Job duties different to job description - Should I leave during probation period?

rovers1993 wrote: »

Thanks for the reply JReacher1.

In my old role on 1st Line support we would do more than tell users to restart their machines, as we would mostly remotely connect to their machines to investigate issues. Although I have seen that 1st line support jobs tend to vary greatly in terms of technical level. For instance one of the service desks at my old job would only do password resets, whereas others were expected to do much more than this.

I do understand that this current role is likely better than telling people to restart their PC, but in my old role I enjoyed being able to remotely connect to customers machines and diagnose their issues and look into the underlying cause rather than just telling them to restart (even thought it does work sometimes) :rotfl:

My technical ability was something that was highlighted during the interview, as being good, which further led me to believe that this role would involve me investigating issues rather than passing on the issues directly to developers.

I would have been happier to persevere, if it wasn't for the issues with my manager I would have tried to give it a lot more time, but as it stands the relationship between us seems to be degrading everyday.

Thank you for the reply, and information

rovers1993 wrote: »

Thanks for the replies.

I am aware that IT support roles also include paperwork. I also had to do this in my old positon such as technical documentation and some reporting. My issue is that all the excel stuff I was expected to do was done by the Finance team before, so it appears they may have shifted responsibility onto me.

I was able to complete these tasks, but one of my major issues is the manager will complain about every little detail, such as their is a bit of whitespace there, remove it.

I understand that processes are in place for how things should be done but the issue appears that everytime my manager receives a notification that I have completed a ticket or report/document, he will instantly complain about every aspect of it. Mostly because it is not done the way he would do it (even though I have followed his template he provided).

I think it comes down to as each day goes on the more negatively and criticism just keeps grinding me down more and more mentally.

Also can't even go on lunch without being expected to do tasks on my lunch hour.

Thanks for the advice everyone