warning for any one who has the barclays monthly saver - check your statement

KTF · 22 June 2009 at 9:57PM

Out of interest, what sort of interest should be earned on 7.75% v 6% assuming the full £250 went in every month.

anna42hmr · 23 July 2009 at 6:27AM

still had no response from barclays, just letters every so often advisning looking into it!!!

Biggles · 23 July 2009 at 8:36AM

anna42hmr wrote: »

if you want to be able to see this account online, but dont have/want the current account you can open a barclays e saver reward account which gets online access and apparently ties the accounts together so you will be able to see this one online

I do have online access but the rate applicable isn't shown on the online statement.

gadzooks · 23 July 2009 at 9:32AM

hi Guys.. just a quickie re Barclays contact no 0845 603 0845 ,the alternative for this is 01452 628991 see saynoto0870.com

SnowMan · 23 July 2009 at 8:28PM

anna42hmr wrote: »

still had no response from barclays, just letters every so often advisning looking into it!!!

I would suggest you put in a complaint to the Financial Ombudsman.

Normally the bank have 8 weeks to try and sort things before you can go the Ombudsman. But as it seems it is 8 weeks since you complained you are free to go them without giving the bank any further opportunity to resolve things.

Alternatively give Barclays one last chance, making it clear that 8 weeks is up and you will go to the Ombudsman if they don't sort it on the spot.

Good luck

anna42hmr · 29 July 2009 at 8:08AM

thanks

i have sent the FOS forms in the post Monday morning. TBH dont think the FOS will do much, but at least Barclays getting a referral sheet from them may actually spark some action from them to start looking into the issue. Sent the papers more on princle now than anything else, as i am just fed up with no contact, no updates and no response whenever I call them to chase. Has exceeded the 8 week period now so FOS should accept it.

tried calling the other number suggested on here for Barclays, but whenever i do just rings out.

anna42hmr · 13 August 2009 at 10:09AM

i have still not had any update from barclays, called again today for an update but still no new information, by sound of it, no investigation has been started on this!!! barclays complaint system seems really bad. just hope the fos send the papers to barclays asap (though even they have stated that they have a backlog and can be 6-8 months!)

iblametheparents · 13 August 2009 at 9:56PM

Have you calculated from the interest received each month whether you are receiving the 7.75% or 6% - I have not seen any cases of people being charged the wrong rate of interest. It may have been a misprint on your statement.

anna42hmr · 14 August 2009 at 2:01PM

Kneale wrote: »

Have you calculated from the interest received each month whether you are receiving the 7.75% or 6% - I have not seen any cases of people being charged the wrong rate of interest. It may have been a misprint on your statement.

yeah i had someone check it for me and was definatly at their lower rate, also when i telephonedbarclays they told me that their system showed that it had been dropped as well (hense they initiallly argued that it was dropped when they changed it to the lower rate in december/january sometime, which i managed to prove it wasnt and even if it had been its a fixed rate account so should not be changed) . also subsequent statements have also shown the lower rate also, not had this months yet though

anna42hmr · 8 September 2009 at 8:40AM

the complaint has apparently now gone to their head office to deal with and the fos have advised me they have asked for the papers from barclays so fingers crossed for some progress!

warning for any one who has the barclays monthly saver - check your statement

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