right, I knew I was right, I even ended up taking it to CS and having a further debate with them, but they ALL were absolutely adamant that Tescos do not take these vouchers. I told them to phone head office - and they did phone someone, but came back saying NO.

At the end of the day I cannot take the money out of their till.
But they can bare-faced lie to customers day in day out.

On the one hand ( as I said in my earlier post) it could be down to Tesco Gods not sending the information down to stores, BUT, I cannot believe that when I asked them to phone head office they did any more than phone someone within their own store, who just said NO

It took me one phone call to Head office to get the correct policy
Therefore why can cs staff not bother to make the exact same phone call ?

I think this harks back to many cs staff attitude. If they are handing out money to customers, for vouchers or DTD, it feels like it is coming out of their own pocket.
If you have read the Mis-price thread for any length of time you will have read frequent accounts of certain Stores where cs refuse absolutely to give DTD, despite what the blue board says. They come up with every and any excuse possible to deny giving DTD.

Sorry, rant over ( for now) but just fed up that I wasted so much of my valuable time in front of hundreds of customers and got absolutely no-where.
All very well saying send receipt to head office, but some of my shopping was presents, so I need to keep receipt in case need to change size etc.

philldutton wrote: »

Tried to use my Waitrose voucher the other day, but checked at customer service desk before filling my trolley.

Was told that they don't take spend and save vouchers "that are in newspapers" only ones sent to customers in the post.

Couldn't be bothered to argue, they make it up as they go along.

I did exactly the same thing and checked at CS and they said NO also, I stood my ground and mentioned the email that had been sent - they knew nothing about it, demanded to know if I worked for Tesco ( I used the excuse that someone had said on here to use and said that my sister in law worked for Tesco down south) still they were having none of it! think they got bored of me and then sent me to speak to a checkout manager as they thought they might know more ( more than CS:rolleyes: ?????) anyway no problem in the end, the checkout manager said use as many as you want we will honour them all. Totally agree with you though - they definately ALL make it up as they go along:mad:

I just tried to use a £1.50 voucher for John Freida in Tesco in Liverpool and the cashier said i couldn't use it as i hadn't bought the product :-(

Ps: Sorry, wasn't sure where to post this as didn't want to put it on the no discussion board.