Tesco Home Phone Overcharging

Last autumn Tesco home phone introduced a new system. My bill doubled and my usual itemized list was missing. After a week of phone calls they admitted their new system hadn't allowed free calls; I'd been charged for all calls to other Tesco home phone users and all directory calls (also free). I had a letter saying I'd be creditted with the overcharge in my next bill. Next bill - no refund, nor with the next, etc. I phoned, emailed and wrote and finally threatened to take action. Miraculously I had a phone call and an amount averaging the overcharge was agreed and has now been applied to my account. A family member has also had to nag them to get an averaged refund. Neither refund was calculated accurately or correctly; just averaged between the usual charge and the charge for that period. So be warned, if you were a Tesco home phone user in September, October 2006 you were overcharged. When you get a refund have a drink on me.:beer: