Overpaid council tax and moving house

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Hi all,
I haven't been paying council tax for long (as I was a student until a couple years ago) so I don't have much experience with it and the council's opening times (9-5) just happen to be exactly the same as my working hours, so I cannot go ask in person without taking a day's holiday :( Anyways, so thanks for anyone's help, as I cannot find any information online.
When we moved into our rented flat, I set up the council tax as a standing order, but always had a feeling we were overpaying. Turns out I was right, we overpaid by £500 last year, which was taken off this year's bill. Because the letter from the council got filed away by my partner without him reading it properly or letting me know about it, we were still overpaying this year and we have now fully paid the council tax until April 2019.
Now, we have just had an offer accepted on a property in the same local authority area, but in a higher tax band. So we will be moving in 4-6 weeks. We have been trying to find out what will happen to the massive overpayment we will have accrued by then on the rented flat. Will we be able to claim it back? Will it 'move' with us to the new address, where we will just pay the extra money owed for the higher tax band?
I will try to phone in during the week, but my workplace is very strict so I'm not sure I can just wait on the phone while on hold for 25 minutes before I get through to someone.
Thank you all!

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  • foxtrotoscar_2
    foxtrotoscar_2 Posts: 1,717 Forumite
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    Can you not contact them by email and enquire? Our Council have a dedicated Council Tax email address.
  • CIS
    CIS Posts: 12,260 Forumite
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    Can you not contact them by email and enquire? Our Council have a dedicated Council Tax email address.

    You'd be surprised by how many councils don't these days - makes my job a lot harder.
    I no longer work in Council Tax Recovery but instead work as a specialist Council Tax paralegal assisting landlords and Council Tax payers with council tax disputes and valuation tribunals. My views are my own reading of the law and you should always check with the local authority in question.
  • CIS
    CIS Posts: 12,260 Forumite
    Name Dropper First Post First Anniversary
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    Hi all,
    I haven't been paying council tax for long (as I was a student until a couple years ago) so I don't have much experience with it and the council's opening times (9-5) just happen to be exactly the same as my working hours, so I cannot go ask in person without taking a day's holiday :( Anyways, so thanks for anyone's help, as I cannot find any information online.
    When we moved into our rented flat, I set up the council tax as a standing order, but always had a feeling we were overpaying. Turns out I was right, we overpaid by £500 last year, which was taken off this year's bill. Because the letter from the council got filed away by my partner without him reading it properly or letting me know about it, we were still overpaying this year and we have now fully paid the council tax until April 2019.
    Now, we have just had an offer accepted on a property in the same local authority area, but in a higher tax band. So we will be moving in 4-6 weeks. We have been trying to find out what will happen to the massive overpayment we will have accrued by then on the rented flat. Will we be able to claim it back? Will it 'move' with us to the new address, where we will just pay the extra money owed for the higher tax band?
    I will try to phone in during the week, but my workplace is very strict so I'm not sure I can just wait on the phone while on hold for 25 minutes before I get through to someone.
    Thank you all!

    Assuming England or Wales;

    As soon as you move they will recalculate the actual liability for the property you have left and generate any credit due.

    If you're simply moving directly from one property to the next in the same area (e.g. leave one day and start the new property the next day) then the council have the decions on whether to transfer the credit directly to the new property. If there's a break in liability then the decision on the credit is yours.
    I no longer work in Council Tax Recovery but instead work as a specialist Council Tax paralegal assisting landlords and Council Tax payers with council tax disputes and valuation tribunals. My views are my own reading of the law and you should always check with the local authority in question.
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