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    • MSE Megan F
    • By MSE Megan F 10th Apr 18, 1:41 PM
    • 272Posts
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    MSE Megan F
    0 WOW
    MSE News: Waitrose to get rid of disposable cups - if you're a MyWaitrose customer, you'll need to b
    • #1
    • 10th Apr 18, 1:41 PM
    0 WOW
    MSE News: Waitrose to get rid of disposable cups - if you're a MyWaitrose customer, you'll need to b 10th Apr 18 at 1:41 PM
    Waitrose will be removing takeaway coffee cups from all of its stores by autumn - if you're a MyWaitrose customer you'll need to take your own cup to get your free hot drink
    ...
    Read the full story:
    'Waitrose to get rid of disposable cups - if you're a MyWaitrose customer, you'll need to bring your own'

    Click reply below to discuss. If you havenít already, join the forum to reply.
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    • keithamara
    • By keithamara 10th Apr 18, 2:18 PM
    • 17 Posts
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    keithamara
    • #2
    • 10th Apr 18, 2:18 PM
    ....And stopping free coffees in their cafes
    • #2
    • 10th Apr 18, 2:18 PM
    We live in Cornwall and our nearest Waitrose is 30 miles away. We used to go fairly regularly and always used the Pick your Own offers. Waitrose have taken that away now. Okay, I totally understand the reasoning for getting rid of disposable cups - well done Waitrose - but they are also stopping free coffees from their Cafes (don't know about the bakeries) . The email I received said it's because they are giving their Partners Barista training (don't they already have that?) and they are going to use higher quality coffee!!! Mmmmm... I expect if they polled their customers they would prefer "untrained" Baristas (although they all seem fairly competent to me) and the coffee they serve is pretty good as it stands.
    So I've lost my Pick" offers, I've lost my free Cafe drinks and therefore the 60 mile round drive seems a bit poiintless now. Bye bye Waitrose
    • Doc N
    • By Doc N 10th Apr 18, 2:44 PM
    • 6,620 Posts
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    Doc N
    • #3
    • 10th Apr 18, 2:44 PM
    • #3
    • 10th Apr 18, 2:44 PM
    Likewise.

    Waitrose is grossly overpriced by comparison with Aldi and Lidl (both of whom provide much the same things for at least a third less) and the little extras that Waitrose used to provide (20% discount on MyWaitrose - gone, free coffee in cafes - gone, free newspaper - doubtless going) were about the only reason for carrying on with them.

    John Lewis has had it - Waitrose can't compete any more, and neither can the stores. Customer service used to maintain John Lewis, but that's long gone:

    This is about as bad as it can get: https://uk.trustpilot.com/review/www.johnlewis.com)

    What's left to keep them going?
    • keithamara
    • By keithamara 10th Apr 18, 4:23 PM
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    keithamara
    • #4
    • 10th Apr 18, 4:23 PM
    • #4
    • 10th Apr 18, 4:23 PM
    I don't know why Waitrose can't be upfront and honest by saying they just can't afford to do it anymore. Do they think their customers are so gullible to fall for this pathetic line? How dare they call this exciting news!
    What about the tea drinkers? I assume that Waitrose will be allowing them to have a free tea as the improved barista service and coffee beans won't be effecting them at all! Probably not!!
    And how is this going to work? Anyone can walk in with their own cup and fill up. Or are you going to be given a token with your purchase? Does this mean new machines? Or a member of staff making your coffee for you? I think not.
    Please Waitrose just be honest with your customers!
    • A. Badger
    • By A. Badger 10th Apr 18, 4:25 PM
    • 5,183 Posts
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    A. Badger
    • #5
    • 10th Apr 18, 4:25 PM
    • #5
    • 10th Apr 18, 4:25 PM
    Likewise.


    What's left to keep them going?
    Originally posted by Doc N

    Snobbery. Not everyone shops on price and some people seem to prefer the curious concept of things being 'reassuringly expensive'.
    • Mee
    • By Mee 10th Apr 18, 5:37 PM
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    Mee
    • #6
    • 10th Apr 18, 5:37 PM
    • #6
    • 10th Apr 18, 5:37 PM
    Snobbery. Not everyone shops on price and some people seem to prefer the curious concept of things being 'reassuringly expensive'.
    Originally posted by A. Badger
    Yet when I compare brand promotions between the supermarkets - Waitrose offers seem cheaper. In comparison to M&S and Tesco they are cheaper on some lines. Certainly their final reductions are often as cheap if not cheaper than some Tesco stores.

    I agree with Doc N on customer service - they have lost their edge when it some to customer service - staff no longer seem as helpful nor proactive.

    BTW, when I was at one of the large Waitose stores last week, I heard a mature partner complain about her wages in comparison to her son's. She had worked at the store for nearly a decade, and her son had recently started in a similar role at Morrisons and was earning more!
    Last edited by Mee; 10-04-2018 at 5:46 PM.
    He who accepts evil without protesting against it is really cooperating with it. [MLK]
    • bjreeve
    • By bjreeve 10th Apr 18, 8:55 PM
    • 93 Posts
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    bjreeve
    • #7
    • 10th Apr 18, 8:55 PM
    • #7
    • 10th Apr 18, 8:55 PM
    why are there two threads on this, surely the original one would have sufficed!
    • glider3560
    • By glider3560 10th Apr 18, 8:59 PM
    • 3,539 Posts
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    glider3560
    • #8
    • 10th Apr 18, 8:59 PM
    • #8
    • 10th Apr 18, 8:59 PM
    What's left to keep them going?
    Originally posted by Doc N
    The shopping experience?

    My local Aldi and Lidl are always crowded with messy looking stores. Perfectly functional, but not pleasant. Waitrose is always empty with tidy shelves and no boxes/trollies being left in the aisles.

    Checkouts are rushed, whereas Waitrose is slower. Never had to wait more than a few seconds in Waitrose for a checkout operator to serve me, in Aldi/Lidl, there can easily be five or six customers ahead of you.

    Similarly, they choose a "certain type" of staff member in Waitrose. I always get called "Sir" in Waitrose. Never in any other shop. Generally staff in Aldi and Lidl are polite, but you do get a different service in Waitrose.

    • Molillie
    • By Molillie 10th Apr 18, 9:29 PM
    • 64 Posts
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    Molillie
    • #9
    • 10th Apr 18, 9:29 PM
    • #9
    • 10th Apr 18, 9:29 PM
    I shop quite often in Waitrose, as it is the closest store to my home. The drink and paper are both things I like, preferring to read real paper now and again. The offers can be excellent, and suit me, as a single person, who is able to be very flexible. They employ a young man with Down's, and some other people with disabilities, and staff seem well-trained in general.
    This doesn't mean I don't use other shops, I do, and would plan far more if I had to buy for others, and probably stick to a list in Aldi or Lidl. However, for now, Waitrose doesn't really cost me more.
    • pmduk
    • By pmduk 10th Apr 18, 10:12 PM
    • 8,287 Posts
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    pmduk
    Am I the only one amused by Waitrose's continual struggle to reduce the cost of this promotion? I get the feeling they're desperate to find a reason to end it without being pilloried!
    • pmduk
    • By pmduk 10th Apr 18, 10:13 PM
    • 8,287 Posts
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    pmduk
    Snobbery. Not everyone shops on price and some people seem to prefer the curious concept of things being 'reassuringly expensive'.
    Originally posted by A. Badger
    Exactly, it's why I won't stoop down to Waitrose, it's so common compared to Booth's
    • calleyw
    • By calleyw 10th Apr 18, 10:54 PM
    • 8,729 Posts
    • 15,718 Thanks
    calleyw
    BTW, when I was at one of the large Waitose stores last week, I heard a mature partner complain about her wages in comparison to her son's. She had worked at the store for nearly a decade, and her son had recently started in a similar role at Morrisons and was earning more!
    Originally posted by Mee
    Waitrose pay is performance related and they also get annual bonus depending on how well the the company has done.

    I only go for a quick mosey around and the staff have gone beyond being helpful. Such as the time I was carrying a few items and a member of staff saw me and asked if I wanted a basket.

    Also that member of staff was being very unprofessional talking about that where members of the public can hear. If I had heard her saying that. I would have said to her go and work for Morrisons then.

    Yours

    Calley X
    Hope for everything and expect nothing!!!

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    • LadyDee
    • By LadyDee 11th Apr 18, 6:48 AM
    • 2,781 Posts
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    LadyDee
    Like most freebies, after a while people seem to feel they are entitled.
    • roddydogs
    • By roddydogs 11th Apr 18, 8:26 AM
    • 5,977 Posts
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    roddydogs
    I dont see how this will work, as you had to get your cup at the check out, or show you card to get the cup to prove you had made a purchase. Now with everyone bringing their own cup, how will they check this. ( Yes I do know you could get e coffee like this anyway)
    • NBLondon
    • By NBLondon 11th Apr 18, 9:17 AM
    • 1,717 Posts
    • 8,402 Thanks
    NBLondon
    This ^^^^

    Even if you show your card to a partner by the coffee points - they would have to scan it to stop you going in multiple times (or multiple branches - in Central London I could hit three in a day if I could be bothered). So the cost of that extra partner would have to be accounted for. On top of the current losses to the double-cuppers (person who gets a cup from the till and also produces their own so they have a second coffee for their pal) and double-baggers (one teabag in the cup and one in the pocket).

    I think it's a PR exercise for the benefit of some of their customer base.
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    • Yorkshire Pud
    • By Yorkshire Pud 11th Apr 18, 9:57 AM
    • 855 Posts
    • 547 Thanks
    Yorkshire Pud
    I dont see how this will work, as you had to get your cup at the check out, or show you card to get the cup to prove you had made a purchase. Now with everyone bringing their own cup, how will they check this. ( Yes I do know you could get e coffee like this anyway)
    Originally posted by roddydogs
    You probably have to buy a special 100% plastic Waitrose identifiable reusable cup for £20. That you leave at home and have to buy another, and another. More plastic. Could use the plastic charity token in a slot on the drinks machine instead of in the plastic charity box. Then scrap the scheme eventually anyway because "our customers no longer (can be bothered) want it". Lots of redundant plastic reusable Waitrose cups in the world. People with arthritis struggling to screw the lid on holding the queue up.

    I'd like to bring a ceramic 'open top' mug for my free coffee. Will I be rugby tackled to the ground by the 'new' sour faced security guards that have been installed
    Last edited by Yorkshire Pud; 11-04-2018 at 10:07 AM.
    • Mee
    • By Mee 11th Apr 18, 10:47 AM
    • 1,082 Posts
    • 1,028 Thanks
    Mee
    Waitrose pay is performance related and they also get annual bonus depending on how well the the company has done.
    Originally posted by calleyw
    Yes, I am aware of that and I assume she is too.

    I only go for a quick mosey around and the staff have gone beyond being helpful. Such as the time I was carrying a few items and a member of staff saw me and asked if I wanted a basket.
    I agree, but I have also experienced that in M&S and Tesco and Asda. Perhaps that is what they do well is as you say going the extra mile...

    Also that member of staff was being very unprofessional talking about that where members of the public can hear. If I had heard her saying that. I would have said to her go and work for Morrisons then.
    I agree, but to be fair to her and her colleague, they tried to move away from where I was - I loitered to earwig...
    He who accepts evil without protesting against it is really cooperating with it. [MLK]
    • Mee
    • By Mee 11th Apr 18, 10:55 AM
    • 1,082 Posts
    • 1,028 Thanks
    Mee
    This ^^^^

    Even if you show your card to a partner by the coffee points - they would have to scan it to stop you going in multiple times (or multiple branches - in Central London I could hit three in a day if I could be bothered). So the cost of that extra partner would have to be accounted for. On top of the current losses to the double-cuppers (person who gets a cup from the till and also produces their own so they have a second coffee for their pal) and double-baggers (one teabag in the cup and one in the pocket).

    I think it's a PR exercise for the benefit of some of their customer base.
    Originally posted by NBLondon


    The things I've observed people doing of all ages, genders etc, and its more than double-cupping/bagging - they won't stop at 'another for the road', but stuff their pockets/bags with handfuls of tea bags, sachets, spoons, teapot, chip holders etc.

    He who accepts evil without protesting against it is really cooperating with it. [MLK]
    • roddydogs
    • By roddydogs 11th Apr 18, 11:50 AM
    • 5,977 Posts
    • 2,492 Thanks
    roddydogs
    You probably have to buy a special 100% plastic Waitrose identifiable reusable cup for £20. That you leave at home and have to buy another, and another. More plastic. Could use the plastic charity token in a slot on the drinks machine instead of in the plastic charity box. Then scrap the scheme eventually anyway because "our customers no longer (can be bothered) want it". Lots of redundant plastic reusable Waitrose cups in the world. People with arthritis struggling to screw the lid on holding the queue up.

    I'd like to bring a ceramic 'open top' mug for my free coffee. Will I be rugby tackled to the ground by the 'new' sour faced security guards that have been installed
    Originally posted by Yorkshire Pud
    No, because no one stands by the macine checkin if theyve got a Waitrose cup, you could easily get a free coffe with any cup!
    • robin58
    • By robin58 11th Apr 18, 9:37 PM
    • 2,252 Posts
    • 2,498 Thanks
    robin58


    The things I've observed people doing of all ages, genders etc, and its more than double-cupping/bagging - they won't stop at 'another for the road', but stuff their pockets/bags with handfuls of tea bags, sachets, spoons, teapot, chip holders etc.

    Originally posted by Mee
    Not at one of my local Waitrose. If you want tea you get a sealed one cup Duchy tea bag at the till when you pay. Strangely this procedure was introduced because of customers pocketing extra tea bags. And this is the part of town with money.
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