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  • FIRST POST
    • MSE Callum
    • By MSE Callum 5th Sep 18, 3:43 PM
    • 388Posts
    • 140Thanks
    MSE Callum
    Asda Price Guarantee to be scrapped - MSE News
    • #1
    • 5th Sep 18, 3:43 PM
    Asda Price Guarantee to be scrapped - MSE News 5th Sep 18 at 3:43 PM
    [BThe Asda Price Guarantee will be scrapped from 3 October, the supermarket has announced[/B]...
    Read the full story:
    'Asda Price Guarantee to be scrapped'

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Read the latest MSE News
    Flag up a news story: news@moneysavingexpert.com
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Page 1
    • alanq
    • By alanq 5th Sep 18, 3:46 PM
    • 4,071 Posts
    • 2,663 Thanks
    alanq
    • #2
    • 5th Sep 18, 3:46 PM
    • #2
    • 5th Sep 18, 3:46 PM
    Pre-existing discussion
    https://forums.moneysavingexpert.com/showthread.php?t=5891420
    Last edited by alanq; 05-09-2018 at 3:50 PM.
    • mbanbrook
    • By mbanbrook 6th Sep 18, 8:32 AM
    • 61 Posts
    • 40 Thanks
    mbanbrook
    • #3
    • 6th Sep 18, 8:32 AM
    • #3
    • 6th Sep 18, 8:32 AM
    They couldn't even spell 'guarantee' correctly in the email I had from them. It was spelt as 'Guarntee' in one of the biggest typefaces on the screen.

    Muppets.
    Next post follows in a moment ...
    • alanq
    • By alanq 6th Sep 18, 6:30 PM
    • 4,071 Posts
    • 2,663 Thanks
    alanq
    • #4
    • 6th Sep 18, 6:30 PM
    • #4
    • 6th Sep 18, 6:30 PM
    The MSE article says "ASDA says the scheme, which has run since 2010, will continue as normal until 3 October - you won't be able to redeem vouchers after then."


    What ASDA says is "You can continue to check your shop as normal here until the 3rd of October, and you'll have 28 days after you check to redeem your voucher."
    https://www.asdapriceguarantee.co.uk/


    As posted by myself and other members, the APG checker has not been working for at least 2 days. Let's hope it is functioning correctly when the deadline approachs or ASDA will have an even bigger PR disaster.
    Last edited by alanq; 07-09-2018 at 10:50 AM.
    • mymoneyexpert
    • By mymoneyexpert 7th Sep 18, 5:30 PM
    • 2 Posts
    • 1 Thanks
    mymoneyexpert
    • #5
    • 7th Sep 18, 5:30 PM
    ASDA stopped printing any voucher
    • #5
    • 7th Sep 18, 5:30 PM
    Since Asda announced to scrap APG scheme, I was not able to print any voucher. It's website still allows the users to compare the shop but won't work when I tried to login to print the voucher.

    I tried different times each day but the same pop up window "Oh Dear!" was displayed with messages "We seem to be having problems. Don't worry, the tech wizards are hard at work and we hope to be back and running in no time. Please check back later to compare you shop."

    This made me wonder if ASDA is going to cheat customers by stopping anyone print vouchers until 3dr October 2018.

    Has anyone been able to print vouchers and what was the latest time you were able to do that?
    • Sudders02
    • By Sudders02 7th Sep 18, 5:38 PM
    • 1 Posts
    • 0 Thanks
    Sudders02
    • #6
    • 7th Sep 18, 5:38 PM
    • #6
    • 7th Sep 18, 5:38 PM
    I’ve been trying for two days now. They calculate the difference but won’t let you log in to print voucher.
    • Dilly
    • By Dilly 8th Sep 18, 4:41 PM
    • 112 Posts
    • 46 Thanks
    Dilly
    • #7
    • 8th Sep 18, 4:41 PM
    • #7
    • 8th Sep 18, 4:41 PM
    Me also
    I expect they have no intention of giving any further vouchers
    They are hopeless to contact. You can't even message them via Facebook
    • Bacman
    • By Bacman 8th Sep 18, 4:51 PM
    • 34 Posts
    • 40 Thanks
    Bacman
    • #8
    • 8th Sep 18, 4:51 PM
    • #8
    • 8th Sep 18, 4:51 PM
    This made me wonder if ASDA is going to cheat customers by stopping anyone print vouchers until 3dr October 2018.
    Originally posted by mymoneyexpert

    It appears to be the case, I hope to be proved wrong.


    If they tell a porkie and blame their IT system and it magically works again in the next day or so then that is forgivable even if incorrect, if they continue to stop people logging in to their site for APG's then it cannot be a coincidence, (especially as it happened on the day they emailed customers) - this will be malice aforethought on their part, so intentional - and will severely annoy many customers which will affect their standing with many customers.


    If you can't trust your employer you resign, if you can't trust a supermarket chain you go to their competition.


    Could be a request for Martin to get on the phone and chat with them please??
    • TOP CAT
    • By TOP CAT 8th Sep 18, 10:03 PM
    • 92 Posts
    • 13 Thanks
    TOP CAT
    • #9
    • 8th Sep 18, 10:03 PM
    • #9
    • 8th Sep 18, 10:03 PM
    The Asda site might be working it took my email address from a laptop but will have to print vouchers later at home to confirm the site is diffenately back up and working ..
    • Bacman
    • By Bacman 9th Sep 18, 1:27 AM
    • 34 Posts
    • 40 Thanks
    Bacman
    Yes, it's working again nicely!
    • alanq
    • By alanq 12th Sep 18, 2:30 AM
    • 4,071 Posts
    • 2,663 Thanks
    alanq
    The MSE article says "ASDA says the scheme, which has run since 2010, will continue as normal until 3 October - you won't be able to redeem vouchers after then."


    What ASDA says is "You can continue to check your shop as normal here until the 3rd of October, and you'll have 28 days after you check to redeem your voucher."
    https://www.asdapriceguarantee.co.uk/
    Originally posted by alanq

    I tried posting here, emailing the team as required and PMing MSE Callum at the weekend yet this week's newsletter has gone out linking to the uncorrected information. Poor show MSE.
    • TOP CAT
    • By TOP CAT 12th Sep 18, 7:20 AM
    • 92 Posts
    • 13 Thanks
    TOP CAT
    Was anyone with the old asda price guareantee forum on facebook ?
    I think it was passed onto someone from Stephen auker but may have been a closed group ?
    As I dont do facebook I dont know the score but always wanted to joinin and at least read up on it .
    Now its a bit late
    • Devon Scrooge
    • By Devon Scrooge 12th Sep 18, 9:58 AM
    • 2 Posts
    • 0 Thanks
    Devon Scrooge
    With the Sainsburys/Asda 'merger' not far over the horizon, I wonder if Sainsburys have said "Thou shalt not have a price guarantee". I have read that Walmart will still retain a 43% share, so that would presumably give Sainsburys a 57% controlling vote over policy.
    • kevpc
    • By kevpc 12th Sep 18, 11:38 AM
    • 43 Posts
    • 9 Thanks
    kevpc
    Asda price promise
    Don't know about anyone else but Asda are becoming a much less useful supermarket. This started a little while ago when it started charging customers who ordered things not just for delivery but if you went into the shop itself and collected them! The excuse used to me was that 'we still had to put it on a lorry and deliver it to the store'. The fact that the lorry had to come to the store anyway and my item was only on the lorry because there was room, was ignored! Could it have been the start of making Asda look a better buy by the other supermarket? Maybe. But it ain't helped customers!
    • alanq
    • By alanq 12th Sep 18, 12:08 PM
    • 4,071 Posts
    • 2,663 Thanks
    alanq
    I tried posting here, emailing the team as required and PMing MSE Callum at the weekend yet this week's newsletter has gone out linking to the uncorrected information. Poor show MSE.
    Originally posted by alanq

    I have just received a reply from MSE. Despite all the evidence to the contrary on ASDA's web site, ASDA has confirmed to MSE that its report that "the scheme, which has run since 2010, will continue as normal until 3 October - you won't be able to redeem vouchers after then." is correct.


    The confusion continues.
    • The Infamous Grouse
    • By The Infamous Grouse 12th Sep 18, 5:31 PM
    • 18 Posts
    • 9 Thanks
    The Infamous Grouse
    The APG always struck me as a great example of psychological manipulation. Asda's customers would regularly pay over the odds with cold hard cash, then get it back in the form of a voucher that cost more money to print and could only be spent in Asda within a limited window.

    And somehow we were conditioned to be happy when we "won" our own money back in a restricted form!

    I'll be sad to see it go. I never wombled, but Asda was the supermarket we used most so the APG became part of the shopping routine.
    • cornfred
    • By cornfred 15th Sep 18, 5:32 PM
    • 3 Posts
    • 0 Thanks
    cornfred
    cornfred
    I think the real answer is that they were losing too much on it. I keep getting a lot back every week. I doubt we will see a drop in the prices though and IFF they do it will be difficult, compared to now, to see the difference. Can't help feeling it's another con creeping in.
    • TOP CAT
    • By TOP CAT 15th Sep 18, 7:49 PM
    • 92 Posts
    • 13 Thanks
    TOP CAT
    Asda doesnt look like its on its knees to me from over charging in relation to Tesco Morrisons Waitrose sainsburys .
    The APG,s are a 10% refund of the price difference.via APG vouchers as asda claims to be the cheapest supermarket in its advertising ...except its only cheaper if you print and redeem a voucher at a later date using it within a timeframe .

    Thats if anyone knows about it and is bothered going to all the trouble of obtaining a refund apg voucher then using them with the often grumpy staff .

    The staff and often managers dont understand this overcharging refund .policy.This is asda buying the cheapest supermarket advertising on one basket or shop out of all the big supermarkets .

    Staff sometimes make up terms on conditions as they go along depending if they feel like doing so too suit themselves and even end up going off on one trying to give customers a bit of a interrogation guilt trip asking loaded questions
    I just experienced this what a farce and it wasnt the first time sometimes its minor other times they refuse or say I will honour one or two apg,s or even call security who have less of a clue .

    The Infamous Grouse above has it 100% right its amazing how many people Asda fools with marketing lies yet convince customers like mice running on a treadmill .....going nowhere .

    Manipulation can go both ways its a two way street , this may depend if you are bothered or not to manipulate the apg system .
    .As doing so is a very time consuming effort just as they planned it would be .
    Sometimes using Apg,s is straight forward other times asda put hurdles in your path either personal or otherwise
    Last edited by TOP CAT; 21-09-2018 at 2:05 PM.
    • Cookiecrumble
    • By Cookiecrumble 20th Sep 18, 12:30 PM
    • 89 Posts
    • 62 Thanks
    Cookiecrumble
    Asda's APG price checker is still not working for me today (or yesterday), it tells me "You don't have 8 different items" when I have at least 13 on the receipt. Is it working for anyone else? Or have they stopped it before the 3rd Oct deadline?
    • sarah1972
    • By sarah1972 20th Sep 18, 12:34 PM
    • 13,416 Posts
    • 42,182 Thanks
    sarah1972
    Asda's APG price checker is still not working for me today (or yesterday), it tells me "You don't have 8 different items" when I have at least 13 on the receipt. Is it working for anyone else? Or have they stopped it before the 3rd Oct deadline?
    Originally posted by Cookiecrumble

    It normally means that the 5 other items cant be compared as the other supermarkets don't have an equivalent.

    Some of the things they don/t compare are a bit odd but I have had quite a few Asda own brand things say that they cant be compared even though the other supermarkets do the equivalent.
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