New laptop and desktop for 2pence

Quorden

Idle curiosity this - received an e-mail from a large IT manufacturer offering me discount for their store as I hadn't logged on for a while.
As I'm looking for new laptop I went to the on-line store but saw everything was listed at 1 pence. Slightly amused I tried to phone them, left hanging for twenty mins. Then saw the chat option and again no response.
Being honest then thought I'd just try it on and order it to see what happens, though for good measure I also threw in an all-in-one pc..for a penny also. (Total list price £2800)
Went through all the process and despite delivery being an excessive £3 pressed the order button. Total cost £3.02.
Moments later had confirmation of receipt of payment and acceptance of the order.
Thinking this had gone far enough I then e-mailed them, pointing out the error and suggesting they need to rectify the mistake. This was on Wednesday morning.
Didn't get a response so I e-mailed both the store and the order people yesterday morning. No response.
Checked today and the goods are dispatched and eta is tomorrow.

So this isn't an ethical / moral question as I have no intention of keeping the goods but where would a consumer stand in a situation like this?

agrinnall

I suspect you may never get the goods anyway, but whether you could keep them or not depends on when a contract is formed - often this is at despatch, so if they do arrive you might well be entitled (legally if not morally - although I'm not making a judgement on the latter) to keep them.

AndyPix

Please do update as to wether you receive them
(and tell us which store )

powerful_Rogue

Even if you receive the item the contract could still be void due to the obvious mistake, so would have to return or pay the correct price.

bris

Do you have a link for this site? Please don't say you cant because of taking advantage etc.


Really you have either been ripped off and will now find your account emptied as they have your payment details, the site doesn't exist or it's a genuine site that's made a mistake. I'm sure most on here are curious to find out which.

Quorden

don't mind sharing the link, however the "discounted" price only showed up once I logged on; http://store.hp.com/UKStore/Merch/Default.aspx
Checked with a friend of mine and he doesn't see the discounts once he's logged on so no harm in sharing the link, though not sure what anomaly would effect my account only.
Regarding security I do know a little about the subject and everything is as it should be, from site address to e-mail identity, no spoofing in-between.

soolin

powerful_Rogue wrote: »

Even if you receive the item the contract could still be void due to the obvious mistake, so would have to return or pay the correct price.

Any return would be at the company's cost and entirely at the convenience of the OP though.

iltisman

They made an offer and you accepted it ,the stuff is yours. They have saved millions by reducing staff and selling on line. If you think HP may collapse due to your purchase then perhaps you should have some reason to give them the stuff back.

powerful_Rogue

soolin wrote: »

Any return would be at the company's cost and entirely at the convenience of the OP though.

Of course, but is it really worth the effort.

unholyangel

iltisman wrote: »

They made an offer and you accepted it ,the stuff is yours. They have saved millions by reducing staff and selling on line. If you think HP may collapse due to your purchase then perhaps you should have some reason to give them the stuff back.

The "reason" to give them the stuff back would be contract void for unilateral mistake which renders the contract void ab initio (meaning it was void from the beginning/was never valid at any time).

unholyangel

OP since we can't see the offer, are you able to screenshot from your account (black out/erase any personal data thats present though)?