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* Final bill on a prepayment meter? *
CharleneUK
Posts: 3,206 Forumite
in Energy
Hi there, I wonder if anyone has had a similar experience? 
I've been with Scottish power almost two years on prepayment and have recently switched over the EDF energy.
Today I receive a final bill of £283! :eek::eek: So I call Scottish Power and we do a meter reading over the phone. The guy says all the readings have been estimated and when we went through it, he said the last ones were highly over estimated and I will receive a revised bill.
I can't quite understand why I'm getting any bill in the first place since it's prepayment?!! I know this may sound stupid to some, but I have never received a bill from anyone and I've switched quite a bit over the 7 years I've been at this property!
I've been with Scottish power almost two years on prepayment and have recently switched over the EDF energy.
Today I receive a final bill of £283! :eek::eek: So I call Scottish Power and we do a meter reading over the phone. The guy says all the readings have been estimated and when we went through it, he said the last ones were highly over estimated and I will receive a revised bill.
I can't quite understand why I'm getting any bill in the first place since it's prepayment?!! I know this may sound stupid to some, but I have never received a bill from anyone and I've switched quite a bit over the 7 years I've been at this property!
"I did then, what I knew then. And when I knew better, I did better"
0
Comments
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The term 'pre-payment' is misleading. You still pay for the gas/electricity you use at the current tariff. If your pre-payment meter isn't set to exactly the correct tariff you will run up a debit balance(or in days of falling prices - a credit balance.)Usually that debit balance is recovered by re-setting the meter, sometimes it is written off, but if you change supplier they will get the money from you.0
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Some companies will write off the balance if your prepayment meter isn't set correctly. Scottish Power isn't one of those I'm afraid.0
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I see! Oh my word. I'm going to read my EDF booklet from cover to cover to ensure this doesn't happen again
"I did then, what I knew then. And when I knew better, I did better"0 -
To my knowledge EDF don't backcharge for an incorrect tariff on a prepayment meter.
The companies that do backcharge are nPower, Scottish Power and Powergen. The one's that don't are EDF, Scottish and Southern and British Gas. I would also expect Ebico don't, although I'm not sure.0
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