Land registry charge

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WE had a secured loan on our Mortgage with First Plus, this was then taken over by Elderbridge. We completed the loan in full on August 2017. Elderbridge removed the charge on the property in September 2017.
I checked with the HM Land registry last week only to find the there is still a charge held by First Plus.
Elderbridge have confirmed that this should have been taken off by First Plus when they took over that part of the business but it has not been done.
How do i get this charge removed as i cant seem to find anyway of contacting First Plus.
Elderbridge say they cant help.
Can you suggest how we can get this removed.

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