Zalando Hermes returns
Options
wilson1973
Posts: 420 Forumite
I purchased some trainers from Zalando that were unsuitable and so returned them to a store that is an agent for Hermes,I have just checked my bank balance and it hasn't been credited yet.
The problem is,I can't find the receipt to try and track it or prove that it has been sent.
Am I able to do anything in this situation?
I hope as it was only about 10 days ago,that it might not have been processed yet
The problem is,I can't find the receipt to try and track it or prove that it has been sent.
Am I able to do anything in this situation?
I hope as it was only about 10 days ago,that it might not have been processed yet
0
Comments
-
wilson1973 wrote: »I purchased some trainers from Zalando that were unsuitable and so returned them to a store that is an agent for Hermes,I have just checked my bank balance and it hasn't been credited yet.
The problem is,I can't find the receipt to try and track it or prove that it has been sent.
Am I able to do anything in this situation?
I hope as it was only about 10 days ago,that it might not have been processed yet
I can't see how you can prove anything without your receipt with tracking info to be honest.
I always get a text when I send something back with Hermes shop.I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0 -
I can't see how you can prove anything without your receipt with tracking info to be honest.
I always get a text when I send something back with Hermes shop.
I seem to remember reading a notice that the returns department was busy at that time when I posted,and another notice today says it can take up to 15 days so I shall live in hope,asl long as somebody dishonest hasn't got hold of them,as I did know a couple of delivery drivers years ago that had everything bar the kitchen sink,that was another company though0 -
I rang Zalando today and fortunately they could see that I had posted it on the 21st,as the label that the shop scans must notify them,even though they haven't seen them yet,he said he was happy to refund as it had been a while,he is outting through the refund now,phew0
This discussion has been closed.
Categories
- All Categories
- 343.2K Banking & Borrowing
- 250.1K Reduce Debt & Boost Income
- 449.7K Spending & Discounts
- 235.3K Work, Benefits & Business
- 608.1K Mortgages, Homes & Bills
- 173.1K Life & Family
- 247.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.9K Discuss & Feedback
- 15.1K Coronavirus Support Boards