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Are BT's termination charges enforceable?
MiM
Posts: 658 Forumite
in Phones & TV
My brother tried to swicth from BT to Virgin.
BT told him it would cost him £100 to leave.
Turns out his wife had agreed to take up a calls package deal, possibly as the result of a sales call.
Does anyone know if this term is enforceable, or can he just give notice to leave and cancel his DD?
Many thanks
BT told him it would cost him £100 to leave.
Turns out his wife had agreed to take up a calls package deal, possibly as the result of a sales call.
Does anyone know if this term is enforceable, or can he just give notice to leave and cancel his DD?
Many thanks
0
Comments
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If the account was in his name, BT should not have acted on his wife's instructions.
I would imagine he can leave but that there are financial penalties for doing so.0 -
Can they charge him even if they shouldn't have acted on his wife's instructions? Seems contradictory.0
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People complain because some companies insist on only talking to the account holder, now people complain the other way... :P
It comes down to if the wife in question is an autherised desicion maker, if she is (and said so) then it stands. If she isnt but said she was then (assuming she passed DPA) she committed fraud.The "Bloodlust" Clique - Morally equal to all. Member 20 -
Thanks Drunkstar. Very helpful.
The issue is that I feel a £100 penalty for leaving your provider is harsh and I wondered if they could enforce it.0 -
I dont know if its enforceable, though I would assume so if she had actually agreed and passed DPA. Though I could easily be wrong (I often am
). The "Bloodlust" Clique - Morally equal to all. Member 20 -
They are normally enforceable and if he cancels his dd,and fails to pay, BT will put the matter in the hands of their debt collectors.
Ofcom have been looking at cancellation charges in general . See: http://www.ofcom.org.uk/consult/condocs/addcharges/faq/#140 -
Thanks jhp, much appreciated, will take a look.0
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