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TC messed up my claim
AG47
Posts: 1,618 Forumite
I messed up. We had a change in situation my wife started working I tried ringing up to tell TC. On hold for ages kept getting cut off. We kept trying to get through to someone we did not know how to get through to someone.
In the end after many different calls I thought someone said OK you can have a new form sent out to you. It took ages, weeks went by.
So we filled it all in, sent it off with new details.
Now all payments have stopped. No child tax credit or working tax credit at all for weeks and weeks.
Things are getting hard for us, we only have a small amount of earnings, itsnot enough to live on. we are slipping further and further into debt. the debt is now in the several thousands.
I keep ringing up Tax credit helpline, it takes so long every time. Then they just say, it says here you made a new claim I say I just did what I was told, I was claiming before all it was was my wife started working I did not think that was a new claim.
Last time I rang up someone said my case has been reffered to a specialist team. Another time someone said there were some mistakes on the claim form.
It really is so complicated and Im sure I have done things wrong but I just did what I was told.
The thing that really gets me is that I am now ringing up everyday because our situation is so desperate, but everyone we talk to just wants to end the call by saying you just have to wait. Wait for what? They say I can not escalate my claim until 6 weeks has passed from when they got my new claim. but what am I waiting for?
Please can someone advise me what can I do tomorrow when I ring up again?
We are maxed out all our overdrafts and credit cards. No new wages are due until the end of the month. Child benefit comes once a month but we already spent all that this month.Our kids are hungry and the nearest food bank is a long way from us, we have no money at all to get there.
Are there any options for please, we are in a very desperate situation. really our kids are hungry and we have no money at all since our TC have been stopped.
In the end after many different calls I thought someone said OK you can have a new form sent out to you. It took ages, weeks went by.
So we filled it all in, sent it off with new details.
Now all payments have stopped. No child tax credit or working tax credit at all for weeks and weeks.
Things are getting hard for us, we only have a small amount of earnings, itsnot enough to live on. we are slipping further and further into debt. the debt is now in the several thousands.
I keep ringing up Tax credit helpline, it takes so long every time. Then they just say, it says here you made a new claim I say I just did what I was told, I was claiming before all it was was my wife started working I did not think that was a new claim.
Last time I rang up someone said my case has been reffered to a specialist team. Another time someone said there were some mistakes on the claim form.
It really is so complicated and Im sure I have done things wrong but I just did what I was told.
The thing that really gets me is that I am now ringing up everyday because our situation is so desperate, but everyone we talk to just wants to end the call by saying you just have to wait. Wait for what? They say I can not escalate my claim until 6 weeks has passed from when they got my new claim. but what am I waiting for?
Please can someone advise me what can I do tomorrow when I ring up again?
We are maxed out all our overdrafts and credit cards. No new wages are due until the end of the month. Child benefit comes once a month but we already spent all that this month.Our kids are hungry and the nearest food bank is a long way from us, we have no money at all to get there.
Are there any options for please, we are in a very desperate situation. really our kids are hungry and we have no money at all since our TC have been stopped.
Nothing has been fixed since 2008, it was just pushed into the future
0
Comments
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Sorry to hear this.
I have been waiting 5 weeks for a simple renewal.
It makes me cross cause they give us deadlines to stick to yet some of us wait ages for them.
I would suggest demanding to speak to manager.
Or a lot of people seen to get things done when they contact their mp.
Good luck I guess it's also there busy time but that doesn't help us who rely on tax credits0 -
georgiasdragons wrote: »Sorry to hear this.
I have been waiting 5 weeks for a simple renewal.
It makes me cross cause they give us deadlines to stick to yet some of us wait ages for them.
I would suggest demanding to speak to manager.
Or a lot of people seen to get things done when they contact their mp.
Good luck I guess it's also there busy time but that doesn't help us who rely on tax credits
Thanks for that. I have asked to speak to manager, they also said I have to just wait. I asked politely what have I got to wait for please?
they said my case has been referred to specialist team because there were some mistakes on my new claim form.
Can someone on here tell me what that means please?
Is there any options in the UK for extreme hardships when children are hungry and you have no money or food due to benefits being stopped?Nothing has been fixed since 2008, it was just pushed into the future0
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