Split train tickets cannot get refund for cancellation

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seoras_2
seoras_2 Posts: 22 Forumite
First Anniversary Combo Breaker
in Public transport & cycling
I recently bought train tickets for travel between Bridge of Allan and Newcastle from the ticket split web site trainsplit.com Unfortunately that was the day of storm Ally, so all trains in Central Scotland were cancelled. I took the tickets to a nearby station for a refund, they said I had to go to the vendor for a refund, TrainSplit say they don't give refunds and I have to contact the train operator. One of the operator is Virgin who say they don't give refunds for tickets not bought directly from them. So, TrainSplit, ScotRail and Virgin all refuse to give a refund for cancelled trains. To top that I lost £120 hotel booking and £100 conference fees. Has anyone had any luck getting refunds for split tickets?

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  • Voyager2002
    Voyager2002 Posts: 15,299 Forumite
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    This is not a question about split tickets...

    The vendor who sold your rail tickets is (wrongly) refusing a refund, perhaps because they cannot distinguish between a passenger changing their mind and rail services not operating.

    If you really hit a brick wall with the vendor then seek advice from Transport Focus.
  • redux
    redux Posts: 22,976 Forumite
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    seoras wrote: »
    TrainSplit say they don't give refunds and I have to contact the train operator.

    That's odd, and not what it says on their website.

    https://trainsplit.com/contact.aspx
    Refunds and amendments can all be done online. Please Click HERE

    The link leads to
    https://raileasy-refunds.fastrailticketing.com/

    If you are claiming a refund on a non-refundable ticket, but the train on which you were booked to travel was cancelled or delayed and you did not travel, you may be eligible for a refund.

    Link further down page opens form
  • seoras_2
    seoras_2 Posts: 22 Forumite
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    Hi Redux,
    yes, I eventually found that page yesterday but the first one I came across regarding refunds was https://trainsplit.com/static/content/claiming-refunds-on-split-tickets.aspx and says "To make a claim for a delay, cancellation or missed connection, you need to contact the train company directly. " I have now completed the form for RailEasy and will wait to see if that works.
    Many thanks
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