Abbey Zero Card - How long did you wait?

beatlestones · 22 January 2009 at 10:04AM

I have a small amount of debt outstanding which I have sitting in the form of a loan at the moment. The debt is now of small enough size (around £3.5k), and I have enough in savings, to move it entirely onto a 0% card - and pay the balance off within 3 or 4 months.

So... initially I go to Halifax, I apply online, get the instant approval and am told the application will be with me within the next 4 working days - sure enough I get home from work the following day and its there.

The next day I read up about Abbey Zero card, which I hadn't heard of before - and think the 0% fee on BTs is a must (would save me about £90!). So I call up and apply on the phone (as other than going to a branch this is the only way I'm aware you can apply).

Again, I'm approved there and then and they tell me the credit limit. I'm then imformed that the application will be in the post straight away.

Its now almost a week, I called and have been told that they haven't even CREATED the pack to put it in the post?!?! Apparently 'applying on the telephone is the slowest way of doing it, we have to manually put your applicaiton pack together'. <- Sorry, what? I would imagine that regardless of how you applied the T&Cs are the same, and they are printed from a template - likewise I'll be suprised if the application form itself is anything other than generic. How the hell can it take that long to post out some documents?! They already did the credit check on the phone and gave me approval.

So, anyone with an Abbey Zero card - how long did it take you to get your forms?

betti911 · 22 April 2009 at 10:52PM

This happened to me when I applied online and phoned up several weeks later after hearing nothing from Abbey, After Abbey told me that they had no record of my application, despite me quoting them the reference number the internet application had provided me, I then went into the branch to make a further application. I ended up with 2 abbey cards a few weeks later... one not even being an Abbey Zero. It was a nightmare!

I would advise going to the branch as the branch staff were v helpful although be warned the credit card team themselves are awful to deal with!

Simon_Preston · 22 April 2009 at 11:11PM

I applied almost 2 weeks ago. Didn't get an instant aproval but have yet to hear diddly squat.

betti911 · 22 April 2009 at 11:14PM

I'd chase them up by telephone Simon as they are v disorganised and won't phone you. It may be, like me, that they didn't ever process your application.

exel1966 · 23 April 2009 at 9:45AM

Wonder why this old thread was ressurrected ?

Simon_Preston wrote: »

I applied almost 2 weeks ago. Didn't get an instant aproval but have yet to hear diddly squat.

How did you manage to apply for a card that was withdrawn about 2-3 months ago ? Maybe that's why you heard nothing

I'm guessing here, but was it this one ?

ShAbbey are known for their shambolic service. I'd give them a call if I were you.

Innocent_Guy · 23 April 2009 at 9:57AM

Steer clear from Abbey, they are useless

Simon_Preston · 23 April 2009 at 7:05PM

Yeah thats the one. I just knew I'd applied for an Abbey one.

Simon_Preston · 27 April 2009 at 9:50AM

Still nothing. Think its time I gave them a call. Anyone got a none 0870/0845 number to hand?

Innocent_Guy · 27 April 2009 at 9:54AM

Simon_Preston wrote: »

Still nothing. Think its time I gave them a call. Anyone got a none 0870/0845 number to hand?

https://www.saynoto0870.com

Simon_Preston · 27 April 2009 at 9:59AM

Tried that. Came up with nothing. Gave em a call anyway, they have no record of my application. :rolleyes:
Asked if I wanted to be put through to apply for one now and I decided to leave it.

Innocent_Guy · 27 April 2009 at 9:59AM

Simon_Preston wrote: »

Tried that. Came up with nothing. Gave em a call anyway, they have no record of my application. :rolleyes:
Asked if I wanted to be put through to apply for one now and I decided to leave it.

They are absolute idiots...........

Abbey Zero Card - How long did you wait?

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