T Mobile Fonesafe insurance

Hi all

Back in Feb/March 2009 I took out an 18 month contract with T-Mobile for a new phone, and stupidly took their offer of 'Fonesafe' insurance, for an extra £6.99 a month.

Come September 2009 I was in Spain and had my phone stolen. I managed to get through to T Mobile in England to cancel my sim card, and the next day I sat in a clammy Spanish police station for over an hour to report it. That's about all I could do at the time.

When I arrived home, the very same day I called Fonesafe to make my claim, armed with all my police documents ready to send them off. Fonesafe said they wouldn't pay out, because I was claiming too long after the phone was stolen (I cant remember what the deadline was, but it was something like 3 days). Now this was an impossibility with me being in Spain without my phone insurance forms, but I bit my lip and asked to cancel the policy and bought a new phone.

Fast forward to this month when I'm checking my bank statement, and notice Fonesafe are still charging me £6.99 a month, despite not only cancelling the policy, but am 6 months into my new phone contract! Not only can I not get through to Fonesafe without a policy number (I stupidly dumped all the paperwork thinking i'd done with them) but also I can't find any contact address for them. Can anyone suggest what I can do? I've paid over £125 for insurance i've not received now!

Cheers in advance

Dave