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  • FIRST POST
    • karljt2013
    • By karljt2013 13th Oct 18, 10:08 PM
    • 84Posts
    • 19Thanks
    karljt2013
    Friend's Daughter has spent 450 on Roblox without her knowledge
    • #1
    • 13th Oct 18, 10:08 PM
    Friend's Daughter has spent 450 on Roblox without her knowledge 13th Oct 18 at 10:08 PM
    My friend went to the shop tonight for supplies and was shocked to see her card declined. She immediately went home to check her bank history and found exactly fifty eight transactions of 7.69 for in game currency over three days.

    We have been checking the time stamps and 27 purchases were made in a one hour period on the 11th October . She knew nothing of these transactions. She had bought in game currency once in July for her kid's excellent work at school but she didn't know other things could be purchased without the three digit code on the card.

    Her rent is due in 4 days and all her money has gone on roblox currency. The reference on the ststement (58 of them) is all microsoft because Roblox was downloaded from Windows 10 store.

    Do we have any way of getting this money back? Who do we contact? Halifax, Microsoft, Roblox or all three?

    Do Halifax not share any responsibility for allowing 27 x 7.69 purchases within the space of one hour? We are despearte for answers . I don't even know which forum to post this in.
Page 1
    • cjv
    • By cjv 13th Oct 18, 11:46 PM
    • 461 Posts
    • 238 Thanks
    cjv
    • #2
    • 13th Oct 18, 11:46 PM
    • #2
    • 13th Oct 18, 11:46 PM
    "Once a charge is disputed, Roblox may be unable to provide a direct or immediate refund due to the dispute process, which is why we request that you contact us before disputing a charge."

    Contact them and see what they say, then take it from there:

    https://en.help.roblox.com/hc/en-us/articles/203312650-Unauthorized-Charges-or-Stolen-Credit-Card
    • xapprenticex
    • By xapprenticex 14th Oct 18, 10:43 AM
    • 1,606 Posts
    • 1,658 Thanks
    xapprenticex
    • #3
    • 14th Oct 18, 10:43 AM
    • #3
    • 14th Oct 18, 10:43 AM
    Tell your friend to buy a pre-paid card.


    The bank did nothing wrong, if you want to spend 27 lots of anything then have at it, its your money and its not for them to police you.

    But if you want responsibility, id look at the parent monitoring what the kid is doing and kid knowing not to go into a game store and repeatedly buy items too. More than just the bank.

    Im pretty certain the kid knew what he/she was doing haha
    • karljt2013
    • By karljt2013 14th Oct 18, 1:09 PM
    • 84 Posts
    • 19 Thanks
    karljt2013
    • #4
    • 14th Oct 18, 1:09 PM
    • #4
    • 14th Oct 18, 1:09 PM
    Tell your friend to buy a pre-paid card.


    The bank did nothing wrong, if you want to spend 27 lots of anything then have at it, its your money and its not for them to police you.

    But if you want responsibility, id look at the parent monitoring what the kid is doing and kid knowing not to go into a game store and repeatedly buy items too. More than just the bank.

    Im pretty certain the kid knew what he/she was doing haha
    Originally posted by xapprenticex

    I would suggest buying 800 robux 60 times in 3 days would suggest she didn't know what she was doing.
    • DCFC79
    • By DCFC79 14th Oct 18, 1:30 PM
    • 33,998 Posts
    • 21,461 Thanks
    DCFC79
    • #5
    • 14th Oct 18, 1:30 PM
    • #5
    • 14th Oct 18, 1:30 PM
    The parent should have setup a password on the account or setup whatever protection the game implements.

    As it's Microsoft I'm sure you should be able to set various security measures in place eg a child account or a password, PIN etc to prevent it any purchases to be made without the password being entered.
    Last edited by DCFC79; 14-10-2018 at 1:37 PM.
    • unforeseen
    • By unforeseen 14th Oct 18, 1:34 PM
    • 3,659 Posts
    • 4,859 Thanks
    unforeseen
    • #6
    • 14th Oct 18, 1:34 PM
    • #6
    • 14th Oct 18, 1:34 PM
    Duplicate post

    https://forums.moneysavingexpert.com/showthread.php?t=5909054
    • DCFC79
    • By DCFC79 14th Oct 18, 1:35 PM
    • 33,998 Posts
    • 21,461 Thanks
    DCFC79
    • #7
    • 14th Oct 18, 1:35 PM
    • #7
    • 14th Oct 18, 1:35 PM
    I would suggest buying 800 robux 60 times in 3 days would suggest she didn't know what she was doing.
    Originally posted by karljt2013
    Well that's open for debate isn't it, I personally believe the child knew what they were doing but that's not the issue at hand.

    Tell the parent/friend there's no harm in speaking to Roblox to see if the money can be refunded. Don't see how Halifax are at fault as the parent had used the card before, same as it isn't Microsoft's fault.
    • societys child
    • By societys child 14th Oct 18, 3:47 PM
    • 6,100 Posts
    • 7,051 Thanks
    societys child
    • #8
    • 14th Oct 18, 3:47 PM
    • #8
    • 14th Oct 18, 3:47 PM
    I would suggest buying 800 robux 60 times in 3 days would suggest she didn't know what she was doing.
    Originally posted by karljt2013
    How old is this child who has no idea what they're doing

    • Robots
    • By Robots 16th Oct 18, 3:56 PM
    • 75 Posts
    • 1,124 Thanks
    Robots
    • #9
    • 16th Oct 18, 3:56 PM
    • #9
    • 16th Oct 18, 3:56 PM
    I've successfully had refunds for micro-purchases on iOS App Store but for another game. I would advise checking the help pages of the app store the purchases were made on.
    Veteran gamer and clean freak
    • DCFC79
    • By DCFC79 19th Oct 18, 8:26 PM
    • 33,998 Posts
    • 21,461 Thanks
    DCFC79
    The OP has posted an update on her other thread, Microsoft have refunded the money and Halifax refused to refund.
    Last edited by DCFC79; 31-10-2018 at 7:47 PM.
    • DCFC79
    • By DCFC79 31st Oct 18, 7:48 PM
    • 33,998 Posts
    • 21,461 Thanks
    DCFC79
    Its not Roblox but Fortnite is on watchdog.
    • hitor87
    • By hitor87 1st Nov 18, 2:13 PM
    • 7 Posts
    • 0 Thanks
    hitor87
    You'll have to contact MS first before you open a dispute or file for a refund. Also, how does she plan to avoid it in the future?
    • DCFC79
    • By DCFC79 1st Nov 18, 6:48 PM
    • 33,998 Posts
    • 21,461 Thanks
    DCFC79
    You'll have to contact MS first before you open a dispute or file for a refund. Also, how does she plan to avoid it in the future?
    Originally posted by hitor87

    The OP got it sorted, need to read the other thread.
    • Kinzey
    • By Kinzey 20th Nov 18, 11:43 PM
    • 71 Posts
    • 8 Thanks
    Kinzey
    There was a similar story on telly the other day on a show called robbing from your relatives. The boy was taking his mums bank card out of her purse to buy fortnite credits and add ons etc, he was so addicted. They were actually from my home town lol. But good news is xbox refunded what was spent. The consoles should have more security on the accounts if children are playing so they are unable to buy things. Or if they do buy something there should be a prompt sent to the parents phone asking permission to get whatever it is they are trying to buy
    • Cefca
    • By Cefca 21st Nov 18, 11:06 PM
    • 32 Posts
    • 153 Thanks
    Cefca
    The consoles should have more security on the accounts if children are playing so they are unable to buy things.
    Originally posted by Kinzey

    There is plenty already, the problem is people not using them.
    • DCFC79
    • By DCFC79 22nd Nov 18, 12:18 PM
    • 33,998 Posts
    • 21,461 Thanks
    DCFC79
    There is plenty already, the problem is people not using them.
    Originally posted by Cefca
    Exactly, like I posted on the other thread, there are measures that can be used but some parents don't use them. If your not sure how to set them up either Google it or look for YouTube videos.
    • TubbyDown
    • By TubbyDown 10th Jan 19, 1:47 PM
    • 59 Posts
    • 49 Thanks
    TubbyDown
    This is a massive problem and one that can be avoided.

    Leicestershire police did a very useful series of videos over Christmas explaining how parents could set up privacy settings on the new consoles they were buying their kids over Christmas.

    More things like this should be in the public eye
    • DannyPearce90
    • By DannyPearce90 10th Jan 19, 2:22 PM
    • 63 Posts
    • 19 Thanks
    DannyPearce90
    I agree with Tubby Down on this one.

    • John Blaze
    • By John Blaze 13th Jan 19, 8:55 PM
    • 23 Posts
    • 24 Thanks
    John Blaze
    Roblox addiction is a problem for the youth of today. The digital age in full effect
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