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Ebico as a supplier
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Gavioli_UK wrote: »Southern could not answer any of my questions either about tariffs when I called for explanation, so so far, I'm not impressed. But the house is warm and the lights are on so I'm not jumping about just yet.
I had the same problem and I found EBICO cannot be contacted by phone. It took days (after reminders) for e-mails to be answered and then not all problems were resolved
Ebico use SSE as their customer service
If you call either of the following freephone numbers, you will get a response:
0800 458 7689
For all new sales enquiries
0800 096 6344
For current customer service
In my experience, the new sales number was answered quite quickly, and the adviser (who works for SSE) could provide full details of Ebico tariffs (well they are not exactly difficult!). However, the sales person could not initiate any transfer of service over the phone, only arrange for the necessary forms to be sent out.
I found it quicker and easier to apply online as this constituted the actual application to transfer.
The current customer number can sometimes take some time to be answered (like the majority of other utility companies) The nice thing about the Ebico number is it's a freephone number so at least they are paying the bill whilst they keep you on hold. Once you get through to someone (who will be someone who works for SSE), I found them knowledgeable and helpful with regards to the Ebico tariff and my Ebico account."Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
Gavioli_UK wrote: »
Ebico use SSE as their customer service
If you call either of the following freephone numbers, you will get a response:
0800 458 7689
For all new sales enquiries
0800 096 6344
For current customer service
In my experience, the new sales number was answered quite quickly, and the adviser (who works for SSE) could provide full details of Ebico tariffs (well they are not exactly difficult!). However, the sales person could not initiate any transfer of service over the phone, only arrange for the necessary forms to be sent out.
I found it quicker and easier to apply online as this constituted the actual application to transfer.
The current customer number can sometimes take some time to be answered (like the majority of other utility companies) The nice thing about the Ebico number is it's a freephone number so at least they are paying the bill whilst they keep you on hold. Once you get through to someone (who will be someone who works for SSE), I found them knowledgeable and helpful with regards to the Ebico tariff and my Ebico account.
I appreciate your information, and I used the numbers, but my problem required me to talk to EBICO direct which proved impossible.0 -
Well, glad I'm on a straightforward Ebico tariff.
As explained in Peggies thread, the new EnergyOmbudsman is a fox looking after the chickens.
http://forums.moneysavingexpert.com/showthread.html?t=8602990 -
Gavioli_UK wrote: »
I appreciate your information, and I used the numbers, but my problem required me to talk to EBICO direct which proved impossible.
I'm not quite sure what you mean. Ebico use SSE for their customer service/sales. The people you speak to have full access to Ebico sales/tariffs/your account, etc.
Whilst it is true they are not employed directly by Ebico, this really shouldn't affect the service they offer customers. They may not be employed by Ebico, but I'm sure Ebico are paying for them somehow. To be honest, I'm not sure how many employees Ebico have, other than their board of directors. Naturally, you cannot just phone up Phil Levermore, but then you can't just phone up the MD of any other Utility company.
If you emailed the company, I suspect those emails were actually answered by SSE staff, rather than an Ebico employee.
I guess if you really wanted to contact Ebico, the best way would be to write to them direct at their registered office:
Ebico Limited
Wittas House Two Rivers
Station Lane
Witney
Oxfordshire
OX28 4BL"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
I'm wih Ebico and my bills come from SWALEC, and I use SWALEC CS for any enquires. But I just checked that SWALEC is part of the SSE group so that makes sense.0
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What could be simpler than the Ebico tariff? It's the simplest easiest to understand in the whole of the market.I
Southern could not answer any of my questions either about tariffs when I called for explanation, so so far, I'm not impressed. But the house is warm and the lights are on so I'm not jumping about just yet.
That info should be confirmed to you by letter saying that as from XX XX XXX date your supply will be from EBICO. Although I think I got a letter from EBICO and a letter from SWALEC the SWALEC one said I was welcome as one of their new customers! and assuming your old supplier was not part of the SSE group, just by confirming you are a customer with SSE now will be good enough. But of course they *should* have computer system capable of telling them who you are and what tarriff you are on.I just want to make sure we're on Ebico and not Southern pricing - and as we're on a prepay meter, its hard to fathom out anything.
The system regarding the letters/call centres isn't perfect but it does the job, and any confusion is immediatly put to rest as soon as you get your first bill.0 -
Well, glad I'm on a straightforward Ebico tariff.
As explained in Peggies thread, the new EnergyOmbudsman is a fox looking after the chickens.
http://forums.moneysavingexpert.com/showthread.html?t=860299
But, as Ebico haven't signed up to it, who's looking after their chickens?
http://www.energy-ombudsman.org.uk/links/2-0-members.php
I'm not sure what this has to do with the rest of the thread though.0 -
Much less chance, Swan, of complaints when dealing with an ethical company that has a simple tariff structure.
Can't believe that Energywatch and Ofgem would leave us without an arbitrator, in the event of a dispute.0 -
Not sure if we can say that yet.
Ebico has a very small percentage of the market, so their complaints are similarly small.
SSE score highly on CS, so Ebico will benefit from using them, but the simple tariff won't avoid many of the problems we see on here - estimated bills, transposed readings, problems with transfers, DDs set too low/high/not set up at all, etc.
Some of these can be minimised, but it would be SSE's doing on their billing system, not Ebico's.
We are not being left without an arbitrator, that's wqaht the ombudsman is for, and in my opinion, will be more effective than EnergyWatch as it charges companies per complaint, not per customer.0 -
You say, Swan, in post 18, that Ebico have not signed up to the new Energy ombudsman, so in the event of an unresolved matter who is going to help.?0
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