DCA aren’t replying to my emails

Hi everyone.

I had a loan for £450 with a company called Loans2go that I defaulted on after beginning to claim disability benefits as I ended up pretty unwell and out of work.

Last month I arranged a repayment plan with them for £40 a month. I thought no more of this.
Two days ago I got an email from a company called ‘United Kash’ saying that loans 2 go had sold my debt to them and all ‘claims against me’ (what does this even mean?) so I now had to make repayments to them.
They told me to respond to their email to discuss my account or call their phone number.

I’ve been following this forum for some time and know it usually isn’t advised to call these DCAs up. I’m currently overseas on holiday so I couldn’t write them a letter, instead I replied to the email very promptly and said I’d like to set up a repayment plan with themselves, could they send me the information through so that I could do this.

It’s been 2 days and I haven’t had a response from them, more worryingly so, I can’t find much about this company on the internet. The only post I have founded regarding United Kash states that they are very aggressive, rude and are repeatedly put the phone down on the guy who wrote the initial post about them. Apparently he offered them £1 a month, they laughed at him and put the phone down!!

I went on their website and nowhere does it state that they support people in debt, their website mainly speaks about ‘raising profits’ for their clients. They seem like a pretty aggressive, crappy company if you ask me. But also a very small time one.

I can’t call them because the charges would be mental from where I currently am, however I attempted to call the number briefly that they provided me with on their email and was pretty stunned to find that someone answered right away. This clearly isn’t a busy or large company.

Where should I go from here? On the post I saw previously, this company apparently threaten to send doorstep agents over to the address of the debtor. I can’t afford risking this because my parents live with me. The company in question is however a 4 hour drive away from my parents home so I don’t know if they’d actually bother with me.

Any advice is welcome. I’m feeling a little worried simply because I’ve had no response from them, they’re known to be aggressive and they seem like such a tiny company.

Thanks.