graphics problem on new system

techmob · 5 February 2007 at 4:51PM

System specs

Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
Radeon X1600 Series
1gb corsair 6400 ram
320gb sata2
19" samsung syncmaster 940w

it is a new build and is running fine except for this one issue with the graphics, it does not matter which driver i use, even on a clean install, and i have formatted since to see if it was the installation and it wasn't, i have cleaned drivers and installed new ones etc

the problem is i get green verticle lines flash up on the screen for a split second, when i open certain windows, for example if i load dxdiag from run, the box that pops open produces the flash of those green lines, for a split second.. blink and you miss it - i have since resolved that particular instance by disabling agp texture acceleration, as i am using a pci-e card anyway, for some reason this has stopped that from doing it

if i goto a folder that has an mpeg file in, and set the folder to thumbail view, so it shows a preview of the file, i get the green lines flashing on the screen for 5 seconds, and yes i have counted, it is 5 seconds everytime, its really annoying

it happens when i am moving from different windows/box's

now to the more stranger part, if i have a session on remote assistance open to show my friend the problem, it doesn't do it (this could be a classic case of the computer making me out to be a liar) but i swear for some reason, there is something that stops it from happening, if i am not in a remote assistance session, it will do it 100% of the time guaranteed

now a similar thing happens with media player, if i have media player open, say for example i am watching a film, this problem does not happen,but as soon as i close media player and do the thumbail thing to test, it does it again

now i am not sure if i have a faulty graphics card, as again and i can stop this problem from happening if i turn down hardware acceleration for my graphics card and stick it half way

"disable all direct draw and direct3d accelerations , as well as all cursor and advanced drawing accelerations, use this setting to correct severe problems with directx accelerated applications"

it all works fine then, but one slight problem, i cannot view video or do anything 3d related bah!

if i do not have a video driver installed and xp use's it's generic driver, i do not have the problem

but like i said, i have cleaned installed xp, have installed different drivers, completly removed old drivers before installing new ones, this means removing them from the system32 folder, system32/drivers and removing any reference to them

i have ran 3d mark 06 to test the card to see if it falls over, it didn't but i got a score of

2181 3d marks

sm2.0 score - 754
HDR/SM3.0 score - 826
CPU score - 2125

now i do not know if this is any good for my card or not, but i did notice the tests were running at a very low FPS from 1-10 on all tests

if anyone knows if thats a good or poor score for my card+ system then please let me know

other than the above, i am loving me new system, but this annoying problem is niggling at me, and i am debating sending the card back as faulty, but i really do not know if it is, and the other computer in my house is an agp system so i cannot swap a card to test it out, so i am kind of in limbo with that

sorry for the long read, but it really is a strange problem and i could do with a different opinion on this matter

it has left me puzzled

many thanks

GoofyGAT · 5 February 2007 at 5:16PM

So you're saying you tried previous ATI drivers* & it hasn't worked? G

*these are for XP, btw

techmob · 5 February 2007 at 11:51PM

GoofyGAT wrote:

So you're saying you tried previous ATI drivers* & it hasn't worked? G

*these are for XP, btw

yea, i have tried previous drivers with no luck

6.10 i tried

thanks

epz_2 · 6 February 2007 at 2:28AM

what about vesa drivers the standard ones before you install ati's, if you are up to it what about a linux install or even a live cd that allows ati binary drivers, if it turns up on a different os its a gpu issue.

if you can still return it i would try though more because x1600s arent exacly good value with higher spec nvidias and atis being affordable now.

tracknfield · 6 February 2007 at 3:03AM

1-10 fps is very very low. Have you checked the cable (guessing it's dvi)?
Have you tried putting it on 16bit instead of 32bit?

techmob · 6 February 2007 at 9:18AM

i have installed the k lite codec which has stopped the thumbnails of the mpeg folder to flicker

but i still get the green lines when i am accessing the mpeg file or windvr for example

i have not yet tried a different OS, but to be honest, i really can't be bothered, but if i really have to then i might dual boot when my new hardrive comes, might stick vista on it and see if it does it then

p.s i have tried 16bit mode, and it's no different and yes it is a dvi cable, and it didn't do it on my other system

GoofyGAT · 6 February 2007 at 5:20PM

techmob, what have you decided to do? I would contact ATI support about the issue, & if they can't help return the card for a replacement. Good luck, G

techmob · 6 February 2007 at 5:51PM

GoofyGAT wrote:

techmob, what have you decided to do? I would contact ATI support about the issue, & if they can't help return the card for a replacement. Good luck, G

i am not sure what i am doing yet

i install half life 2 today turned on Anti-Aliasing and had everything on full detail, and the game ran fine and smooth

so i guess the card isn't faulty?

although i get a glitch that is really weird as explained in the first post

my next step is to get me new hardrive and install vista to it, so i dual boot leaving xp intact

if the problem is not on vista then i guess its an issue with the configuration with xp

if it is the same on vista, well i am not anymore wiser, even if it doesn't do it on vista i still won't know the cause

i do suspect it to be the graphics card though, for whatever reason

not sure if ebuyer would class that as a fault, as it plays games, videos and normal 3d applications, it just has a weird glitch which is kind of hard to explain and if it is triggered by a config issue with my system then ebuyer will not get that same problem, and i will get billed for restocking fee or whatever they have in their terms and conditions

i have contacted ATI, submitted a ticket as i couldn't find a uk contact number for their technical support department

i got an automated response from there system regarding the type of problem i submitted and that didn't help

so i have re submitted the open ticket and it has been two days without a representatives reply

p.s it seems ati do not offer telephone support to the uk, does anyone know a uk number for ATI technical support

thanks

GoofyGAT · 6 February 2007 at 6:01PM

Thanks for replying. Is this any help Telephone Technical Support? G

techmob · 6 February 2007 at 6:08PM

GoofyGAT wrote:

Thanks for replying. Is this any help Telephone Technical Support? G

Hi,

it says no results found

GoofyGAT · 6 February 2007 at 6:34PM

If you click on the ATI support link then on 'Telephone Contact a Customer Care Representative by telephone', it eventually gives you something that looks like this (click to enlarge):

G

graphics problem on new system

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