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DMP & Mutual Support Thread - Part 10

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  • Jono987
    Jono987 Posts: 185 Forumite
    Seventh Anniversary 100 Posts
    Hey everyone, just when i was starting to worry less i get some letters from the halifax :(

    First letter was from stepchange to say halifax mastercard had rejected my payment plan. I phoned halifax who said it might be because step change are offering them more than the min payment so they wont accept a plan with this in mind. Ok i thought thats not too bad.

    Second letter today from the halifax, saying they have accepted my reduced payment plan but it also said interest will continue to be charged and that ill actually pay more interest because im not paying the required payment every month. The way this letter was worded insinuated the payment plan was between me and halifax, there was no mention of stepchange. I rang stepchange who said this might just be a default letter that the halifax send out so not to worry.

    I then rang halifax, the women on the phone didnt seem to understand what stepchange was, althought she had my budget infront of her which stepchange had sent :mad: I told her i wouldnt be paying the loan but step change would be. She said interest will continue to be charged and if i could just make the normal payments i wouldnt have to bother with the payment plan. Again i said the plan is with stepchange and they are giving halifax all i can afford. She said interest will continue to be charged and thats that basically :(

    What should i do now just leave it and hope for the best? The letter said they will accept the reduced payments for 6 months, but this means increased interest for 6 months so im hardly going to pay any off :(

    Sorry for the long post!
  • Puzzcat
    Puzzcat Posts: 4,200 Forumite
    Hi ploppy,
    Yes you can pay online if you still have access to the accounts. I just sent cheques from my new account t but I guess you don't have one of them yet! Or postal orders but they charge I believe.
    The beginning is like limbo land but it will settle. The creditors will give sc the up to date figures so don't worry about that!
    And yes hang on to your overtime, sc do not recommend using this as it isn't guaranteed income each month.
    I also kept a notebook and wrote down everything so it was all in one place.
    Now go and relax!
    Puzz.x
    Christmas 2020 £109
    I love my dmp started in Nov 13 with SC. Self Managed 2016 57% done
    £60062/25384.84 - 13222.60k UE

    MY DIARY
    http://forums.moneysavingexpert.com/showthread.php?t=4768685
  • Ellieseleven
    Ellieseleven Posts: 2,118 Forumite
    1,000 Posts Combo Breaker Debt-free and Proud!
    Quick update from me...I have just done my yearly review with Stepchange online. No major changes to our situation and our income and outgoings are around the same. Our payment has gone up by £4 per month but that brings our DFD 1 whole month closer;)

    I am determined to complete this DMP in 2016 as it sounds so much better than 2017. I want to be able to say "I will be debt-free next year" (even if it is the end of 2016).

    Good luck to all the newbies on here. Keep going, you can do it, even if it feels a bit of a rollercoaster at the beginning it will settle down.

    Take care
    Ellie xx
  • FuzzyDF
    FuzzyDF Posts: 147 Forumite
    Hi Sazzie,

    I am so sorry if I sound silly I am just so worried.

    Don't apologise, you are definitely not silly and try not to worry.

    Exactly 6 months ago I was about to set out on my DMP journey with SC. I was anxious beyond belief. I thought the bailiffs would come knocking, I thought debt collectors would come round and demand that I hand over cash (didn't have any to hand over). Then, I found this board and all of the lovely people on here gave me SO much support and advice. I had so many questions and each one was answered sympathetically with a bit of humour.

    In the beginning I had a few calls from the catalogue company, they were a bit grouchy so I simply changed my phone number. As easy as that.

    All of my creditors froze interest (even BC :eek:) and I've paid off £3K.

    For the first time in decades I am in the black at the end of the month and I sleep soundly at night with hardly any money worries.

    Ask away if you have any more questions - this is the nicest board on the forum :)
    LBM 2 June 2014
  • January2015
    January2015 Posts: 2,369 Forumite
    Eighth Anniversary 1,000 Posts Combo Breaker
    Sazzie23 wrote: »
    Hi Jan15

    I went back through my emails and the one I received with DMP pack attached was this

    Dear Sazzie

    Your Debt Management Plan

    Your client reference number: 1xxxxxxx

    Attached to this email is all the information you need to set up your Debt Management Plan (DMP).

    Your client reference number is 1xxxxxxx you'll need to provide this each time you call. Your monthly DMP payment is xxx

    If you have any questions about how to set up your DMP, please call us on 08442 641 917 or you can email us at [EMAIL="dmp@stepchange.org"]dmp@stepchange.org[/EMAIL] and we'll guide you through the process. We're open Monday to Friday 8.00am to 6.00pm.


    Vikki Brownridge
    Head of Debt Advice

    Did you get that one ? Check your spam if not and if still not go online again and enter your DMP ref and see what the system says.

    I didn't get that email, and still no pack in the post today, so I phoned StepChange. My application was stuck in their web system not doing anything - oops. Anyway, they have emailed it to me tonight so full steam ahead this weekend sorting everything out:T

    Is it wrong to be thinking about going up to our overdraft limit before stopping using our original current account. I was thinking of taking some of the 'overdraft' and putting it aside towards our emergency fund....does make me feel somewhat guilty though but I have put on StepChange info the full limit of the overdraft for that debt:o
    DFW Nerd No. 1484 LBM 07/01/15 Debt was £95k :eek: Now debt free and happy :j
  • Is it wrong to be thinking about going up to our overdraft limit before stopping using our original current account. I was thinking of taking some of the 'overdraft' and putting it aside towards our emergency fund....does make me feel somewhat guilty though but I have put on StepChange info the full limit of the overdraft for that debt:o


    Sounds like a great idea to me, get it sorted ASAP :D

    For all the new DMPers who are currently in full panic mode, please don't forget that the start of a DMP is a real emotional rollercoaster and the first few weeks can be tough.

    Prepare yourself that your debt can go up a little at first. It's hard to accept but it all generally settles down after this.

    Have a script ready for unwanted phone calls, "Hello I am in a DMP with ******, they are authorised to represent me, my reference number is XXXXXXXX". If you feel like you can't even face this, put the answering machine on or unplug the phone or turn the sound off.

    There is no question that is too daft to ask. If there is, I probably asked it more than once!

    This time 3 years ago, I was exactly where you are now. Within 8 weeks I was on my way and never looked back and it's all down to the support of this thread. This thread is here to help, advise and support you.

    I did it, you can do it. We will hold your hand all the way.

    TTFTM x
    LBM 10/1/12 ~ DFW Start 6/2/12: £82,344 ~ Now Zero
    :staradmin:starmod::staradmin Debt free 17th April 2015 :staradmin:starmod::staradmin
    Eternal thanks to the DMP & Mutual Support (no.439) and Payment a Day Threads
    Mortgage free 3rd July 2014 - Grateful thanks to the 2013/14 MFW threads
    "Debt is normal. Be weird!" Dave Ramsey
    Proud to have dealt with our debt :)
  • January2015
    January2015 Posts: 2,369 Forumite
    Eighth Anniversary 1,000 Posts Combo Breaker
    Thank you TTFM for those inspirational words :)

    I am having my first real wobble tonight now I've got the pack. Strange as I have been so impatient for it to arrive. I am panicking that I haven't built up an emergency fund and am thinking I won't send the activate pack email off until I'm sure the salaries go into the new account and until I've accumulated just a bit more emergency fund.

    If I send off the activate DMP email this weekend how long will it be before they collect the first direct debit...just wondering if I have any time to put any funds aside before that happens, because life will be quite tight after that.
    DFW Nerd No. 1484 LBM 07/01/15 Debt was £95k :eek: Now debt free and happy :j
  • Puzzcat
    Puzzcat Posts: 4,200 Forumite
    Thank you TTFM for those inspirational words :)

    I am having my first real wobble tonight now I've got the pack. Strange as I have been so impatient for it to arrive. I am panicking that I haven't built up an emergency fund and am thinking I won't send the activate pack email off until I'm sure the salaries go into the new account and until I've accumulated just a bit more emergency fund.

    If I send off the activate DMP email this weekend how long will it be before they collect the first direct debit...just wondering if I have any time to put any funds aside before that happens, because life will be quite tight after that.

    It is up to you, if you want the dmp to start in March rather than Feb then let sc know. You will need to send token payments £1 is fine to all creditors in the interim. An emergency fund is a necessity.
    Puzz.x
    Christmas 2020 £109
    I love my dmp started in Nov 13 with SC. Self Managed 2016 57% done
    £60062/25384.84 - 13222.60k UE

    MY DIARY
    http://forums.moneysavingexpert.com/showthread.php?t=4768685
  • January2015
    January2015 Posts: 2,369 Forumite
    Eighth Anniversary 1,000 Posts Combo Breaker
    Puzzcat wrote: »
    It is up to you, if you want the dmp to start in March rather than Feb then let sc know. You will need to send token payments £1 is fine to all creditors in the interim. An emergency fund is a necessity.
    Puzz.x

    Do I tell StepChange why I want to delay the start date?

    I've cancelled all the direct debits from the original current account and although we each have a personal loan with this bank we have both requested a payment holiday so that no funds will be called for until mid Feb. We did this just to be sure that if our salaries went to this account in error we would have half a chance of getting the money out quickly.

    Thanks for all your help and advice - this would be a total nightmare without this forum.
    DFW Nerd No. 1484 LBM 07/01/15 Debt was £95k :eek: Now debt free and happy :j
  • Sazzie23
    Sazzie23 Posts: 2,634 Forumite
    Ninth Anniversary 1,000 Posts Combo Breaker Post of the Month
    edited 23 January 2015 at 7:36AM
    Morning all

    Newbie message

    I know there is a lot of activity on the thread at the moment, many newbies who are posting, and quite a few lurkers at a guess (that's ok, we don't mind, one day you'll feel up to posting and smile about how worried you were). ;)

    I agree with what's been posted already busy the regulars, and I think all the queries have been answered.

    So general Newbie Advice,:D setting up and starting out is probably to most difficult time you will face in your DMP, so don't panic if it all seems scary and too much :eek:. Facing up to the fact you can no longer pay your debts is a massive step :o and very confronting for many people, this is life changing stuff so worrying is absolutely normal. :sad:

    Now you've done the horrid thing of adding it all up (often a shock) you've worked out (with SC or whoever) how much you can pay back, that's the crucial bit done, just a matter of getting the paperwork sorted.

    Despite SC being the largest debt charity, some call centre people know nothing about them, that's ok, they are just ignorant, don't let it worry you.
    All debt collection sections know about SC, some are better equipped to deal with it than others. Often the people at the front end that you speak to know nothing about how the system works, remember you do, you are better equipped than them, don't let them scare you.

    It doesn't matter if you choose to DIY DMP or SC, the plan is the same, you are paying them what you can afford and they can't have anything else. They 'reject' the plan, tough luck, keep paying it just the same, they'll get with the programme at some point.

    Some creditors will let you know they have accepted, some will just accept it and show something on the statement, some will not say anything but just stop or reduce your interest, HBOS and BC will probably still charge you interest in some form, don't panic over it, it extends your DFD but there are things you can do, start on page 1 of the thread when you have a spare few hours and then decide what to do.

    Overtime and non regular bonus payments, no you don't have to declare these, and you can choose to save them to your emergency fund, make some extra repayments to reduce your DFD, save up for F&f payments when you get enough, or even....shhhh ...spend them on a little treat but don't tell anyone. Most people go for a combination of the above, all depends on your priorities.

    When you start out and your DFD is generally 4-10 years away, you think, I want to pay as much as I can straight away so the creditors think I'm doing my best. Actually I don't think they care much, as long as you keep in touch and keep paying what you agree - so don't cut your budget so fine that you are having 4 years of hell instead of 6 years in moderate comfort. I'm not saying do your shopping at M&S, and have 4 holidays a year, but just leave yourself the option of buying a cake at birthday time, a new pair of shoes for DD and maybe a very cheap caravan break once a year. :)

    Default letters are good, they look scary :eek: but they mean the creditor is actually looking at what you pay and putting your account into limbo. If your account goes to a DcA this is usually good and they are mainly not the scary people you see on the Tv, :cool: they have all been very reasonable, and just want you to keep in touch and keep paying.

    There will be wobble times,:( if you have to reduce a payment, when a creditor starts grumbling :mad: or just because DFD seems a long way off, but we've all done it, you come here log on and we'll all get throu it together.

    If you are having trouble with creditors, :mad:eg Lloyds troubles BDF, when they shift to a DcA I'd continue to pay, the payments seem to get to where they should eventually, but if you are worried, send a recorded delivery letter to the collections team at the creditor, quoting your account number and SC ref and saying this is what is happening, these are the payments that have been made, please make your sure your accounts are up to date and let ask them to reply to you in writing so you have confirmation. It does take several months for an account to get over from creditor to DcA and often the information is limited but it's just like the original set up and the DcA will let you know to change the payments in SC, and you can just log in and do it. :D

    I hope this helps, there are lots of scenarios I haven't covered, but in the main it's grit your teeth, keep plodding through and it will all settle down.

    One day soon, you will be able to say like Ellie :) I will be debt free next year :j:j
    Debt -it's a fight that I'm winning, dealing with debt one day at a time.
    Estimated DFD August 2018 - 2031 - now 2027 :T

    Guide dog Tess, missing Scotland 2 years

    DMP support no438.
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