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  • FIRST POST
    • Claire605
    • By Claire605 17th Apr 18, 8:26 AM
    • 22Posts
    • 113Thanks
    Claire605
    Wrong prizes?!
    • #1
    • 17th Apr 18, 8:26 AM
    Wrong prizes?! 17th Apr 18 at 8:26 AM
    I was just wondering what you think about when you receive a prize that is not what you thought it would be and what to do. I feel mega ungrateful emailing and saying itís wrong but at the same time itís not what was advertised?! So I won a Joie car seat and pram, and it arrived yesterday and i donít have a pram, just 2 different car seats. What would you say in an email to not sound ungrateful?! This has happened a few times to me before and I never know how to deal with it so any advice welcome!
Page 1
    • sleepyjones
    • By sleepyjones 17th Apr 18, 8:50 AM
    • 4,433 Posts
    • 335,495 Thanks
    sleepyjones
    • #2
    • 17th Apr 18, 8:50 AM
    • #2
    • 17th Apr 18, 8:50 AM
    Just send them a polite email.

    "Thank you so much ... they are wonderful ... but ... "

    include photos of what you received. Might just be a mistake on their part and they've sent you someone else's prize by mistake (maybe there was a runner up prize of a different car seat and they've accidentally sent the pram to the runner up and sent you the runner up prize along with your other car seat).

    It's best practice to ask in circumstances like this in case you decide to sell it and they then realise they've made a mistake and ask for it back so they can send you the correct item (after you've already sold it), then they tell you it's against the terms to sell it and you owe them £300.
    *Good Luck * Be Lucky * Stay Lucky*
    • mummy2threeboys
    • By mummy2threeboys 17th Apr 18, 11:35 AM
    • 912 Posts
    • 13,372 Thanks
    mummy2threeboys
    • #3
    • 17th Apr 18, 11:35 AM
    • #3
    • 17th Apr 18, 11:35 AM
    Hi lovely what comp was it? Two seats doesn't sound right, just fire an email off and say I think I have someone else's prize as I have two car seats? xx
    Compers challenge 27/70
    £1805/2018
    • greedo420
    • By greedo420 17th Apr 18, 1:30 PM
    • 188 Posts
    • 4,775 Thanks
    greedo420
    • #4
    • 17th Apr 18, 1:30 PM
    • #4
    • 17th Apr 18, 1:30 PM
    I was informed that I had won years free nappies from Asda but they sent me a changing bag full of baby stuff like shampoo etc.

    When I emailed them about it they sent me a £100 asda gift card as an apology.

    Worth asking them about it.
    • Claire605
    • By Claire605 17th Apr 18, 5:26 PM
    • 22 Posts
    • 113 Thanks
    Claire605
    • #5
    • 17th Apr 18, 5:26 PM
    • #5
    • 17th Apr 18, 5:26 PM
    Thank you for the advice! I sent an email in the end just saying wasnít sure if it was my error but this is what I have and sent a photo so they didnít think I was just being difficult! There was a mix up in the warehouse so they are going to collect the one thatís wrong and deliver the correct item!

    It was an Excel baby show competition one. I was very pleased with my win seeing as we found out we were having a baby due in December so thatís a big expense paid for! Thank you everyone for your advice xx
    • Blueyez
    • By Blueyez 17th Apr 18, 5:29 PM
    • 2,964 Posts
    • 18,988 Thanks
    Blueyez
    • #6
    • 17th Apr 18, 5:29 PM
    • #6
    • 17th Apr 18, 5:29 PM
    Thank you for the advice! I sent an email in the end just saying wasnít sure if it was my error but this is what I have and sent a photo so they didnít think I was just being difficult! There was a mix up in the warehouse so they are going to collect the one thatís wrong and deliver the correct item!

    It was an Excel baby show competition one. I was very pleased with my win seeing as we found out we were having a baby due in December so thatís a big expense paid for! Thank you everyone for your advice xx
    Originally posted by Claire605
    I'm glad it's cleared up & they will sort the prize out. Most companies are very reasonable to deal with.
    • mummy2threeboys
    • By mummy2threeboys 17th Apr 18, 8:18 PM
    • 912 Posts
    • 13,372 Thanks
    mummy2threeboys
    • #7
    • 17th Apr 18, 8:18 PM
    • #7
    • 17th Apr 18, 8:18 PM
    That's wonderful and congrats on baby!
    Compers challenge 27/70
    £1805/2018
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