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  • FIRST POST
    • MSE Jenny
    • By MSE Jenny 19th Apr 16, 7:49 PM
    • 1,230Posts
    • 3,561Thanks
    MSE Jenny
    Oyster card reclaiming - guide discussion
    • #1
    • 19th Apr 16, 7:49 PM
    Oyster card reclaiming - guide discussion 19th Apr 16 at 7:49 PM


    Hi all,

    We've written a new Oyster Card Reclaiming guide.

    How did you find the info? Was it useful? Do you have any other tips you'd add?

    Thanks for your help!

    MSE Jenny
Page 1
    • aycor
    • By aycor 19th Apr 16, 10:08 PM
    • 276 Posts
    • 149 Thanks
    aycor
    • #2
    • 19th Apr 16, 10:08 PM
    • #2
    • 19th Apr 16, 10:08 PM
    Brilliant very useful I knew I had money in an oyster card linked to my barclaycard which I rarely use so I checked and found I had two, one with 12 and the other with 6 not alot but claimed a refund await it landing into my account Thanks Jenny
    • Allys Hoose
    • By Allys Hoose 20th Apr 16, 1:24 PM
    • 1 Posts
    • 0 Thanks
    Allys Hoose
    • #3
    • 20th Apr 16, 1:24 PM
    • #3
    • 20th Apr 16, 1:24 PM
    Will get 17 back off a card not used for a couple of years! Thanks for tip
    • asheranti
    • By asheranti 20th Apr 16, 2:28 PM
    • 11 Posts
    • 14 Thanks
    asheranti
    • #4
    • 20th Apr 16, 2:28 PM
    • #4
    • 20th Apr 16, 2:28 PM
    Is it possible to get a refund of the card deposit too?
    • KTF
    • By KTF 20th Apr 16, 4:08 PM
    • 4,707 Posts
    • 1,929 Thanks
    KTF
    • #5
    • 20th Apr 16, 4:08 PM
    • #5
    • 20th Apr 16, 4:08 PM
    Is it possible to get a refund of the card deposit too?
    Originally posted by asheranti
    You get that back as well if applicable.
    • miller
    • By miller 24th Apr 16, 8:58 AM
    • 1,269 Posts
    • 457 Thanks
    miller
    • #6
    • 24th Apr 16, 8:58 AM
    • #6
    • 24th Apr 16, 8:58 AM
    Do all methods of refund stop the card from working (I'd quite like the money back but to retain a functioning card with a nil balance)?
    • Deep In Debt
    • By Deep In Debt 24th Apr 16, 10:02 PM
    • 8,244 Posts
    • 13,014 Thanks
    Deep In Debt
    • #7
    • 24th Apr 16, 10:02 PM
    • #7
    • 24th Apr 16, 10:02 PM
    Just applied for a refund for an old Oyster card. Had 12.00 on it plus got the 5.00 deposit back. I lost the card a couple of years ago and thought that it may have been used but obviously not.

    Look forward to receiving my 17.00 in due course.
    • Repercussionist
    • By Repercussionist 10th Aug 16, 4:19 PM
    • 2 Posts
    • 0 Thanks
    Repercussionist
    • #8
    • 10th Aug 16, 4:19 PM
    • #8
    • 10th Aug 16, 4:19 PM
    In order to reclaim ...
    I am required to sign up online ...
    In order to sign up ...
    I have to give details of the last journey made with the Oyster card which must have been made within the last 8 weeks (but not today) ...
    I have not made a journey in 8 months with the Oyster card let alone 8 weeks ...
    I am unable to sign up online ...
    I am unable to reclaim ...
    So far, not so good ...

    For further assistance, I may contact TfL Customer Services on 0343 222 1234 (8am - 8pm) ...
    No thank you ...
    I am currently abroad for most of my foreseeable future ...

    So much for 60 seconds!
    • googler
    • By googler 10th Aug 16, 4:42 PM
    • 14,911 Posts
    • 9,792 Thanks
    googler
    • #9
    • 10th Aug 16, 4:42 PM
    • #9
    • 10th Aug 16, 4:42 PM
    Do all methods of refund stop the card from working (I'd quite like the money back but to retain a functioning card with a nil balance)?
    Originally posted by miller
    What on Earth for? So that you actually have to add money to the card next time you go back in order that you can use it?
    • Wizzbang
    • By Wizzbang 10th Aug 16, 9:28 PM
    • 4,403 Posts
    • 10,010 Thanks
    Wizzbang
    What on Earth for? So that you actually have to add money to the card next time you go back in order that you can use it?
    Originally posted by googler
    For those of us that don't go to London regularly, it can be useful to have a card i.e. not need to purchase a new one up there, but not keep money on it because it's so rarely used. I'd like to do this too. But usually end up keeping 5-10 on my card. Can sometimes go over a year between uses.
    Minimalist
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    • miller
    • By miller 11th Aug 16, 8:41 AM
    • 1,269 Posts
    • 457 Thanks
    miller
    For those of us that don't go to London regularly, it can be useful to have a card i.e. not need to purchase a new one up there, but not keep money on it because it's so rarely used. I'd like to do this too. But usually end up keeping 5-10 on my card. Can sometimes go over a year between uses.
    Originally posted by Wizzbang
    Indeed, I'd only ever use it if I was staying overnight in London as I use Network Card discounted paper tickets for day trips. Not all my cards are contactless either so it would be a backup option.

    Must be some technical limitation as to why they need to deactivate it after a refund from a ticket machine.
    • laura84gr
    • By laura84gr 15th Aug 16, 10:32 AM
    • 38 Posts
    • 58 Thanks
    laura84gr
    Can you get a refund on older cards. I have three and two of them haven't been used for a year or two.

    It doesn't take me further when I try to claim online. Should I call them?
    • Saetana
    • By Saetana 16th Aug 17, 3:22 PM
    • 1,161 Posts
    • 2,283 Thanks
    Saetana
    Is it possible to get a refund on Visitor Oyster Cards please?
    2018 Wins: 160 Boots, 267 Vouchers, 15 Survey Credit, 120 Cash, 5 Scratchcards, DVD Player, 2 Beanie Hats, 8 T-Shirts, 10 Books, Silver Necklace/Earrings, Fitnesswear, Toiletries/Perfume/Skincare, Costume Jewellery, Chocolate, Mars Milk, Beer, Rum
    • Dollar Park
    • By Dollar Park 16th Apr 18, 8:50 AM
    • 2 Posts
    • 0 Thanks
    Dollar Park
    A problem with that
    I'm afraid you have a circular (in the logical sense) problem with your advice - good though it is - on registering or refunding Oyster cards. I suspect a fair amount of cash sitting on Oysters is from those who don't live in London but visit occasionally. And that's us! I thought registering was a good idea after reading your article but I couldn't. This was because my last journey using the card was previous to the 'last 8 week' window. OK, so I'll get a refund then? No, because in order to get a refund you have to register the card and I can't do that because ---------! Clearly, Joseph Heller works for TFL ('Catch 22' if you've read the book; if you haven't, do so asap and many infuriating aspects of your life will become clearer!)
    • fallen121
    • By fallen121 9th Oct 18, 12:56 PM
    • 785 Posts
    • 696 Thanks
    fallen121
    I have an Oyster visitor card and it's very VERY old. It's linked to an online account but can't be refunded online or by phone because a) It's a visitor card and b) The debit card it was linked to for auto top-up has expired.

    I've been advised to write enclosing photographs of the card and my driving licence.

    Hopefully they can sort something out. The guy (Pete) on the phone was really helpful.

    Apparently you aren't supposed to be able to link visitor cards to online accounts but my card is that old that there probably wasn't any restriction back then!

    20p SAVERS CLUB
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    • HUMBUG
    • By HUMBUG 16th Oct 18, 4:20 PM
    • 161 Posts
    • 37 Thanks
    HUMBUG
    Shocking security process when claiming a refund of credit if you are stopping your Oystercard (like me). Okay you need to log into your TFL Oyster account with email and password but then they give you the option of being paid by Bacs into a bank account . All you have to do is stick in your bank sort code and account number , then press the 'submit' button.

    I've been sent an automated email confirming the refund but no hyperlink to confirm the transaction as valid (which I thought would be a more secure process).

    If hackers got into the Oyster system and got hold of all the user ids/passwords ,all they would have to do is follow the process above. They could use some automated robot to log into everyone's account, stop all oyster cards and divert any credit (ie. many millions) into some rogue bank account. Okay , it might take 2 days for the money to reach that account and they may have time to stop the fraud. But instantly, the Oystercards would no longer work and this could cause the whole of London commuting to come to an instant standstill !!!

    Can't believe that the security process on refunds is so tame.
    • UnclePennybags
    • By UnclePennybags 4th Dec 18, 9:01 AM
    • 2 Posts
    • 0 Thanks
    UnclePennybags
    Oyster card deposit reclaim - card already cancelled
    Hi guys n gals,
    I live away from the Capital now, so reclaimed my card balance (also cancelled the card) online but retained the card. Does anyone know if I can still obtain the 5 deposit if I take the card to an Underground station on my upcoming visit? Will I need any paperwork or records?
    Thanks ahead, for your thoughts.
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