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Car finance - Get out clause?

Hello,
Firstly, let me appologise if this thread is in the wrong setion. Please feel free to move it.

Basically, I took out finance on a car, which was delivered 4 weeks ago.
I paid the deposit of £2600 for the car and am paying money each month for the next 4 years.
The finance is through www.duncton.com

However, when the car arrived it was making a 'knocking noise' to the rear of the car.
I called Duncton immeditely who appologsed and told me to take the car to Porsche to have it fixed, and they would pay all costs incurred.
So, off I went to get the car fixed, taking the day off work.
However, the car wasnt fixed correctly. So two weeks later I take it back to the same garage and the car STILL isnt fixed!
Its due BACK to Porsche next Monday.

I have called Duncton whom have paid for all costs incurred, and will do so for Monday too.

However, I am getting a bit sick of it now. Its a 2005 Porsche Boxster for which I paid the £2600 deposit and am paying £639 a month for.

Is there any way I can escape the agreement, asking for my deposit back and return the car?:confused:

Many thanks in advance for your replys! I hoping to get something sorted by Monday (as thats when the car goes back to the garage and I wont have much leverage once it finally does get fixed!)

Comments

  • Snaggles
    Snaggles Posts: 19,503 Forumite
    I'm not sure really, but they sound as though they are being pretty fair, paying for all the repairs (which, of course, they should - but some companies would try to wriggle out of it). There may have been a cooling off period with the finance but that may have passed by now. Will bump your thread though to see if anyone else knows any more.
    "I wasn't wrong, I just wasn't right enough."
    :smileyhea
    9780007258925
  • RAS
    RAS Posts: 35,778 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I do not know about the finace but I think you should have a word with Trading Standards; goods have to be mercentible quality and it sound like this heap may not be?
    If you've have not made a mistake, you've made nothing
  • roadrash
    roadrash Posts: 90 Forumite
    Hmm, ok thanks for replies so far.

    I did Google this and found this:

    The fact the car has been in the garage for repairs for each of the four months you have owned it indicates it was not of a satisfactory quality at the time of sale. This means you can ask for a refund or replacement on the basis of your rights under the Sale of Goods Act. Your right to a refund is not prejudiced by the fact you have attempted to get the defects repaired.

    So I will try writing to them and see what I get back.
  • RAS
    RAS Posts: 35,778 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    yep

    Just demand the refund. The chances are that any exchange would be as good as the one you already have?

    And please do contact TS, as unless you do, they will carry on. Also, you would be amazed at how much keener they wwill be to sort it out if they know TS are involved.
    If you've have not made a mistake, you've made nothing
  • roadrash
    roadrash Posts: 90 Forumite
    OOh this is also interesting:

    How do I reject a duff car or get compensation for problems with a car I have bought from a dealer?

    You have to invoke the Sale of Goods Act 1979 as modified by the Supply of Goods and Services Act 1982, subsequently modified by the Sale and Supply of Goods Act 1994, contending that the supplier is in breach of contract to you for supplying a car which was not "of satisfactory quality", or did not remain so for a reasonable period of time. Appeal Court Case law (Bernstein v/s Palmerston Motors 1987) has held that the supplier must be given three chances to rectify the fault for which the goods are rejected and must have failed to do so. The goods must be returned to the supplier together with all keys and paperwork. (Scott and Scott v/s Blade Motor Company 1997.) And the supplier (in the case of a car the dealer principal of the dealership) must be sent a letter by recorded delivery detailing why the car has been rejected as not "of satisfactory quality". Case law (Rogers v/s Parrish 1987) has put a limit of 6 months on the time you can successfully reject a car and obtain a full refund, though lesser refunds, taking account of mileage covered, may be obtained outside that period. The price you pay compared to market value will be taken into account. So if you buy a cheap car on trade terms you cannot reject it under the Act. And if you buy a cheap car (under £2,000) on retail terms from a trader, you cannot reasonably expect it to be perfect.

    The Supply of Goods to Consumers Regulations 2002, derived from EU Directive 1999/44/EU which became Clauses 48A to 48F inclusive of the Sale of Goods act in April 2003. This reverses the burden of proof so that if goods go faulty within six months after purchase it is deemed they were faulty at the time of purchase and the trader has the onus of proving that the item is not defective due to a manufacturing defect.

    www.dti.gov.uk/consumers/buying-selling/sale-supply/page8599.html

    during the first six months:

    the consumer returns the goods in the first six months from the date of sale and requests a repair or replacement or a partial refund. In that case, the consumer does not have to prove the goods were faulty at the time of sale. It is assumed that they were. If the retailer does not agree, it is for the retailer to prove that the goods were satisfactory at the time of sale. This comes from Sale and Supply of Goods to Consumers Regulations 2002, derived from EU Directive 1999/44/EU which became Clauses 48A to 48F inclusive of the Sale of Goods act in April 2003

    after the first six months:

    Under sale of goods legislation (Sale of Goods Act 1979, Sale and Supply of Goods Act 1994) consumers are entitled to expect that any goods they buy are of satisfactory quality. That is, that the goods meet the standard that a reasonable person would regard as satisfactory taking into account the way they are described, their price, and any other relevant circumstances, such as the fact that they are second-hand or used. ... ..

    If a product that was not of satisfactory quality at the time of the sale is returned to the retailer, the buyer is entitled to a full refund (if it is within a reasonable time of the sale), or, if a “reasonable time “ has elapsed, to a reasonable amount of compensation. The consumer needs to demonstrate the goods were not of satisfactory quality at the time of sale. This is so if the consumer chooses to request an immediate refund or compensation. It is also the case for any product returned more than six months after the date of sale.

    If the amount is less than £5,000 and qualifies for the Small Claims Court then any decision made does not become case law.

    However, if it goes to the County Court, then a decision does become case law. County Court rulings can be overruled by Appeal Court rulings which then become case law. And cases will be argued on the facts. So though the Sale and Supply of Goods Act may appear to give you rights, your true rights are governed by case law and asserting them can be very expensive.
  • RAS
    RAS Posts: 35,778 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Get moving fast and keep us posted.
    If you've have not made a mistake, you've made nothing
  • roadrash
    roadrash Posts: 90 Forumite
    Just to kepp the community updated:

    I have spoken to Duncton and also written to them. Having called them, they have informed me that they will be giving me a full refund, and are coming to pick the car up on Monday 21st January.
    :j

    They did offer me the chance of a different car from their stock list but as I am moving soon, to just two miles from my work, and we already have a different car, I declined.

    Thanks for everyones help!!
  • Glad you got out of that one!

    Buying cars on finance (especially costly ones) is never a great idea. To be honest - thank your stars that there was something wrong with it :):)
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