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Massive data breach

HonmaDP
HonmaDP Posts: 69 Forumite
in Mortgages & endowments
Hi all

My mortgage company have sent me details in the post of another couples mortgage (Address, monthly amount etc..)

If was a letter sent with ours in the same envelope.

What authority should I report this data breach to?
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Comments

  • silvercar
    silvercar Posts: 49,747 Ambassador
    Part of the Furniture 10,000 Posts Academoney Grad Name Dropper
    It isn't really "massive" as only one person's details have been breached and then only to one person.

    Complain to the mortgage company. You could forward to correspondence to the correct person, so they know their data was released to someone else if you want. They have been wronged more than you.
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  • ACG
    ACG Posts: 24,668 Forumite
    Part of the Furniture 10,000 Posts Name Dropper I've helped Parliament
    You would report it to the ICO, but that seems a bit overkill for what is presumably just a simple mistake for one customer. As above, it is not really massive.

    If you report it to the lender, they have an obligation to report it to the ICO anyway.
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    It's not a massive data breach, it's two pieces of paper stuck together.
  • MEM62
    MEM62 Posts: 5,351 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    HonmaDP wrote: »
    Hi all

    My mortgage company have sent me details in the post of another couples mortgage (Address, monthly amount etc..)
    An unfortunate error.
    If was a letter sent with ours in the same envelope.
    Oh dear

    What authority should I report this data breach to?
    None. Just return it the mortgage company with a note pointing out the error.

    You need to redefine your understanding of the word 'massive'.
  • tehone
    tehone Posts: 640 Forumite
    Part of the Furniture 500 Posts Name Dropper
    Agreed with all the points above about your understanding of massive!!

    The mortgage company will have a Data Protection Officer (DPO), details of which will be on their web site - contact them with the details
  • HonmaDP
    HonmaDP Posts: 69 Forumite
    God knows who they have sent my details to??!!!!

    I’ve complained demanding significant compensation.
  • davidmcn
    davidmcn Posts: 23,596 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    HonmaDP wrote: »
    God knows who they have sent my details to??!!!!
    Apparently they sent your details to you:
    HonmaDP wrote: »
    If was a letter sent with ours in the same envelope.
    I’ve complained demanding significant compensation.
    Why, what loss have you suffered?
  • ACG
    ACG Posts: 24,668 Forumite
    Part of the Furniture 10,000 Posts Name Dropper I've helped Parliament
    HonmaDP wrote: »
    God knows who they have sent my details to??!!!!

    I’ve complained demanding significant compensation.

    They sent it to you...
    If was a letter sent with ours in the same envelope.

    I used to work in complaints for a bank, trust me when I say these people are used to dealing with chancers. They will pull your argument to pieces in seconds. Good luck on the significant compensation.
    I am a Mortgage Adviser
    You should note that this site doesn't check my status as a mortgage adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice.
  • Rainbowgirl84
    Rainbowgirl84 Posts: 1,175 Forumite
    1,000 Posts Fourth Anniversary Combo Breaker
    It's yet another troll guys.
  • Twopints
    Twopints Posts: 1,776 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    davidmcn wrote: »
    Apparently they sent your details to you:



    Why, what loss have you suffered?

    All sense (of proportion)?

    :beer:
    Not even wrong
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