We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Credit Expert - ignoring emails to stop payments, WHAT CAN I DO?
dovey30
Posts: 1 Newbie
Hi, I joined Credit expert 2 years ago as i wanted to find out what was stopping me from buying anything on credit. This was fine until i decided in February 2011 that i no longer needed it. I pay £6.99 a month and have emailed the relevant email address on a number of occasions stating that i wish to cancel my payments, giving the 1 months notice period required. I have however, had NO RESPONSE and in my last email have threatened legal action as i am unable to cancel the payment via the bank due to the way they have set it up. This is money i really can't afford to be loosing each month and would appreciate any help as to how i can stop this as i'm out of ideas other than to take them to court? :mad:
Many Thanks
Many Thanks
0
Comments
-
The T&Cs say you need to call them to cancel. You should read these before making empty threats to 'take them to court'
www.creditexpert.co.uk/pdf/SI-TermsAndConditions.pdf
Please contact us on 0800 561 0083
Our opening hours are Mon-Fri 9am - 6pm and Sat 9am - 1pm0 -
So you have not yet sent them a real letter yet... just emails?
As you have never had a response to your emails, I would check the address you sent them to.
Anyway, time to send them a real letter... make it a letter before action giving the 14 days to do what you want them to do.
Send it Recorded Delivery.
Have a look at the thread called something like READ ME FIRST PLEASE.
You will find sample LBAs in there, and also a pointer to Money Claim Online.
Probably best to do what Vuvuzela says first though.0 -
I used them years ago, Free trial, I forgot then cancelled by phone. Easy no hard sell or anything.
Surprised me to be honest.Censorship Reigns Supreme in Troll City...0 -
They certainly try to make it difficult for you - ype in "cancel" or "terminate" into the FAQ box, and you won't find anything.
Their website says "customer services open 8-7 Monday to Friday."
If you try option 4 - cancel, at 6.40pm as I did, you are told the office is closed. Try any other option and surprise surprise, someone will answer your call.
So, after terse call with option 3, she kindly gave me a direct line to the cancellations team. It's:
0800 561 0083 - only open until 6.00pm...
...the website won't tell you that.)0 -
Well I had no trouble finding the following on their website...0402steven wrote: »...she kindly gave me a direct line to the cancellations team. It's:
0800 561 0083 - only open until 6.00pm...
...the website won't tell you that.)
Clicking on 'calling us' shows...7.1 If you choose to cancel your membership of a Experian CreditExpert Service, you may be entitled to receive a refund. If you have not paid a charge for use of your Experian CreditExpert Service (for example, under a Trial or Redemption Code), you will not be entitled to a refund. You can cancel by calling us or...Please contact us on 0800 561 0083
Our opening hours are Mon-Fri 9am - 6pm and Sat 9am - 1pm0 -
0402steven wrote: »They certainly try to make it difficult for you - ype in "cancel" or "terminate" into the FAQ box, and you won't find anything.
Their website says "customer services open 8-7 Monday to Friday."
If you try option 4 - cancel, at 6.40pm as I did, you are told the office is closed. Try any other option and surprise surprise, someone will answer your call.
So, after terse call with option 3, she kindly gave me a direct line to the cancellations team. It's:
0800 561 0083 - only open until 6.00pm...
...the website won't tell you that.)
Check the post I made a few days above. The website *certainly does* tell you that, I even gave the OP the number.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards