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cant sign in btinternet email - says invalid email?

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have rung bt, will do again if needed, can connect under same mail fine, but when i go to the yahoo mail, it just says invalid email? any ideas? they even changed the password but that wont work either
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  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    bs0u0128 wrote: »
    have rung bt, will do again if needed, can connect under same mail fine, but when i go to the yahoo mail, it just says invalid email? any ideas? they even changed the password but that wont work either

    It's not clear from your post exactly what your problem is. Can you log in here?
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • Well its not the website as I can log in ok.

    you havent spelled it incorrectly and your cookies ect are picking up the wrong email address? have you typed your email without using the drop down boxes ect?
    "Well, that sounds like a pretty good deal. But I think I got a better one. How about I give you the finger, and you give me my phone call"
    "There is no spoon
    "

    ~~MSE BSC member #172~~
  • This happened to my mum! She ended up having to set up a new account, in the interim. It had somehow got 'stuck' according to BT! Only trouble is I can't tell you how they resolved it which is not much use, but they did eventually resolve it. She is away at the moment, otherwise I would ask her!
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Clear the cookies and try again. This just happened with me on ebay (First time ever ~ arnt computers weird!)
    :idea:
  • spelt 100% right, all in lowercase, internet works totally fine in terms of connecting, just wont login to the yahoo mail, ive never got into my inbox yet!
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    You did not answer the question in post #2. Where are you trying to log in?
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • ive tried btinternet.com when it redirects, the tab button on the yahoo toolbar that says mail and the bt sign, and login.yahoo.com
  • after an hour of customer service, still nothing ! any ideas or hope
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Just a thought. When did you last use it? Its just that yahoo do shut accounts down after a period of time if unused.
    If thats fine then can you explain in detail what happens?
    :idea:
  • aycor
    aycor Posts: 277 Forumite
    Part of the Furniture Combo Breaker
    I have had problems because of Internet Explorer 8 beta is experimental and it some how stopped various things working even anti virus I have had to remove it and download Internet Explorer 7 and this resolved the problems.
    good luck
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