📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

BT Price Increase

Options
clark1982
clark1982 Posts: 245 Forumite
in Phones & TV
:j BT are increasing the charge raised for using 1471 (3). The current fee raised for using the service is 6p, this is raising to 7.5pence. 1471 will still remain free, but using the call return element of the service will have a 7.5p fee riased and the cost of the call.

aviod the fee by noting the number rom 1471 and dialing it direct.

BT Customer service advisor x
The views expressed on this website, be they in text, pictures or sound, are my own personal views. Not those of my employer, its staff or colleagues.
«1

Comments

  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Get a phone with Caller Display, the service is now free, there's a thread about it somewhere.
    That gum you like is coming back in style.
  • pricefighter
    pricefighter Posts: 2,829 Forumite
    penrhyn wrote:
    Get a phone with Caller Display, the service is now free, there's a thread about it somewhere.

    Order BT Privacy at Home which includes free caller display and registers you for TPS by dialling 0800 916 5544 (available 24 hours a day). Automated service.
    PF.
  • donnalou
    donnalou Posts: 498 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Having BT privacy at home doesn't stop you getting charged for 1471 3
  • clark1982
    clark1982 Posts: 245 Forumite
    donnalou wrote:
    Having BT privacy at home doesn't stop you getting charged for 1471 3
    :j

    No it would not stop you being charged for 1471 (3), but on most phones you can check a list of your last calls, if you have caller display. You can often use the call list to dial the number back, this way avoiding having to use 1471 at all.


    BT Advisor x
    The views expressed on this website, be they in text, pictures or sound, are my own personal views. Not those of my employer, its staff or colleagues.
  • pricefighter
    pricefighter Posts: 2,829 Forumite
    donnalou wrote:
    Having BT privacy at home doesn't stop you getting charged for 1471 3

    No it doesnt .

    The fee applies when customers press "3" to return the call to the telephone number of the last caller and worth noting is its charged regardless of whether or not the call is connected. Dialling BT 1471 without using the Call Return will remain a free service."

    I thought it was 6p anyway?
    PF.
  • ginger_nuts
    ginger_nuts Posts: 1,972 Forumite
    I have seen it on my parents bill at 6p ages ago .
  • topherxp
    topherxp Posts: 267 Forumite
    It has been 6p for donkeys, so I don't exactly why the original post said it was going up to 6p.

    Although he is right in that the price is going up, it is going up to 7p. I would need to check when it is going up and it might 7.5p, but will have to wait for when I am back in work.
    If saved £2710 and only spent the interest (Based on a return of 5%), you would have enough money to pay your TV Licence every year. Saving you £7452.50 over a period of 55 years, based on you buying a license from the age of 20 until your 75 at a cost of £135.50.
  • dav_blackpool
    dav_blackpool Posts: 73 Forumite
    topherxp wrote:
    It has been 6p for donkeys, so I don't exactly why the original post said it was going up to 6p.

    Although he is right in that the price is going up, it is going up to 7p. I would need to check when it is going up and it might 7.5p, but will have to wait for when I am back in work.

    7p is a disgrace... well 6p is aswell tbh... so for example:

    you dial 1471 and connect to 01253 123456, goes to BT answer as nobody answers...

    you therefore pay:
    1471 charge = 7p
    Min call charge = 5p (or 5.5p if on Option 1).
    ---

    Total Cost: 13p... for not speaking to anybody...

    its an outrage...

    does anybody know if TalkTalk and other WLR providers add this charge? I haven't seen it anywhere tho tbh.

    David
  • clark1982
    clark1982 Posts: 245 Forumite
    clark1982 wrote:
    :j BT are increasing the charge raised for using 1471 (3). The current fee raised for using the service is 6p, this is raising to 7.5pence. 1471 will still remain free, but using the call return element of the service will have a 7.5p fee riased and the cost of the call.

    aviod the fee by noting the number rom 1471 and dialing it direct.

    BT Customer service advisor x


    sorry edited orginal post as i incorrectly qouted the wrong new price. the new price is 7.5pence per use effective from 1st march
    The views expressed on this website, be they in text, pictures or sound, are my own personal views. Not those of my employer, its staff or colleagues.
  • ginger_nuts
    ginger_nuts Posts: 1,972 Forumite
    can 1471-3 be blocked on an orchid dialler .
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.1K Banking & Borrowing
  • 253.2K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244.1K Work, Benefits & Business
  • 599.1K Mortgages, Homes & Bills
  • 177K Life & Family
  • 257.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture