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    • dysucker
    • By dysucker 4th Apr 18, 2:53 PM
    • 18Posts
    • 2Thanks
    Offered discount not given
    • #1
    • 4th Apr 18, 2:53 PM
    Offered discount not given 4th Apr 18 at 2:53 PM

    I recently placed an order from an online retailer who then added a bigger discount on their website (I bought at 30% off, they then increased the offer code to 40% off)

    I requested a refund of the difference, however the response I received offered a much larger discount, and if I was happy with that I should respond (the culminative discount would have worked out 60% off, not 40%)

    I replied with glee saying that's great, then was lost in the system for a week, I replied again, somebody picked up my email, said they'd process this immediately then sent me the original amount of an additional 10% off.

    I did complain that what I was offered isn't what they have refunded, and they've stated this was a mistake, but the wording in the response was very specific, so I can only assume they've backtracked on their original offer that I accepted.

    What should I do? I've had a few round robin emails with them explaining that they offered me more than I had asked for, but they are maintaining it was a mistake even though I had actually accepted their offer and not mine.

    I purchased through PayPal, so I can open a case with them, but I don't know whether to just leave it, or press on and see if I can get what they offered.

    Your opinions greatly appreciated!
Page 1
    • BoGoF
    • By BoGoF 4th Apr 18, 4:54 PM
    • 3,111 Posts
    • 2,386 Thanks
    • #2
    • 4th Apr 18, 4:54 PM
    • #2
    • 4th Apr 18, 4:54 PM
    Stop being so got the 40% discount when they could have told you to do one after the 30% offer increased.
    • pogofish
    • By pogofish 5th Apr 18, 4:15 PM
    • 8,476 Posts
    • 8,790 Thanks
    • #3
    • 5th Apr 18, 4:15 PM
    • #3
    • 5th Apr 18, 4:15 PM
    And the campaign is..?
    • Cardew
    • By Cardew 5th Apr 18, 7:45 PM
    • 27,322 Posts
    • 13,375 Thanks
    • #4
    • 5th Apr 18, 7:45 PM
    • #4
    • 5th Apr 18, 7:45 PM
    Why, when you agreed a deal for 30% discount, do you feel not bound by that agreement?
    • fwor
    • By fwor 12th Apr 18, 2:09 PM
    • 5,993 Posts
    • 4,049 Thanks
    • #5
    • 12th Apr 18, 2:09 PM
    • #5
    • 12th Apr 18, 2:09 PM
    .... deleted ....
    • sheramber
    • By sheramber 24th Apr 18, 11:36 AM
    • 4,669 Posts
    • 3,503 Thanks
    • #6
    • 24th Apr 18, 11:36 AM
    • #6
    • 24th Apr 18, 11:36 AM
    Would you have offered to ay the difference if they had reduced the discount to 20% rather than increasing it?
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