Xbox Live Code

Hi


Not sure if this is the correct place but I couldn't find anywhere else.


I purchased xbox live for my son as a Christmas present. Bought one of the cards from Tesco.


So he put the code in and everything seemed ok and chucked the card in the bin.



Last week his subscription ran out. He contacted Microsoft and they said they have no record of him entering a code.


I emailled Tesco for proof of purchase, which they sent me on a pdf. Brilliant


I contacted Microsoft and explained for over 2 hours what had happened, sent them the proof of purchase and they said sorry, can't help you.:mad:


They can see he hasn't redeemed the code, I proved that I purchased the code. What else can I do?


Is that my £39.99 down the toilet?


Any sensible advice would be very much appreciated.


Thanks


Ade