Mis-sold Premium Economy flight
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terriandaaron wrote: »seriously...am i the only one her who thinks this is a bit low.......
The op booked what she thought was a premium ticket, it should have been honoured...she paid 150 more in the first instance and it should at least reflect that, and then i would be wanting an upgrade free next time too, if i thought id booked premimum and got to the airport and then didnt get it id be very cross...whatever the reason!!
The OP may have thought they had a PE ticket but in reality they hadnt and had not paid the going rate for a PE ticket, a mistake was made yes but not to warrant what you are asking0 -
The OP may have thought they had a PE ticket but in reality they hadnt and had not paid the going rate for a PE ticket, a mistake was made yes but not to warrant what you are asking
A few years back we bought some Upper Class return tickets to somewhere in the US (LA I think) we paid a mysteriously low price and to be honest knew full well there must have been a mistake.
In any case, about a week later I got a call from VS saying that the price was wrong and we could either pay the correct price or get a full refund.
It turns out we'd paid more than Economy but not as much as Premium Economy. Nothing was offered in it's place just a simple take it or leave it.
Needless to say we cancelled and then rebooked at a saving.
Point being the fact the OP has been offered anything is better than what other airlines and indeed Virgin themselves did for us or would do in this instance.0 -
Lets cut to the quick. You know you only paid for an economy ticket. When you saw the obvious mistake on the paperwork you decided to play dumb and see if you could blag an upgrade at the airport. (why else would you not contact the agent and mention the mistake) When this didn't work you went the other route of complaining to the agent.
You are not going to get a free upgrade from VS, it ain't gonna happen.
I think the agent is being quite fair, they coud have said sorry for the mistake and left you to go through the countless emails with their CS department to see if you would give up, but straight away (it seems) they offered you £100 credit on a future flight. It's up to you to decide if hand on heart you really thought you were going to get a PE seat when they are hundreds more than an economy seat, and I mean as an example a Y seat could be £600 and a PE £1,500.
Me, I would accept that I had tried it on and it didn't work.The common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.0 -
Back in March I had to go on a work trip to the states
As it was a "work" trip I assume you didn't pay for it ? so accept the £100 credit and use it on a personal holiday flight and you are quids in.Totally Debt Free & Mortgage Free Semi retired and happy0 -
Ive seen BA PE seats for only £40 more than economy LHR to BOM0
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And your point is?budgetflyer wrote: »Ive seen BA PE seats for only £40 more than economy LHR to BOM
And please don't say it is relevantThe common law of business balance prohibits paying a little and getting a lot. If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better.0
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